Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

October 24, 2023

Super helpful with setting up our shipping rates. Jennifer was extremely knowledgeable and walked us through how to do all!

Duvall Atelier
United States
13 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

Edited October 4, 2023

Shipping Rates allow for custom rules that were really useful in our custom shipping rates for specific orders - Janani, Raj, and Sowmi were a great help in helping me get these set up.

One thing that was lacking was a visual editor or visual display to show all the different shipping logics that we have installed. It would be a great feature to add!

NoogaNugs
United States
About 1 month using the app
Logbase replied September 13, 2023

Thank you so much for the wonderful review! We would like to inform you that the video tutorial is under process and it will posted on the Userguide once it is published.

August 15, 2023

This covers all aspects of shipping for the clients I work with. I did have some difficulty with one aspect and Jenifer from the support team was on hand straight away to show me which settings to change and get the shipping rate I desired - MOST HELPFUL!

Tekplas
United Kingdom
3 months using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

September 8, 2023

We are moving from another app to this one and are super nervous about whether it can be implemented immediately and whether errors can solved quickly as it could suspend the incoming orders if the address of shipping has any errors. But they have been very helpful and responded almost instantly and overall it feels like a much smoother operation and no issues so far.

Soldeli
United Kingdom
5 months using the app
Logbase replied September 14, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

July 1, 2023

Siva Sowmiya thanks for you help us
the good jop very nice The employee usually works carefully, conscientiously, and is responsible, not only has strong execution ability, but also has good work cooperation, has a positive working attitude, has high-speed, high-efficiency, high-quality work performance, and helps each other and enterprising!

KXK
China
8 months using the app
Logbase replied July 5, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

Edited April 9, 2024

I'm thrilled with the "Shipeasy" app and the support I received from Sowmi. This app has transformed my Shopify store's shipping process. It's user-friendly, streamlining order management and label generation. Vinduja assistance was impressive – responsive, patient, and knowledgeable. Integrations worked seamlessly. Looking forward to more platform integrations in the future. Highly recommended!

Breeches.com
United States
5 months using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited December 18, 2023

The app is effective and helped to setup my requirement. Awesome support and quick response. Highly recommended!

Support is still amazing, any issues and they know exactly how to help fix it.

Thanks

Orderpetfood.co.uk
United Kingdom
5 months using the app
Logbase replied August 4, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

July 28, 2023

I was looking for an app to let me set up specific shipping prices based on item type and not overall order weight.

I contacted "Shipping Rates - Shipeasy" support and arranged a zoom call. Dhana guided me through the setup process and spent over an hour with me to help me configure the app around my product groups. Dhana was friendly, patient, and his knowledge of the app was brilliant.

I had been looking at other apps but the customer service Dhana provided to me made it an easy choice to go with "Shipping Rates - Shipeasy".

The app is now fully setup and I could not be happier with it.

Thanks Dhana!!!

Gary / Steven of Winder Joinery

Winder Joinery
United Kingdom
About 2 months using the app
Logbase replied July 29, 2023

Hi Gary / Steven,
Thank you so much for your fantastic 5-star review. We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. Awaiting to assist you in the future!!

September 13, 2023

Janani was super helpful in getting the app setup for me and my store. Highly recommend and they are very responsive and willing to help at any moment. A++ from me

Aspire Auto Accessories
United States
7 months using the app
Logbase replied September 14, 2023

Thank you so much for the wonderful review! It means a lot. Please feel free to reach us if you have any queries, we will be glad to assist you.

June 1, 2023

I absolutely love ship easy, the help offered is over the top amazing, Im so happy i found them to use in my shopify store, i cant recommend highly enough

centerhillprintingco
United States
7 months using the app
Logbase replied June 1, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.