Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

October 26, 2023

100% would recommend this app. The customer service is impeccable and always ready to answer any queries. Special thanks to Rahul for helping me.

Lofra Cookers
United Kingdom
About 1 month using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

July 8, 2023

Dhana has been extremely helpful this morning on several fairly complex requirements I had for my store shipping options. I was not sure how to begin trying to get these to work but now our customers shipping options will be clearly shown at checkout with tiered pricing levels which will allow us to ship to new areas, thus increasing orders. Service was extremely informative, efficient, knowledgeable and helpful so thank you Dhana, very much appreciated. fantastic app

Room Perfected
United Kingdom
11 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

October 25, 2023

Incredible support and a super flexible app. Answered a set up query within minutes, and accessed the store and fixed it up for me. All done in 5 minutes!! Can't rate highly enough.

Karibou Kids
New Zealand
5 days using the app
Logbase replied October 26, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

October 13, 2023

I dealt with Janani regarding Shipeasy, and she was fantastic at letting me know how the platform works, she took the time to show me via remote control how to implement the perfect scenarios I was after when shipping our products. Thank you! Great service, great product! I would definitely recommend!

P&R Styling
Australia
6 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

May 8, 2023

I'd have to say that my favorite thing about this app is the support. They have the best customer service and they are always ready to help and solve any problem your store might have. You can even schedule zoom meetings to go over your specific needs and get help setting up your shipping based on what you need.

billingtoninspections
United States
4 months using the app
Logbase replied May 9, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.

October 18, 2023

Great app. Give you control of all aspects of shipping rates. And great support too. Always quick to reply and nothing too much trouble. Thank you.

LYTES
Australia
10 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

July 17, 2023

Shipeasy is the perfect solution if you have complicated requirements and need to setup postcode-based shipping rates. Their support is second to none. Sowmiya from the support team helped with our shipping configuration. She was friendly, helpful and very knowledgeable as she was able to provide solutions to all our requirements. One of the best support experiences we had so far with all our Shopify apps.

Advanced Pet Suppliers
Australia
8 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

October 24, 2023

Super helpful with setting up our shipping rates. Jennifer was extremely knowledgeable and walked us through how to do all!

Duvall Atelier
United States
13 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

September 19, 2023

I use this to set up my international shipping methods and fees. It's a well built tool to configure many complex scenarios that come with duties and taxes calculation per region level.

The team, especially Sowmiya has helped us configure our store and understood our rather complex requirements with ease. She's been a great support throughout the process. Generally, the team is always ready to jump on a call and help and I find it commendable!

ultrahuman-us
India
26 days using the app
Logbase replied September 26, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

October 10, 2023

Jenifer was so patient and was so helpful! This app is so awesome because of its support team! Without the support team I wouldn’t know what to do.

adorn.house
United States
2 months using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.