Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

May 12, 2024

I had a customer support call with Barath and he helped me to set everything up. He explained everything very well. Highly recommended!

Mobiliar Berlin
Germany
4 days using the app
Logbase replied May 15, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

April 25, 2024

Jenifer
did a super job and this app works very well!
and support also very good

Thanks

Sweet Obsession | Fresh Cakes Within 45 mins
India
14 days using the app
Logbase replied April 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 1, 2024

Jeniffer helped me on the call. She is really helpful and trusted. She tried her best to set up my shop for me and she did the parts I didn't know how to. thank you Jennifer.

Summer Splashers
New Zealand
3 months using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

March 25, 2024

Very easy onboarding, and Jennifer was super helpful in making sure everything was set up correctly and I understood the backend and platform.

Thanks!

good light world
United States
26 days using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

April 12, 2024

Very useful app and Vinduja has been very helpful with technical support.

Steady Furniture Co.
Australia
4 months using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 15, 2024

The team is incredibly supportive, always available whenever I need them. I've found Jennifer to be particularly cooperative; she patiently explained every detail related to my queries.

Pet Print Pajama
United Arab Emirates
7 months using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 11, 2023

Great customer service by Janani. Great experience overall.

Holybro Store
Hong Kong SAR
Over 1 year using the app
Logbase replied December 13, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 21, 2023

I recently had an outstanding customer service experience, thanks to Jenifer. Facing a critical issue, Jenifer's prompt and courteous response set a positive tone. In a two-hour virtual meeting, she demonstrated extraordinary dedication, delving deep into the problem with creative problem-solving.

Jenifer's patience, transparency, and commitment exceeded expectations, creating a positive and confident customer experience. I highly recommend Jennifer and this customer service for their reliability and dedication.

Thank you!

Natulim
Spain
3 months using the app
Logbase replied December 25, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited August 23, 2024

Vinduja was amazing today, and showed me how to set up products with tags for different locations and rates.

Pilbara Bathroom Warehouse
Australia
7 months using the app
Logbase replied February 7, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 8, 2024

When setting up they have an option to have a Zoom meeting with a representative to help set up the app. Because of all of the features of the app, it is a bit complex to initially set-up. I spoke with Vinduja whom I shared my screen with. She was super helpful in fully setting up the app. Thanks to her I'm fully up and running with live shipping rates and different box sizes. Thanks again Vinduja!!

Glow Scents
United States
27 days using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!