Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, including calculating costs for products from different vendors and shipping to various zones. It's praised for its speed, streamlining the checkout process, and its intelligent cost adjustment feature. The app is user-friendly, allowing for easy setup of complex delivery rules. Many appreciate the quick, helpful, and knowledgeable customer service.

September 7, 2023

SIVA provided a great onboarding service. He was thorough, polite and took the time to explain all the features, addons and also setup the scenarios to make the process as smooth as possible. I look forward to using this app.

Nature My Therapy
United States
19 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

September 25, 2023

Very fast response to customer ticket as well very detailed help and problem solving.
Great customer experience from Barat.

Amrita LV
Latvia
3 months using the app
Logbase replied September 28, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

May 20, 2023

I highly recommend this app. The customer service is so friendly and game changer. THEY ARE READY TO EXPLAIN EVERY THING A TO Z. Very easy to follow. thank you so much Dinakar and Rahul you guys are the best.

Gavi
Japan
7 months using the app
Logbase replied May 20, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 1, 2023

Dhana prvide me a best help ever. The hpel was very precise and in the end all setings prfectly work. Deffinetely 5 stars for Dhana!

The app is also great choose, it enable us all transport calcoations variants what we need fro our business.

TK

Goldi
Slovenia
3 months using the app
Logbase replied August 2, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 14, 2023

Siva was an amazing help. Would've been a little lost without his help to get everything setup properly. Recommend this application to anyone who is split testing shipping prices because it makes it much easier than dealing with weights.

BLAZE
United States
24 days using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited February 15, 2024

Another great experience with the chat - extremely helpful and patient. Thanks heaps.

Vinduja was wonderful, and incredibly helpful. A fabulous app too,

Paulas Home & Living
New Zealand
8 months using the app
Logbase replied September 13, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

August 17, 2023

Incredible support even before starting being their paying customer. Thanks Dhana for his explanation.

Enpal Pro Italia
Italy
2 months using the app
Logbase replied August 18, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

June 29, 2023

Fantastic support from Siva, sorted out some issues I have been having setting up in no time, and got me going. Great support, and once you know what you're doing easy to set up and use.

Scentish Wholesale
United Kingdom
29 days using the app
Logbase replied July 5, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

June 20, 2023

Janani provided great service. Able to set up rural shipping rates based on post codes in NZ. Works well!

The Coffee Collective
New Zealand
8 months using the app
Logbase replied June 20, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 11, 2023

I am totally blown away by the support from this app. They have literally walked me through setting it up, had multiple zoom calls with me and didn't stop until we had it all sorted. I ship commercial kitchen equipment which ranges from small 10KG fryers to 150kg ice cream machines. The shipping is super complex with a lot of customisation and rules. This is the ONLY app that has been able to manage such detailed customisation. The support is the best I have ever had from any app, especially from Siva & Janani. Thank you

auskitchenpro
Australia
8 days using the app
Logbase replied August 13, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.