Reviews (952)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

January 17, 2024

Jenifer was very helpful and helped point me in the right direction quickly and efficiently.

The Coral Shop
Australia
7 months using the app
Logbase replied January 23, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 26, 2023

This app has been great so far! i went through about 10 different shipping apps before finding shipeasy (including at least 5 recommended from shopify support team based on my specific needs) But nothing was working for me until now!
Janani was very helpful as well (as the other customer service assosiate i had a meeting with this morning).She solved all my trouble shooting issues!

KingofMattresses
Canada
3 days using the app
Logbase replied December 28, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

November 30, 2023

Support team is just great!
Thanks to Jenifer for her kind support on my last requirement.

Otto Brands Co
Chile
About 2 years using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

April 10, 2024

Would highly recommend this app. Thank you Siva for the call and helping me understand the app better. Great service!

preservefoodservice
United States
20 days using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 14, 2024

Barath did an amazing job helping me set up my app to enable automatic shipping estimates through UPS for multiple/different size packages. This app is a must if you have multiple products with different shipping rates/needs! Highly recommend Shipping Rates Shipeasy

Beson Fishing
United States
9 days using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 7, 2024

GREAT SUPPORT from VINDUJA!!! She helped me 2 hours from start to finish and made sure all the issues were resolved. Never had such great support before from any company!!! The app is so good. It has all the shipping features a company needs.

Loving Hut Kitchen
United States
6 days using the app
Logbase replied February 8, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited March 26, 2024

Janani has been an absolute champion today with fixing my shipping profile and shipping rates. I had been very frustrated trying to fix some issues and got myself into more issues.
With Janani's help today I am the happiest ever as all my shipping rates and zones have been cleaned up and my Shipeasy app is enabled once again and I am back in businesses.

Very grateful to Jannai x

Oh So Pretty Dried
Australia
8 days using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

Edited October 17, 2024

I had a really helpful set up call with Siva and Berath. Thank you!

Superette Store
United Kingdom
12 months using the app
Logbase replied February 8, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

February 2, 2024

I contact Rahul at late night in Melbourne, he's extremely responsive and helpful, and helped me solving out the rates now showing issue in very short amount of time!
Epic app and fantastic service!

Hot Stuff Bakeware
Australia
19 days using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

February 12, 2024

Jennifer was very helpful in setting up with me. Booked a call within 3 hours and showed me how to operate the app.

Really cheap option for businesses who need to develop shipping options

Namie Home
United Kingdom
7 days using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.