Reviews (952)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

Edited December 18, 2023

I have a wonderful setup meeting with Jeniffer. Very kind and helpful service. works great!

my name is Niv
Israel
3 months using the app
Logbase replied December 10, 2023

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 6, 2023

The app extends the too basic possibilities of Shopify to do every scenario you can think of. It takes longer to think of what you'd like than implement it with the app. Jennifer from the help desk is brilliant. She helped me identify issues, fix them and test scenarios. She also thinks ahead of potential issues with rare customer scenarios. I highlight recommend the app and think Jennifer is highly capable.

Chief Bricks
United States
5 days using the app
Logbase replied December 10, 2023

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

March 12, 2024

This app is fantastic, but what makes it even better is their exceptional tech team. Even though I didn't fully understand the app during setup, I was able to get on a call with Jennifer, who has been absolutely incredible. The amount of assistance she provided was beyond my expectations, and I will definitely be checking out other apps created by this company.

Build a Canvas
Australia
About 11 hours using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited September 12, 2024

Everything is great. They solve all my problems with app very quickly. I recommended

Shopdaddy-Studio
Ukraine
9 months using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited June 8, 2024

Jenifer has been amazing in helping us to set up our rates. 5* star support and service.

Budeful
United Kingdom
About 2 months using the app
Logbase replied December 1, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

May 23, 2024

Thank you to Jennifer Joys for the excellent training; it has been very helpful and made setting up the app easier.

The app is truly amazing, and the support provided is exceptional. I highly recommend this app for resolving any shipping-related issues.

ganeshkart.com
India
About 1 hour using the app
Logbase replied May 24, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited February 2, 2024

Fantastic help from Shiva, will definately be using other apps from them

Dahlia May Flower Farm
Canada
About 2 months using the app
Logbase replied January 16, 2024

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

May 1, 2024

Vinda Jula was very helpful in assisting me with information and technical advice to best set up the App, I was shown how effective it can work to make our shipping more competitively priced and efficient. Very polite and went above and beyond what I expected great customer service.

Pro Parts Warehouse
Australia
About 6 hours using the app
Logbase replied May 2, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 23, 2023

Thank you to the Shipeasy team for making my store setup so easy and seamless. I was having a difficult time figuring it out myself. I booked a Zoom session with Rahul and within half an hour, everything was done! He walked me through set by set! Thank you Rahul!

Grazing Platters in the 6ix
Canada
1 day using the app
Logbase replied November 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

February 11, 2024

I recently had an issue with my Shopify app and reached out to the support team for assistance.Jenifer and Siva were incredibly helpful and efficient in sorting out my query. They provided clear instructions and went above and beyond to ensure that everything was resolved promptly. I'm impressed by their professionalism and dedication to customer satisfaction.

onestopflooring
United Kingdom
11 days using the app
Logbase replied February 13, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.