Reviews (918)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.

February 29, 2024

Very intuitive and easy to use. Great support through chat.

DMP Sympathy Flowers
Canada
21 days using the app
Logbase replied March 2, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

February 21, 2024

Jennifer is Awesome and super helpful. Helped me get back online in a speedy fashion!

Booth and Co
United States
8 days using the app
Logbase replied March 1, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 25, 2023

Incredible support and a super flexible app. Answered a set up query within minutes, and accessed the store and fixed it up for me. All done in 5 minutes!! Can't rate highly enough.

Karibou Kids
New Zealand
5 days using the app
Logbase replied October 26, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

February 16, 2024

The most patient and thorough customer care ever. Helped me get a complex shipping scenario taken care of and walked me through every step. Would recommend 100 times over.

Lovin' Glovin'
United States
3 days using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 19, 2024

Vinduja has been very helpful in helping set up my shopify store, highly recommend shipeasy.

The Australian Brisket Board™️
Australia
12 days using the app
Logbase replied January 25, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited December 4, 2023

Worked with Rahul and he jumped in to escalate the help needed. This app has good customer service.

USA Environmental Services
United States
About 1 month using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review. Please feel free to reach us if you have any queries, we will be glad to assist you.

February 13, 2024

Very easy to understand once Jenifer showed me the details and explained everything. I'm new to all these things but I feel Jenifer understoond all my questions and helped me through everything. Great Agent!

Thrill Nexus
South Africa
1 day using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 5, 2023

Amazing support provided by Janani!

Arbrasha
Canada
4 months using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

November 22, 2023

Rahul and Sidharth has helped us in App setup! Highly Recommend.

CakeBee
India
3 months using the app
Logbase replied November 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

November 16, 2023

Amazing support. Helped us with all our questions, and doubled checked that everything was working. Super happy with the support and app. Excactly what we wanted to customize the shipping for our needs.

Trønderblomst
Norway
2 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.