Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

February 14, 2022

The app works really well for all the shipping rules we wanted. It's a bit tricky to set up, however, the support is amazing. I was on a zoom call with Siva and he was able to handle all my requirements and set up everything in about 30 min. Definitely 5* support.

Bobabuzz
United Kingdom
About 1 year using the app
May 26, 2022

Siva is helpful for me in setting the app as per we need, and this app allows us to have product based setup and combine shipping methods for our store. Highly recommend to all!!!

CrownVanity
United States
About 1 year using the app
May 2, 2023

amazing and very helpful. highly recommended. Janani was really helpful during the set up and explain the detials well.

Common Love Sydney
Australia
About 1 year using the app
Logbase replied May 3, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

March 28, 2023

Thank you so much Sowmiya for the service and support that I have received. This is the best support I ever received for Shopify App. I have multiple store and will be looking to use this app for my another store.
Thanks

Cafe Supply
New Zealand
About 1 year using the app
Logbase replied March 28, 2023

We appreciate your valuable time to leave us a wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We are happy to help you!

Edited November 21, 2023

Highly recommend due to the customer service. Thank you Rahul for your invaluable support. Your knowledge on the product, shipping scenarios and together with the willingness to understand the customer's requirements and propose solutions was the big difference in choosing your app compared to others. Thank you!!

Shopping4pets
Australia
About 1 year using the app
Logbase replied July 31, 2023

We wanted to take a moment to express our heartfelt gratitude for your review on our app. Your kind words and positive review motivate our team to strive in providing top-notch services and a seamless app experience. Thank you again for being a valued customer. Feel free to contact us anytime and we will be there with you.

February 24, 2023

Great app, and the customer service is second to none.
Rahul and the team were very knowledgeable and, most importantly, patient. I am not techy, and Rahiul took his time to show me step-by-step the setting of my shop shipping rates. I would recommend them and will be their customer for years.

Martelo and Mo
United Kingdom
About 1 year using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

July 28, 2023

This app is so helpful and make our shop more flexible.
Thankyou Vinduja M for your support. Highly recommended.

Everest Appliances
Philippines
About 1 year using the app
Logbase replied July 30, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited November 14, 2021

I spoke to customer support - Shiva in particular and was VERY helpful. I would highly recommend it.

UpStyle
Malta
About 1 year using the app
May 26, 2022

I just want to apply the dynamic shipping rate and this app helped me to achieve that. The Shiva from the support team helped me to get this working. Great work!!

Avimee Herbal
India
About 1 year using the app
May 13, 2022

I had Siva setup for me and fantastic service really impressed with his work great to finally get this working.

Heroot
United Kingdom
About 1 year using the app