Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

February 14, 2022

My customer support Siva was very helpful and quick to address my concerns. The app was able to fulfill my rather complex shipping cost calculations. The guide could use some improvements.

Propr Goods
Thailand
About 1 year using the app
May 11, 2023

I have just started using this up to fix my shipping rates. So far it's been so easy to use because the team behind this app is always available to help! SO Thankful for your help and patience with my endless questions!

Words 'n Quills
United Kingdom
12 months using the app
Logbase replied May 11, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.

July 14, 2022

siva- very helpful - fixed all issues in a timely manor. great service. the app was able to let me specify rates by postcode - which is very helpful for the UK.

LujoLighting
United Kingdom
12 months using the app
November 26, 2022

Really helpful, rahul was full of helpful ideas and made some great changes that will hopefully make my store much more appealing to future customers

The Facial In a Box
United Kingdom
12 months using the app
July 28, 2022

This app is by far one of the best-configured apps for shipping rates. I did have to reach out to support on the initial setup. By doing so, I was able to see how fast support responds. Siva assisted me and went above and beyond! He was very knowledgeable and took time ensuring that the settings were correct without waisting any time. I feel confident that if any issues arise, they have a great support team. Thank you, Siva!

Skip Tea
United States
12 months using the app
May 24, 2023

Very straightforward, provides a lot of options, and has a great support team! Thank you to Kavishan for his help with getting this installed and tailored to our new store!

Pretty Bash
United States
12 months using the app
Logbase replied May 24, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

February 7, 2022

Awesome customer support and app. Has tons and tons of customization when it comes to setting up different shipping rules. My store has a lot of different conditional logic when it comes to shipping costs and this app could make it exactly how I wanted it. They even offer a free setup zoom call. 10/10.

HNT Antennas
Sweden
12 months using the app
January 29, 2022

I have only just got this app and am very happy with it. The customer service was absolutely brilliant! Siva did an incredible job on our shipping and I am very relieved to have found this app. Thank you

Softly Summer
Australia
12 months using the app
July 29, 2022

Rajkumar was fantastic, really helped us with our business. Would highly recommend his support.....

Luup
Ireland
12 months using the app
March 12, 2022

I am very happy with the app. I highly recommend it! I had difficulties to make and combine the scenarios alone but the support spend many hours with me helping me set up correctly everything.

Sleepo
Greece
12 months using the app