Reviews (918)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.

May 4, 2023

As a long-time e-commerce business owner, finding an efficient and user-friendly shipping solution has always been a top priority. I am thrilled to say that my search has finally come to an end with the Shipeasy app! Not only does this app offer an incredibly intuitive interface, but it also provides unparalleled customer support, particularly from Siva, who made my onboarding experience seamless.

From the get-go, I was impressed by Shipeasy's clean design and easy-to-navigate features. The app simplifies the shipping process, saving me both time and effort in managing my orders. But what truly sets Shipeasy apart is its metafields sync feature, which automatically syncs product dimensions with each order. This capability has been a game-changer for my business, as it has greatly improved the accuracy of my calculated shipping costs.

During my onboarding process, I had the pleasure of working with Siva, who provided exceptional support. Siva patiently guided me through each step, answering all of my questions and ensuring that I was comfortable with the app's functionalities. Their attentiveness and dedication to customer satisfaction left a lasting impression, and I couldn't be more grateful for their assistance.

In conclusion, the Shipeasy app has revolutionized my e-commerce shipping experience, thanks to its innovative metafields sync feature and outstanding onboarding support from Siva. If you're looking for an accurate and efficient shipping solution, I wholeheartedly recommend giving Shipeasy a try. It's truly a game-changer for any e-commerce business owner!

Big Box Outlet Store
Canada
9 months using the app
Logbase replied May 5, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 29, 2023

Rahul was extremely helpful in resolving an issue with the App! Thank you!

Coconut Lane
United Kingdom
9 months using the app
Logbase replied October 2, 2023

Thank you for sharing your fantastic experience with us, we truly value your positive feedback. Should you need any more help or have any other questions, please don't hesitate to reach out. We look forward to the opportunity to assist you again in the future.

March 3, 2023

This is a very good shipping setting app, which is very helpful for our store. There is a very professional support team that resolved my issues very quickly. Sowmiya is great!

OlyVogue
Hong Kong SAR
9 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 24, 2023

The customer support is phenomenal, responded quickly and help me setup some pretty complex shipping scenarios. Siva also walked me through how to setup more product shipping specialty rates in the future, he was super helpful! I'd highly recommend the app, excellent product for our complex scenarios and incredible, fast customer service! Thanks guys!

Soulfa by My Designer Furniture
United States
9 months using the app
Logbase replied March 27, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

Edited February 15, 2024

Another great experience with the chat - extremely helpful and patient. Thanks heaps.

Vinduja was wonderful, and incredibly helpful. A fabulous app too,

Paulas Home & Living
New Zealand
8 months using the app
Logbase replied September 13, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

July 12, 2022

Siva is great and made our day by helping us to set up the shipping settings for our business. Great App!

WholeFoodsBox
United Kingdom
9 months using the app
February 7, 2023

Rahul was very helpful with my request. I asked for assistance through chat and immediately got a zoom invitation and he was able to sort out my issue and fix it very quickly. Super happy with the support here. Thank you.

Oz Hammocks
Australia
8 months using the app
July 18, 2022

The support on this app is the best I have experienced. Before using the app we are able to test it to find out if it fits our needs. Our situation is a little complex with different shipping pricing for different range of products. Therefore additional coding was required from the developers who did it for free and once everything is tested we are confident to launch.

Spot On Dealz 置好價
Hong Kong SAR
8 months using the app
April 27, 2022

Customer service is superb just spent almost 3 hours to do a complex shipping profiles with Siva and he was very helpful and knowledgable. I wasted 3 weeks setting up with another app with no success and after downloading the app today and booking a zoom meeting, my shipping profiles are smoothly working now. Once again thank you and will definitely recommend this app.

Tropic Vibe Co
Canada
8 months using the app
July 17, 2023

Shipeasy is the perfect solution if you have complicated requirements and need to setup postcode-based shipping rates. Their support is second to none. Sowmiya from the support team helped with our shipping configuration. She was friendly, helpful and very knowledgeable as she was able to provide solutions to all our requirements. One of the best support experiences we had so far with all our Shopify apps.

Advanced Pet Suppliers
Australia
8 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.