Reviews (952)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

April 24, 2023

Support is great! Very helpful, we did a free meeting and they explained with details how everything works and if the app meets my needs. I'm still on test mode so i can't say about how it functions yet.

Natural Hellenia Greece
Greece
About 2 months using the app
Logbase replied April 26, 2023

Thank you so much for the wonderful review! We appreciate you for taking the time to leave us your valuable feedback.

September 4, 2023

Thanks Rahul for the amazing help with the process for getting the settings I wanted. Amazing app

Dissyco
Malaysia
About 2 months using the app
Logbase replied September 5, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

June 6, 2023

Mr Rahul was extremely helpful in getting it started for our team. Highly recommended, Support is very good.

General Water Solution
United States
About 2 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

January 31, 2022

Fantastic customer support, it really was. And a great app that does everything we needed to do… Highly recommend.

Harrogate Organics Company
United Kingdom
About 2 months using the app
January 5, 2023

Very helpful and knowledgeable service from Rahul. Setup everything with patience and expertise. I recommend his service very much.

Art Kiosk Rougemont
Switzerland
About 2 months using the app
Logbase replied January 6, 2023

Thank you for your wonderful Review, If you have any queries in future please feel free to contact us, we will be glad to assist our customers anytime.

Cheers,
Logbase

July 17, 2023

Had a chat with Shiva and he was extremely humble, accommodating and helpful. Resolved my shipping queries within minutes and showed so much patience. Highly recommend!

XSRease
United Kingdom
About 2 months using the app
Logbase replied July 19, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

September 11, 2023

The app is slightly complicated to use, but the Shipeasy team is always there to help with issues! Just did a live chat to solve an issue with checkout and Janani helped us figure out what was wrong and what to do in the future to prevent it from happening again - in less than 10 minutes. 100% recommend this app!!

TheWitchyAlchemist
Singapore
About 2 months using the app
Logbase replied September 13, 2023

Thank you so much for the wonderful review! It means a lot. Please feel free to reach us if you have any queries, we will be glad to assist you.

March 7, 2023

Rahul was super supportive and professional. HE was always willing to help. I highly recommend Shipping Rates to any Shopify businesses which requires smarty shipping rate strategy

www.ultrabathroom.com
United Kingdom
About 2 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 10, 2023

Great app and amazing support! Siva in particular was very helpful, thanks again for sorting out the app settings for us!

NewWall
Canada
About 2 months using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

February 23, 2023

I was just on a call with Siva and he was super nice and competent! He was able to locate and fix my issues really quickly. Amazing service! Thank you.

deckenpost
Germany
About 2 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.