ShippingEasy , 599 reviews

Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its integration with various platforms, enabling them to manage shipping and inventory from one place. They value the automation features, such as automatic label printing and order fulfillment, which significantly speed up the shipping process. The app's custom packing slips, discounted shipping rates, and efficient handling of return shipping labels are also praised. Merchants also benefit from its marketing features like automated emails and inventory management. The customer service is often described as responsive and helpful.

November 8, 2014

Shipping Easy was a perfect service for many months, then in the last 4 weeks they seem to have fallen apart. After an overnight "update" our templates were corrupted, our logo was distorted, some information went missing from out packing lists, and every time they try to fix it something else goes wrong. It's been buggy for 4 weeks now, and even with repeated calls and hours on the phone with their support people, they can't seem to fix the system. Lately they have been failing to update our Shopify store when orders ship, and on the packing lists we see "Liquid Error: wrong number of arguments (1 for 2)" which is ridiculous. We're getting ready to swtich...we can't put up with this anymore.

Red Bird Coffee
United States
9 months using the app
March 2, 2018

this is the worse app on the market. Go to print out labels and prints out other customers labels.

Sequin Appliques
United States
3 months using the app
January 18, 2017

this software is sooooooo confusing no one can use it. there are a million part to try to use it that won't work together. i have spent over 2 hours trying to send 5 packages is soo sad i am very displeased

United States
2 months using the app
June 22, 2015

BEWARE! Please do no download shipping easy. Customer service is horrible. I was on hold for 30 minutes before I was able to speak with a representative. I purchased postage and was charged twice. I contacted customer service and they stated they would be able to refund the charge. PERFECT! 5 minutes later I get a call stating that they can't return the charge because it was not there problem it is the postage company problem. This is not the worse part. To solve my issue the representative told me to close my shipping easy account and money will be returned within 7-10 business. As a company the objective is to keep customers not run them away. Rep then stated that you will eventually use the money! Horrible way to treat a new customer! THEY DO NOT CARE! I just started my company and every dollar counts. PLEASE DO NOT DOWNLAOD THIS APP.

Grays Union
United States
About 2 months using the app
December 10, 2020 cancer app. They are trash - the whole company is garbage and should not be trusted with anything to do with your Shopify store. They tried to call me and tell me they had better prices and I laughed in their face. They are scammers and all these reviews are by indian store review farmers to give you a better impression. Delete this cancer from your store ASAP.

Nasa Depot
United States
About 23 hours using the app
July 14, 2015

I wasn't going to write a review but this app really put me whole in my wallet! I am completely disappointed. First off, all my orders didn't properly sync I had to manually input nearly ALL orders. Second, i didn't save a single dime! Shipping prices on this app were nearly 75% HIGHER than the app i used prior on top of that if you want to "save" on shipping you have to pay a monthly fee to receive a shipping "discount" (app i used prior has absolutely no fees and far lower shipping prices, dramatically lower) the customer service/sales team were very kind and helpful but that's about it. From a business perspective this app did NOT save time nor money both of which are very important to any business owner. I'm extremely disappointed with this app. Money down the drain..

United States
About 1 month using the app
December 22, 2014

Not a good solution for your all shipping needs, but good for printing packing list :)
Does not support UPS.
Packing list and Pick List module needs to be improved.
Customer service reps cant answer your questions, they cant help at all.
United States
13 days using the app
May 27, 2016

After I watched all the videos on their web side I booked a slot for 30 min to talk to the expert - as they offer on the web side to run demos. I prepared and sent them prior few questions which I wanted to get answered. I launch my eshop in 2 months and I started to work on this. And I thought shipping easy will be part. When I started to talk to the expert lady, she hang up the phone after 5 minutes of talking. So I wrote her back that she should call me ( I also called her but nobody was answering) and I got from her the email that they need to focus on clients who pay ( not those that are on free plan up to 50 shipments monthly.) But this info is not on the web side!
So I booked another slot for later today. I got a phone call which last 1 minute. The phone was disconnected so I called back. Again only answering machine. So I wrote an email and I got back following that the shipping easy expert is not not quite sure what happened there, but we got disconnected and couldn't get back through. And that he saw from the notes that I have already spoken to another colleague - as they explained, we only run demos for customers with active shipping volume. And I should look again on their web side.
I cannot evaluate the application by itself as I have not started yet but the servis is absolutly awfull. I will for sure not go ahead with them and will look for another provider who can deliver service too.

Hug Your Skin
United States
9 days using the app
May 20, 2015

We've used and Shippo before trying this one....we will be returning to those two platforms.

Not sure how this app received so many 5 star reviews. It's clunky, confusing and overall difficult.
Also, wastes entire sheets of paper for labels. We have changed the size settings for our labels FOUR times, made sure to save the settings, yet and still, it continues to print one HUGE label on each sheet of paper.

Uninstalling this app and returning to Shippo.

Royal Rags
11 days using the app
August 8, 2018

I opened an account with them and looked around, tried getting started and then decided it was not the best fit for me. I deleted the app and the next day received THREE phone calls from them starting at 7:30am and messages as well as an email. I told them I cancelled my account and didn't need it. Received a 4th phone call again and he even acknowledged that I cancelled and yet he was still insisting on setting up an on-boarding with me. Extremely pushy. There are better apps out there and for better prices (which they argue).

Tree Hugger Cloth Pads
About 16 hours using the app