Reviews (602)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its automation features that streamline fulfillment processes, saving time and reducing manual tasks. They appreciate the cost savings on shipping and faster processing that enhances customer satisfaction. The app supports automated label creation, order syncing with Shopify, and integrates with multiple marketplaces like eBay, Amazon, and Walmart. Its inventory management tools are also noted for their ease of use. The app's performance is consistently praised for its reliability and speed in handling shipping tasks, with updates that show a commitment to improvement based on merchant feedback. The user-friendly interface is highlighted for simplifying setup and integration. Customer service is a standout, with merchants experiencing proactive, knowledgeable, and friendly support through phone, chat, and email. Merchants recognize the app as an effective and efficient solution for optimizing shipping operations.
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Yes yes yes yes yes yes! PERFECT. Not even joking. Thank you for this app! So happy. Software is easy to use and I couldn't be more happy.
Spoke to Bryan, very helpful. Great service!
BEWARE! Please do no download shipping easy. Customer service is horrible. I was on hold for 30 minutes before I was able to speak with a representative. I purchased postage and was charged twice. I contacted customer service and they stated they would be able to refund the charge. PERFECT! 5 minutes later I get a call stating that they can't return the charge because it was not there problem it is the postage company problem. This is not the worse part. To solve my issue the representative told me to close my shipping easy account and money will be returned within 7-10 business. As a company the objective is to keep customers not run them away. Rep then stated that you will eventually use the money! Horrible way to treat a new customer! THEY DO NOT CARE! I just started my company and every dollar counts. PLEASE DO NOT DOWNLAOD THIS APP.
Orders are not converting over. Holding for hours, goes to voicemail . Then no response on chat - not trustworthy
Contrary to the name, my experience has been difficult. I couldn't sign up for the courier accounts through onebalance because every credit card got declined. I then deleted the app, but continued to get charged $30/month. Be careful with their sneaky business practices.
Installed ShippingEasy after promised discounted Ground shipping rates, but their rates were actually higher than most similar programs. Reached out to customer service several times and never heard back, despite getting spammed with marketing emails from them. I then deleted my account and removed the app through Shopify before trial was up, but was still charged nearly $32 because I did not jump through the extra steps of deleting my account through their website. Absolutely terrible, not sure if this is even a real company but convinced it is a scam.
We've used USPS.com and Shippo before trying this one....we will be returning to those two platforms.
Not sure how this app received so many 5 star reviews. It's clunky, confusing and overall difficult.
Also, wastes entire sheets of paper for labels. We have changed the size settings for our labels FOUR times, made sure to save the settings, yet and still, it continues to print one HUGE label on each sheet of paper.
Uninstalling this app and returning to Shippo.
After I watched all the videos on their web side I booked a slot for 30 min to talk to the expert - as they offer on the web side to run demos. I prepared and sent them prior few questions which I wanted to get answered. I launch my eshop in 2 months and I started to work on this. And I thought shipping easy will be part. When I started to talk to the expert lady, she hang up the phone after 5 minutes of talking. So I wrote her back that she should call me ( I also called her but nobody was answering) and I got from her the email that they need to focus on clients who pay ( not those that are on free plan up to 50 shipments monthly.) But this info is not on the web side!
So I booked another slot for later today. I got a phone call which last 1 minute. The phone was disconnected so I called back. Again only answering machine. So I wrote an email and I got back following that the shipping easy expert is not not quite sure what happened there, but we got disconnected and couldn't get back through. And that he saw from the notes that I have already spoken to another colleague - as they explained, we only run demos for customers with active shipping volume. And I should look again on their web side.
I cannot evaluate the application by itself as I have not started yet but the servis is absolutly awfull. I will for sure not go ahead with them and will look for another provider who can deliver service too.
Avoid this company. They want to charge you money to access your own data. You can pay $14 a month and sign up for a marketing app that is tied to it, but overall how it works.
You supply data of customers for shipments.
It wants to charge you to access that data in meaningful report - $14.
Yuck.
This app is pretty great, within minutes I was printing USPS first class shipping labels that were cheaper overall than putting stamps on mailers.
From spending way more time at the post office this morning, to printing labels and having customers emailed tracking numbers by this afternoon the app is a huge help. Plus I pay less on the shipping, not a single downside.
This application was also far easier to use and get running, and looked much more like an extension of shopify than the others I tried, most of those overly complicated.