Reviews (592)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for significantly reducing fulfillment time with automated label creation and InstantLabel for automatic printing. It efficiently processes orders across multiple channels like eBay and Shopify and offers cost savings by comparing carrier rates. The user-friendly interface includes inventory management and customizable packing slips. Continuous improvements and proactive customer service enhance the user experience, assisting with setup and troubleshooting.

August 8, 2018

I opened an account with them and looked around, tried getting started and then decided it was not the best fit for me. I deleted the app and the next day received THREE phone calls from them starting at 7:30am and messages as well as an email. I told them I cancelled my account and didn't need it. Received a 4th phone call again and he even acknowledged that I cancelled and yet he was still ...

Tree Hugger Cloth Pads
Canada
About 16 hours using the app
November 23, 2016

Cant sign up as it does not recognize Toronto as being a city in Ontario Canada. Duh.

Igift
Canada
About 7 hours using the app
June 22, 2017

Recently switched to ShippingEasy from Shippo!

With Shippo I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to ShippingEasy, explanation below).

The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced ...

Bobbiepinz
United States
About 4 hours using the app
June 13, 2024

this app is not working properly, wasted so much time try to print shipping labels!

Someone & HerOwn
United States
36 minutes using the app
September 24, 2019

I am new to ShippingEasy, and they do not exaggerate when they say easy! The customer service is spectacular. I spoke with Tori today, and she was kind, smart, and efficient.

Mark Berman & Son
United States
About 1 hour using the app
Edited December 12, 2016

****NEW POST****
Recently, I was able to install the "ConnectEasy" program. Therefore I have updated my rating to a 5/5. I found some time and went to a 3rd party source to download the file. After downloading the program, I restarted and it popped up on my screen.

Also, I received a voicemail whom I believe is ShippingEasy customer service. Unfortunately, I was not able to take that call at the ...

Bumnasium
United States
44 minutes using the app
August 15, 2018

Could not set up a USPS account through Shipping Easy. Despite having the correct shipping/billing address, Shipping Easy APP kept giving a "Billing address could not be verified with USPS" error code. Tech support was quick to respond to my call but could offer no solution. Had to delete APP less than 30 minutes after installing.

Farmmed Market
United States
37 minutes using the app
June 6, 2016

You cannot create irregular package sizes (poly bags). Otherwise easy to use, but seems a bit lame that of all the effort they put into building this, they leave this out.

Chummy Tees
United States
18 minutes using the app
December 15, 2018

I installed the app - then uninstalled and it is still charging me. I need to dispute the charges but there is no good way to get in touch with anyone.

Shopstergeek
United States
9 minutes using the app
May 16, 2017

Funky experience with creating an account on their system, then they take all your data, and the only way to get an option to delete your account is to give them a credit card, because the "delete my account" button is hidden under "Billing and Subscription".

Lack of customer support email or phone for new users on their website is pretty icky, and the worst thing is that I got a random call from ...

The Perfect Sip
United States
3 minutes using the app