Reviews (602)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting business efficiency and reducing costs, noting significant time savings in fulfillment with automated label creation and effective high-volume order handling. It integrates smoothly with Shopify, enhancing order processing and includes features like inventory management and customer marketing. The app's cost-effectiveness is highlighted, with savings on shipping often offsetting the service cost, and it supports multiple carriers for rate comparisons. Customer service is also commended for being responsive and proactive, available through phone, chat, and email, contributing to a high user satisfaction and ease of use.
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So far the folks at Shipping Easy have been helpful, responsive and nice to work with, although the app is not without its problems. Despite providing instructions on cancelling transactions, it will not allow you to do so online. There needs to be the ability to preset frequently used weight and package sizes, and I frequently run in to errors when trying to process multiple labels in the same batch. I understand that a new version is being released soon, so I am anxiously awaiting any improvements!
Ironically named ShippingEasy when it is nothing but difficult. The interface isn't bad, but when bugs do come up, don't expect any help. Their sales staff is easy to reach, bugging you by chat everytime you go to their site, but try to get support, good luck!!! The forums are useless taking days to get a response, and email is even worse with message going completely unanswered. Don't expect this to change anytime soon, the company was bought by Stamps.com, notorious for their terrible customer service.