Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration, ease of use, and competitive shipping rates. They appreciate features like automatic order fulfillment, tracking updates, and customer notifications. The app's batch processing and shipping cost comparison across carriers are seen as major time and cost savers. It also supports international shipping, customs forms, and return labels that bill only when scanned. Its integration with various sales channels and carriers is another significant advantage. Many merchants consider it a cost-effective shipping solution.

October 2, 2017

Great fast customer service and help.

Wakesurf Edge
United States
About 1 year using the app
Edited June 22, 2015

Good shipping app. Been using it since I started my website. For now I only use USPS but other options are there if I need them. UPDATE: The Support team has helped me figure out what was going on with the pricing on my end. Thanks Shippo.

21shirtsformen
United States
About 1 year using the app
Edited October 4, 2016

Amazingly quick and easy to setup and use. My only complaint is I can't add my logo to shipping labels. If that option were available this is a definite five star app.

www.SendaPenguin.com

Sendapenguin
United States
11 months using the app
Edited July 6, 2021

I like this app, since Shopify charges higher rates for Canada Post shipments and it doesn't have a built in integration with 3rd party carriers (UPS, Fedex, DHL) Shippo saves your life! As well, their technical support team provides prompt service. However, they need to improve their shipping options. For example, we can't add Proof of Age or Do not Safe Drop options which Canada Post provides on their website. We wrote them couple of times about this, they said they would do their best but nothing has been done yet.

Maple Tattoo Supply
Canada
5 months using the app
July 17, 2016

Shippo is great. But for my store, it hasn't provided me with any extra added benefits over Shopify.

Soccerware Co
United States
5 months using the app
July 7, 2021

I have done price comparison on another app and USPS for over 20 + shipments. Most of the time the price is the same. Wish there really was a discount.

EmGe Naturals
United States
5 months using the app
June 28, 2014

Great, if you're managing a single store. Managing multiple stores with this app doesn't work well at the moment (6-28-14)

manycases.com
United States
4 months using the app
Edited November 12, 2020

EDITED : after a few months of use Shippo turns out to be an excellent and reliable solution, once it has been setup properly. There are still a few limitations in Europe : - You cannot schedule a pickup with DHL , will get an error - You cannot create return labels with DHL (won't work, whatever you try)

Middle Things
France
3 months using the app
Shippo replied September 9, 2020

Hi there,

Thank you for your honest feedback about Shippo! We appreciate this kind of feedback as it helps us improve our platform!

We apologize for any confusion with customs forms for intra EU shipments. We definitely understand the need to opt-out of customs forms at times and we've recently added this feature to our system!

If you have an intra EU shipment, you can no select the "Opt-out of customs" checkbox when creating your shipping label. This will allow you to generate the label with no customs form.

Regarding pickup scheduling and return labels, we would love to assist you further with this! Please reach out to support via chat/phones beginning at 9 AM PST M-F, or by email from 6 AM - 6PM PST M-F.

Thanks,
Shippo Support

March 29, 2021

Great app! I used it to get started with shipping pretty easily. Lots of documentation around it. I recommend it.

Boar Athletics Co. Ltd
Canada
2 minutes using the app
February 6, 2014

I've not used the app yet but can you add DPD to the list of shippers?

World A.B.S™
United Kingdom