Shiprocket: eCommerce Shipping , 674 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants commend this app for its efficient customer service and seamless Shopify integration. They find the user-friendly interface beneficial, particularly the order tracking and automation features. The reliable shipping solutions and daily email reporting are appreciated, as they enhance order fulfillment and support business growth.
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I have been using the app since 2 years and it is by far the best logistics solution I have found so far. Special mention for my key account manager - Varun Narang who manages to find answers to our most pressing questions. Keep it up!
Dear Customer,
Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have.
Team Shiprocket
Mr Azharuddin is the only main person because of whom this company is running, He talks well, understands well the problems of Customers. I reported him all COD non-delivery issues, other issues related to non-visibility of several operators in Calculate Rates of Shipping. Now other operators appear in my panel, earlier only Ecom was appearing.
Now they promised to improve day by day in shipping operations.
I wish them good success and do very good customer support.
RTO must be made zero in COD, We need 100 % success in delivery, This is the main base of success. If packets are returned- it means the performance is having weakness, We fail in business due to delivery issues if shiprocket fails in doing successful delivery of item . This must be kept in mind to support customers.
We would be consistently watching the performance of all deliveries in future.
Thanks Azharuddin for your energetic , best employee performance and contribution in resolving customer's issues. You made the difference, Hats Off to Azharuddin, Keep it up !
Easy and convenient overall experience is good, using from last 2-3 year no issue till now.
Keep checking connection and making sure that it is all working perfectly. Amazing support team and amazing logistics! Boon for an entrepreneur with low tech knowledge and amazing to boost ecommerce.
Shiprocket is very useful for people running online businesses. Although the app can definitely have some more improvements to make,I find that the Shiprocket team has been very active in taking feedbacks and eager to make improvements which is a good thing. Thank you Shiprocket
sERVICE IS GOOD BUT WITH FEW PARTNERS LIKE EKART HAVE WORST EXPERIENCE. SHIPMENTS GET DELAYED AND THERE IS NOTHING THAT SHIPROCKET DOES
Great platform. Smooth deliveries and helpful staff. Great for shipping in India. Greatly helped with my business.
I previously had a bad experience, and upon expressing my concerns, Muhammad from the escalation team ensured everything flowed smoothly.
He helped me out with the KYC process, shipment delays, everything. Shiprocket is a very easy to use platform for shopify store owners in India, it's really convenient and user friendly.
My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track.
but this problem might've done faster so yeah i little more speed would be appreciated.
I am giving 4 stars after they fixed my issues. Now they are doing good still need to improve NDR issues which they need take action immediately.