Shiprocket: eCommerce Shipping

Worst app ever...
Very low-quality support. They close the ticket raised without solving the issue. They don't take calls, don't help you in any way to resolve the issue. Always have issues with pickup and weight discrepancies.
This app is worst ever.

This is probably as BAD AS IT CAN GET. Absolutely useless customer support, and when I say useless, you will incur TONS of LOSSES due to their pathetic customer support when it comes to weight disputes or order pickup delays. I have about 130 packages that have been picked up but the status in the dashboard still states "Pickup Exception" or "Out for Pickup". 1.5 laks of revenue up in the air. These guys are true magicians.
There is ABOLUTELY NO OPTION TO ESCALATE your issues. You will get a account manager but mind you, they will be of no use and keep repeating the same 2-3 statements for every issue you face. No chance of talking to a superior in the team.
They are always in favour of the courier partners whenever it comes to any cases.
All in all, they do not give a shit about their clients. They will just steal your money through weight disputes and pickup issues. UPDATE: I HAVE BEEN GIVE 480+ WEIGHT DISPUTES WHICH HAVE NOW BEEN AUTO-ACCEPTED WHILE THEIR USELESS SHIT CUSTOMER SERVICES WAS WORKING ON MY CASE. 35K+ DOWN THE FUCKING DRAIN.

My account manager is sarika. And she is providing good service.

Shiprocket is a very good platform. Good Service ever

Thanks Shiprocket
And Special Thanks to Sarika

We are using Shiprocket and following is my experience;
1. As they say pick-up will be done either same day or next day but except one pickup most of our pick ups were done next to next day after escalation and follow-ups.
2. Today is 23rd Dec and we are still following up and requesting with Shiprocket for pick-up the courier, pickup information / generation sent on 17th and 18th Dec. Today is 7th day and still waiting for pick up.
3. Pick ups were lying ready prior to generate pick-up intimation but courier company (sms) and now shiprocket app panel showing that courier is not ready.
4. All the money deducted against courier at the moment we generated pick up i.e. 7 day before.
5. A mail was received and my request ticket was closed saying Due to protest pick up can't be done. Everything is normal here and life is going as smooth as before protest.
6. We ordered a product on Amazon on 21.12.2019 and today morning we received i.e. 23.12.2019
7. My customers is following up and saying us " Bloody Cheaters"

This is all my sweet and sour experience with Shiprocket till date.

HORRIBLE CUSTOMER SERVICE.

They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.

Arav did a great job he solved our issue with proper guidance and step by step.
Thank you so much

My issue of order not synced has been resolved very wisely by Mr.Arav. Good gudience and gentle behaviour with customer.Mr. Arav provided solution very patiently though there was network issue and voice was legging. Literally very happy with such a customer gudience and support.

Firstly, I am a Shiprocket user and I have upgraded my plan on 12th October. I paid Rs.2000+18% GST for availing International shipping service. It's been almost one month now, none of my International courier accounts are activated till date. Secondly, For proof I really want to upload image if there is a image upload option here. I have filled all the details and uploaded all documents on the first day itself. If that is the case, why should I pay you for your unfulfilled services? Thirdly, Pathetic customer service they have. Their customer support only work between 10am -7 pm on business days and they don't respond to your messages/emails promptly. They simply say drop an email and we will reply you via email. But their reply never comes. When you don't want to fulfull your services, how can u expect someone to pay for it. I want my full money refund. I am no longer interested in your paid services

wrong Weight Discrepancies do not use COD because your amount blocked and tell you wrong weight and theft your amount

Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me.

Update 31-07-2020.

It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance.

Now who am I? A man losing money and peace of mind because of choosing Shiproket.