ShipStation , 721 reviews

I have been trying to avoid buying shipstation. However after a friend that I respect said he has been using it for years and wished he started much sooner. I decided to go with the trial, I was using stamps and or endicia to manually ship each and every order via amazon,ebay and our website.

I tried several other plans such as ordoro, endicia pro, and many others. I was instantly sold on shipstation after being able to print packing slips on 4x6 thermal printer along with the original postage label. I am extremely happy and I know I will keep the service after the trial. I have already saved on average of 2 hours each day since investing in the trial.

I would have signed up sooner if they made it more clear that you can add an additional sales channel for only $10 each.

Make sure this is on your list before buying anything ... Use the trial and test it out to see if it will fit your business needs.

September 9, 2015:
WOW! What a difference a few months makes! So we had tried Shipstation before to have as a backup to our other shipping software (see original review below). It didn't work for us then but it works great now! Now our other shipping software is not working and we decided to see if Shipstation had fixed it's issues and boy is this good software. We immediately switched all our shippers to Shipstation. We love it and it saved us when we needed it the most. THANK YOU SHIPSTATION FOR TAKING OUR EXPERIENCE INTO CONSIDERATION AND FIXING YOUR SOFTWARE!! =)

April 27, 2015:
The software looks very nice and sleek, and the customer service people are nice. I am very sure this company is comprised of lovely people so please understand this review is only about the functionality of the service/website. Where this website/service fails is if you are a volume seller. For example, if you have a large sale where you get 10s of thousands of orders at the same time, the software LITERALLY cannot find any order you look up to ship because naturally those orders will be "pending" shipping. A customer service rep at Shipstation confirmed this is a known issue with them and said they will "suggest" this be fixed. So I have to uninstall this app. If you have the potential sell 5K, 10K, 20K, 30K, 40K etc. orders at the same time this shipping service is not for you.

We have used ShipStation for years, and depended upon it for fast efficient labels. Since Shopify rolled out "Locations," we have been able to print to either warehouse and "change" the location in Shopify each time. Suddenly ShipStation no longer does this. Its been a couple of weeks now, and I have to manually change the location the inventory is pulling from in Shopify. We get 100 - 200 orders per day. Support has moved from "escalating to the dev team" to actually trying to gaslight me, claiming that what I say ShipStation has done for years has never been possible.

Lovely app, saves us a ton of time!

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I would not recommend Shipstation due to their lack of technical support resources. The customer support reps do the best they can, however, when it comes to any issue that is slightly technical it can take weeks so find a solution.

Shipstation defaults to: "it's been escalated to senior support" — however we have yet have an issue resolved once it reaches this stage. At this stage there is no visibility or transparency to the status of the issue, or the time it which it will take to find a resolution.

Shipstation is a great app that is functional and does what we need it to. Couldn't run our business without it or a similar app, and we have found them to be the best provider of their type of service that we could find.

Every Once in a while I check out other softwares, but I've never felt the need to change.

BRTTL loves ShipStation

A very useful app that has already saved us a ton of time while we are shipping. The only reason it is not getting a perfect review is that it is so huge that a bit of training is needed to take full advantage of its features. Excellent customer service is provided, with your own rep; call and email response times have always been within 24 hours.

I am extremely dyslexic, and visually speaking --the dash looks very overwhelming. That said, everything makes sense, so I was quickly able to get up and running without the help of tutorials... Batch orders, simple. International orders, simple.

I found the icons very useful (hovering reveals icon meaning) and saves you time not having to drill-down into an order to see the status.

I'd give it more stars, but I haven't used any other app/service so I'll leave room for potential.

Cheers