Reviews (814)

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficiency in automating and streamlining shipping processes, saving time and costs. It is praised for its seamless integration with platforms like Shopify, Etsy, and Amazon, and features such as USB scale connectivity and label printing. The interface is user-friendly, and the app is noted for its reliability and quick processing times, crucial for fast shipping requirements. Customer support is responsive and accessible, enhancing the user experience with features like customizable shipping labels and notifications on carrier pricing changes.

December 15, 2013

I absolutely love this app!! it has made my life so much easier and made my shipping process faster than ever. Everyone should try it! You will be hooked.

Sweet N Sassy Us
United States
8 months using the app
April 19, 2019

Love it when it works. But it doesn't always work! Lots of bugs and lots of down time unfortunately.

Water Bargain
United States
Over 8 years using the app
April 21, 2023

I'm a huge fan of this service and all the ShipStation employees I've talked to!
This app has helped me save time and money on labels. Thank you!! 10/10 recommend!!

ShrigmaDesigns
United States
8 months using the app
October 1, 2017

Ease of use and simplifies the shipping process. Seamlessly integrates with our Shopify account.

Aarn Packs
United States
8 months using the app
Edited June 20, 2024

2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere.

They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else.

Anyone else would be better - try Shippo or Shipping Pirate - anyone else.

+++++
Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

YOGO
United States
About 8 years using the app
October 29, 2021

I use it for my personal e-com business and have recommended it to many clients. I really don't think there is a better shipping solution for small to mid-sized e-commerce businesses.

sureshotproducts
United States
7 months using the app
January 27, 2022

Great App! makes processing orders a breeze. I definitely recommend. Excellent customer service and onboarding team.

Planet Baby
Canada
7 months using the app
June 1, 2023

Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.

Fendrihan Canada
Canada
Almost 8 years using the app
August 30, 2016

We proudly use ship station to send Morale Patches all around the globe. Thanks for providing such a great app! We highly recommend it.

Morale Patch Armory
United States
7 months using the app
March 16, 2022

Integrates perfectly with my Shopify store to handle roughly 150-200 shipments per month. Makes the process much more streamlined than shipping from Shopify directly and provides a bunch of neat automation tools. Highly recommended.

EJRecyclery - Cycling New & Used
United States
7 months using the app