ShipStation , 721 reviews

I used to be very happy with ShipStation.
HOWEVER - if you ever need help - their support is beyond useless.
I had an issue with shipping using DHL where it kept saying that I have insufficient funds with an error code.
So I opened a ticket with them and told them the issue that I have. About 4 hours later - they finally reply saying "there might be an issue with your card at stamps (which only does usps), please re-add your card"
That tells me two things - first their support is utterly clueless, second - they didn't even check my ticket, but instead answered with a canned reply.
I then opened another ticket, hoping to get a person that would at least remotely care. Nope - same reply from the other person.
Now to make things clear - they did take the $50 for the shipping, and added it to the account. The included screenshot shows that there are money. I also shipped 4 packages using USPS after that - without a single issue. So I tried talking to them again - it just showed me how clueless they are.

I am done with shipstation after using them for years, because this is unacceptable. If you are looking for a good shipping software to go with your store - AVOID shipstation and look elsewhere. I am just starting to look for an alternative, but I am very much done with this joke of a company.

*UPDATE JAN 2016 #2*
A rep from shipstation called our business to discuss features they are working on. Sounds promising.
*****

*UPDATE JAN 2016*
In 2012, Shipstation was cutting edge. I think they stopped working on major features in 2014. Now looking at alternatives.

If you run a small business and need a pure shipping solution, shipstation is still a winner. If you need expanded functionality (barcodes, inventory management, etc), look elsewhere

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AUG2012 review: Good product. Much better features than the other option on shopify. Def still some bugs though, especially in the automation rules... however, support has been responsive.

Very easy to set up and train people quickly. The Integration into Shopify was very quick and simple and has no down time.

Fantastic application - pulls in orders from multiple marketplaces including ShipStation. Quite literally couldn't run my business without it.

I use shipstation on my shopify store and my wordpress store. Highly recommend great app.

WHAT WERE THEY THINKING WITH THE NEW LAYOUT. I HAVE BEEN TELLING THEM FOR MONTHS NOT TO SWITCH.. NOW WE ARE LOOKING FOR A NEW SOFTWARE. WHAT A SHAME.

A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.

We love ShipStation! Very user friendly, and has helped streamline our order fulfillment. Highly recommend.

Best shipping service we've used. Easy to process orders. Love that it's cloud based. Log in from anywhere and no software to maintain.

Used to like this app, but right before the holiday season they decide to change things up. Instead of using usps.com to track usps orders, it now links to stamps.com tracking which is hideous. And there isn't a way to revert it. Cool... Also, you can create batches of labels, which is useful, but it's been years and they haven't been able to allow other employees to access said batches. So I can't see batches my coworkers make, or edit them. Which kinda sucks. I think shipstation is good if you do small amounts of shipping. I think we've out grown them, and it's disappointing.