ShipStation , 723 reviews

Overall rating
4
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, offering a variety of shipping options for both bulk and individual orders. They commend its intuitive interface, automation capabilities, and capacity to manage large order volumes, leading to significant time savings in order fulfillment. The app's competitive shipping rates, high customization level, including logo addition to shipping labels, are also appreciated. Merchants have praised the responsive customer service and smooth onboarding process, with some reporting a decrease in shipping errors since using the app.

June 30, 2022

When it is working fine, it is a treat to use. Integration with our Shopify store is a must, and it usually work great. Lots of features and integrations with carriers. Structurally, I have little to complain about. However, the app is glitchy sometimes. Various pieces stop working for short periods of time, although their "uptime meter" claims everything is A-OK. More importantly, however, their service has been getting sloooooooow. I've had 2 tickets open for days, and nobody has helped me yet. One of the tickets is essential to our business to be tended to immediately, yet... crickets. The service was always a bit lacking, but by this point they badly need more support staff.

Lammle's Western Wear
Canada
Over 3 years using the app
April 21, 2014

This app has changed my business for the better. Thanks to ShipStation, I have now incorporated all of my orders from Shopify, eBay and Amazon into one shipping platform. With ShipStation, I have also created very professional and uniform (same product description regardless of marketplace) packing slips to include with each shipment. Its very easy to customize the templates as needed. For instance, my packing slips for eBay orders has a note asking for a 5-star review specific to eBays detailed seller ratings.

Thanks ShipStation!

Custom LED
United States
About 2 months using the app
September 27, 2013

Great app. Easy to install and configure and makes our fulfillment workflow much simpler. Friendly and helpful service as well.

Formosa Crafts
United States
About 2 months using the app
January 8, 2014

This app has really streamlined and improved our shipping and fulfillment process. I can't believe I used to manually create shipping labels in USPS, UPS, and FedEx before using ShipStation. Works great for pushing orders to Fulfillment by Amazon when we need to use that service. Happy with everything about this app!

Ballpark Blueprints
United States
About 2 months using the app
March 21, 2013

Great customer service. They want you to succeed at shipping your product efficiently.

FlapJacked
United States
About 2 months using the app
June 24, 2013

Our company has gone through many different third party shipping programs and I can say that we are very happy with ShipStation. Not only is ShipStation easy and friendly to use, but it saves us so much time in shipping high volume of orders. I personally love the fact that it's so organized. It definitely helps us get through each day processing orders a lot faster than before. We are highly satisfied with ShipStation. :)

2020AVE
United States
About 2 months using the app
September 11, 2016

Use Shipstation with two of the businesses I manage and couldn't be happier with the results. Phenomenal tool!

Shopnflalumni
United States
About 1 month using the app
December 28, 2020

using shipstation for 6 years on a large ecommerce store, now to find out they do not support DMARC for email validation and all emails are now bouncing!

SweetLegs.com
Canada
About 3 years using the app
January 21, 2014

I've been really happy with ShipStation so far for my small business. It was immensely helpful during the busy holiday season being able to batch process and prepare orders to ship. As I add more product lines in the new year I can only see this app becoming more and more useful to my business.

Sweet Tea & Lemonade by Amber Housley
United States
Almost 3 years using the app
Edited October 27, 2021

We use this app for all of your shipping needs in the US. Very easy to use. I highly recommend. The installation is easy. Customer service is excellent although a bit slow at times. Overall a great company to work with.

Blud Lubricants
United States
About 1 month using the app