Reviews (798)

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining shipping processes across multiple e-commerce platforms, including Shopify, Etsy, Amazon, and eBay. They appreciate its automated rules and seamless integrations, which save time and reduce costs, especially for businesses with high order volumes. The app is praised for its user-friendly setup, real-time order and tracking updates, and features like USB scale integration and customizable shipping labels that boost operational efficiency. It is noted for its reliability and flexibility in handling various package sizes. Additionally, the responsive and helpful customer support and the ability to integrate with various carriers and use merchant-specific rates are particularly valued.

August 3, 2023

not cheap not worth it

Vita Hot Deals
United States
About 1 year using the app
ShipStation replied August 10, 2023

Hi there, we are sorry to hear that our platform has missed the mark! We have various plan levels to fit any shipper along with robust features to ensure you are shipping as efficiently as possible. We would love the opportunity to earn back your business in the future.

November 23, 2021

Thanks to Ship station our work became so much easier best app ever! IT saved us soo much time and money also best customer service always availeble

Sphera Milano
United States
About 1 year using the app
August 30, 2023

If you are shipping a few orders a month ShipStation might be good. However, if there is an issue, even a small one that can be solved with a few lines of code, Ship Station will not care and will not help you with anything.

Liberty Orchards
United States
About 1 year using the app
June 12, 2018

IT doesn't work efficiently with Shopify. If an order is fulfilled through Shopify it's still listed as waiting to be shipped in ShipSation. This adds a lot of manual tasks that need to be completed.

Shanieism
United States
About 1 year using the app
August 26, 2019

this app has so many issues if a customer buys more than one sku in the same order. The software doesn't look at the sku's individually but only sees it as a "Multiple item" order. So you have to setup all these tags and work arounds. Now we have more and mores sku's and orders we keep finding more and more issues. if you are a 1 sku company than 5 stars

Toolbox Widget
United States
About 1 year using the app
June 6, 2023

Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!

MARIN RAW
United States
About 1 year using the app
April 7, 2016

Excellent Customer Service. Awesome App!. I LOVE IT! The best and look no further. Has Mobile on the go, has Inventory management, has shipping calculator to compare the various rates immediately, very robust, ease of use, fast and efficient. Why didn't I use this app earlier, I could've saved myself lost time instead of using the other horrible major Shipping app competitor.

I emailed the company directly requesting that Kevin Rae to contact me because Endicia.com referred me to him. In 1 hour, I got a call back from Kevin. I'm impressed that this company forward my email to him and not assign it to whomever.

Kevin took the time to help me setup, navigate and educate me on everything. I was up and running immediately. He answered all my questions and was very patient. Kevin exudes outstanding Customer Service. This is very important when shopping around and using certain apps.

Neptune Wild
United States
About 1 year using the app
August 3, 2016

For my snack subscription box company, I've tried other shipping apps in the Shopify store from Shippo to ShippingEasy and after comparing them all, ShipStation is by far the best in terms of rates and convenience. Their platform is easy to understand and has really useful features like Shipment Notifications after the shipment hits the mail stream. I HIGHLY recommend using ShipStation!

Bokksu
United States
About 1 year using the app
September 28, 2021

ShipStation is a time saver and over all game changer for us! We can't live without it! If you're looking for a great shipping platform, look no further!

Bored to Brilliant
United States
About 1 year using the app
Edited August 10, 2016

Here at www.ycddiscounts.com we use shipstation for ALL of our shipping from ebay, amazon, and shopify. An absolute must have for any small business.

Your Connection Destination
United States
12 months using the app