ShipStation , 721 reviews

Overall rating
3.9
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
April 13, 2019

Works when it works, but the shipstation connect is not good, the postage is not cheaper, the app is worthless, you can't do anything if not at the office. More time spent fixing stuff that was working then it saves

Jewel Brite
United States
7 months using the app
June 23, 2022

The software glitched and charged me over $125 without ever providing a shipping label. I've been trying since January (5 months) to get this resolved, and they keep stringing me along, claiming they're 'working on this situation and investigating further'. It doesn't take 5 months to refund an overcharge, and they can figure out the glitch on their own time. That one overcharge more than cancelled out any savings provided by using the service. Now I have to go to the CC company and see about getting those charges reversed. Not worth it at all.

Cneasai Draoi Apothecary
Canada
7 months using the app
July 20, 2014

I really enjoy the ease of use and what this thing actually does for my business. I can't imagine having a Shopify store without having Shipstation. Support is good, not as good as Shopify itself, but they get the job done. It's missing one feature I'd really like but other than that, it's a solid product that's customizable to your business.

Tee Gorilla
United States
About 1 year using the app
December 3, 2016

I've had less than satisfactory results with Shipstation. It takes a long time for the program to enter and have high-speed Internet. The user interface is less than intuitive. Overall I think there has to be a better way, I just haven't found it yet.

Femme Velo
United States
About 1 year using the app
March 11, 2021

We were originally really happy with their services, but the customer service has been very poor and they seem to be very unresponsive. They removed the chat option, and now emails take forever. Our recent tickets have not been resolved or answered properly. Very disappointed!

Devoteewear
Canada
7 months using the app
ShipStation replied April 7, 2021

Thank you for taking the time to review our app. We're sorry your experience has been frustrating. A member of our support team has reached out to get more information about the unresolved tickets!

June 12, 2018

IT doesn't work efficiently with Shopify. If an order is fulfilled through Shopify it's still listed as waiting to be shipped in ShipSation. This adds a lot of manual tasks that need to be completed.

Shanieism
United States
About 1 year using the app
January 20, 2022

5 Stars! A must-have Shipping App. Complete, clear, customizable, and more important, reliable. With very useful filters and automation tools. It let you handle many shops and channels at the same time easily.

Revelmy
Spain
15 days using the app
August 26, 2019

this app has so many issues if a customer buys more than one sku in the same order. The software doesn't look at the sku's individually but only sees it as a "Multiple item" order. So you have to setup all these tags and work arounds. Now we have more and mores sku's and orders we keep finding more and more issues. if you are a 1 sku company than 5 stars

Toolbox Widget
United States
About 1 year using the app
June 8, 2022

Extremely reliable with few limitations. Customer service is great when an occasional issue or outage does occur. I would recommend this to anysmall to mid sized business

Sourpuss Clothing
United States
11 months using the app
July 14, 2016

I've been using Shipstation for about 4 months and i don't want to think about how difficult processing orders was before.

Meinmind
United States
13 days using the app