ShipStation

Just set up my ships station account with Lauren B. and it could not have gone any smoother. I was having issues connecting my shopify store and she made the process so easy. Great customer service and very friendly! thank you Lauren!!!

The interface looks like 1998 and on top of that it doesnt sync your orders. Simple stuff like this that should work. They stole the $10/month subscription because I only downloaded it to use it on orders, and I simply do not see my orders.

Good functions, too expensive

Great! Works really well with Shopify. Only complaint is orders take over an hour to import from Shopify to ShipStation, so sometimes I have to wait a bit before fulfilling a new order. Everything else is great! Super easy to set up and has all the features I need to run my small business.

User friendly interface, great shipping options, fast & friendly support & account management.

I run multiple Shopify sites and having all the dispatch/shipping co-ordinated in one place makes my life so much easier.

ShipStation is fantastic and I’m glad I made the switch! The level of customisation and automation is amazing and something I thought I wouldn’t need, but after using it I can’t see how my previous integration would’ve been able to match ShipStation’s capabilities.

The customer service and support is also a cut above the rest with friendly and knowledgeable staff. You can also reach them by phone or video call as well which is great for business owners.

Looking forward to continuing business with ShipStation!

I have been consistently blown way by the level of support and care that ShipStation gives to us. We aren't exactly a big store, but they treat us as if we're a multi-national enterprise. The solution is great as well, but being able to work with such kind and knowledgable people has been a godsend in getting our e-commerce business up and running.

Looking forward to many more fruitful years with the SS team! Keep crushing it!

Absolutely love ShipStation! We have used this for close to 3 years now at this point and it has literally saved us hundreds of hours of time. The UI is easy to use and understand, and support has always been incredibly helpful and on point. You couldn't ask for a better shipping application.

Enables shipping to Europe but lacks the capability to generate return labels. If anyone is familiar with a company that offers this service, please feel free to get in touch. Ridiculous!

Shipstation support on getting us set up has been great. Carlos was super responsive & happy to help out with all the issues we had, and take the time to run through things on calls / zooms. I imagine it's a tricky job connecting multiple shipping providers with legacy systems to hundreds of SMEs with different needs, but genuinely feel like they're doing a decent job at it. The main problems we had were from our shipping providers themselves.

10/10 would recommend for anyones shipping needs !

I used another competitor before trying Shipstation. We were having trouble with the competitor's automations not working consistently. We're a small biz (6 figs rev) and so we really just needed the basics to work. After trying Shipstation, the time we saved with automations working perfectly, every time, was huge. No question, we love the product and will continue to be a customer.

We've been working with Shipstation for a couple years and it is truly an incredibly easy-to-use and intuitive product. Shopify integration was super simple and it has changed how we are able to fulfill. On top of all these benefits, shipping prices are always lower too. Highly recommend!

As a high-volume seller with about 8000 orders per month, doing business with them for 2 years, I find myself at a loss for words to express how frustrated and angry I am with this company. Their support (even though we have "high priority") is a joke and insulting. I mean it. They recently increased their price by 100% (you're reading that correctly) with a 1 month notice, including new API costs. Their latest interface update removed some features we used, without notice. They simply don't care. The last issue was the cherry on top. We will now find a competitor as soon as we have the time and resources. If you're a high seller reading this: AVOID THEM and their sister companies; they won't be on your team. We regret our choice.

We've shipped 5,350 orders using this terrible software and this is our review. I write this review as we currently have 250+ orders that need to be shipped. We have countless upset customers emailing us to inquire about their late and unreceived orders. We haven't been able to bulk ship orders because Shipstation's software is down. USPS altered their shipping services 11 days ago on July 9th. Because of this slight change at USPS all of our orders that will use USPS can not be bulk shipped. The only options we have now is to either ship orders one at a time or to use another more expensive shipping service like UPS and FedEx which will cost us hundreds of dollars. We've tried contacting Shipstation via their chat support 3 times in 3 days for almost a week. Each time we've spoken to a new lazy, slow and poorly trained agent that seems to be from a foreign country. They've waste our time and failed to solve this issue or to tell us when it would be fixed. Each time we're asked to send screenshots and are asked a bunch of useless and generic questions about our issue. We've also spoken to their "premium" phone support 2 times in 2 days who've told us Shipstation has known about this software error for many days and has yet to fix it. When we told them how frustrated we were about this and how long it was taking to be fixed we were given a typical corporate nonsense response that sounded something like "our engineers are aware of this issue and are working very hard to resolve it very soon."

In our opinion Shipstation is:
1. A poorly designed software that constantly breaks and causes us slow shipping times and headaches.
2. Is too complicated and hard to learn and use. Simple tasks require multiple steps.
3. Has poorly trained, slow and useless support that don't know how to troubleshoot and fix their own software.
4. Is too expensive considering the low quality service it offers.
5. Has pathetically slow progression when it comes to fixing issues with their software.

I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.

not working not working not working not working not working not working not working not workingnot working

We've used Shipstation for six years now. Their most recent update has completely ruined this software. Per support, we must uninstall and then reinstall their printing software each week (and have done so for the past several months). What's the point of shipping software that's unable to print labels?!

Truly awful development team removing or breaking features with every update. Every bug report is ignored. Every feature request is ignored. Customer service team is useless, they will "forward over tickets to their dev team" and then respond after months and months of outage issue reports just to tell you they aren't doing anything. Based on my experience, I genuinely hope a good competitor puts them out of business.

ShipStation is the hub of my business. It makes my life so simple. I've connected my shopify store as well as all the other marketplaces where I sell. After several years of use, Shipstation continues to import all my order flawlessly.

Extremely reliable with few limitations. Customer service is great when an occasional issue or outage does occur. I would recommend this to anysmall to mid sized business

ShipStation is one of the best shipping software. It has great automation features which can configure according to customer requirements. Their customer service is good!!!

We use the App to help us sell to online customers and create a better experience for them, easier order management for us and offer the customer benefits and improve their ordering experience. For the most part we are very happy with Shopify. I think the monthly fee for Shopify Plus is a too expensive for the average company, given what we deal with in terms of ingredient price increases nowadays, inflation and just the effort to stay in business. Leveling the playing field for all users would increase usage and thus increase profits for Shopify. The better experience that users have, even at the smaller business levels, the more users Shopify will have.

Fantastic app. Very easy to use. Excellent customer support team. We're trying to integrate as many of our dot.com customers as possible using this product. We highly recommend ShipStation!

ShipStation is very easy to use and intuitive. The integration is also easy to set up. Gets my Shopify orders out in a jiffy!

ShipStation Has been instrumental in streamlining our business fulfillment. We are very happy with their service.

A lot of issues with this platform, can't book Couriers Please for Interstate orders, two months now and still not resolved. Australia Post, you can't book multiple labels per order, so you get charged double, even though Australia Post are not requesting that amount, so seems dodgy that ShipStation might be pocketing the extra dollars. Also with Australia Post you can't access your terms, so need to book each label up front. This integration is certainly having a negative impact on our costs. Hope the owners see this, and start talking to their customers to make improvements to the dashboard, and also to their integrations.

I love the ease of use. Being able to see all the different freight costs and delivery times on one screen saves us so much time.
Love this app!!

We've been using ShipStation for a year now and have had no issues. Does exactly what we need. We were easily able to find the answers to any questions we had.

love this app :) helpful customer service too. shipping is easy and cheap now, wish I knew about them sooner

We love the ease of ShipStation. It is seamless, we use it on the backend (Cin7) for orders with customers. We have it here in Shopify and the workflow is the same. The team doesn't have to manage two different companies. Customers get delivery notification and confirmation when received. ShipStation has been instrumental in streamlining our fulfillment! Thanks so much!

This software is very easy to use. For example it works well with our Ship Station Software. I would recommend this to other businesses who are looking to simplify their online order processing.

Keep in mind that if you use an automatic discount, the final amount won't be right in the packing slip. We have to leave this app because our customers think they are being overcharged due to packing slips being wrong about amount paid. They don't offer any solution, just this: Automatic Discounts: A discount applied at checkout that does not require the customer to manually enter a code at checkout. ‘Automatic Discounts’ from Shopify do not import into ShipStation. These discounts are a different type of discount than the ‘Discount Codes’ that would import as a line item. This difference may be why you see a discrepancy between Order Total and Amount Paid. This is not very professional.

We love ShipStation! Very user friendly, and has helped streamline our order fulfillment. Highly recommend.

We love the ability to connect Shipstation to our Shopify store as well as to all the marketplaces we sell though. The convenience of having everything in one place is something we are super grateful for. The app is really easy to explore and navigate too.

We have successfully been using ShipStation for about a year, and we have had zero issues!! We love their fast and friendly customer service team and feel 100% confident in the service that they provide! We definitely recommend ShipStation for all of your shipping needs!!

Just tried to use and not allowed to purchase and print label, you've been taking monthly charges and the first time I try it , it failed

Newbie to ShipStation. So far, so good. I'm loving it. Phenomenal App for my business site, www.CBDTroubleshoot.com. Very easy to use. Tracks shipping data, ect... Quick and easy. I recommend this app for your shipping and tracking needs.

Love ShipStation. Its easy to use and keeps all my shipping data organized and easy to access.
Quick and great customer service.

I really love the functionality of the app. Very stable and an indispensable tool in my daily workflow.

Overall great as it pulls in orders from many different stores / platforms. The inventory tracking doesn't seem to work, but otherwise great.

Ship Station is great! My company sells on several marketing channels and Ship Station brings orders from all my stores into one convenient place. You will never copy and paste addresses again! The rates are great too. If you have more than one storefront on more than one platform, you will LOVE it and it will save so much time!

This app is really great. I enjoy the ease of use for large shipping orders, the verification of addresses and the post office shipping tracking form.

Shipstation has streamlined our process. It has made it very easy for us to receive our orders and get them shipped very quickly. The customer service is great they even call to make sure that we don't need any help with anything. I would recommend Shipstation to anyone using Shopify.

This app has enabled us to ship orders with accuracy, using the scan to verify option. We have no order complaints now due to incorrect items being sent & has sped up the packing system massively. Wonderful customer support, we had a few technical issues and received a call quickly to fix the issue.

ShipStation has come a long way since I started using them 7 years ago. Now, it is seamless and saves me hours of shipping time each week. ShipStation Connect has become more efficient at integrating with my 2 Shopify stores and I am sure it will continue to do so going forward.

ShipStation is one of the most useful services I've used (for 2+ years). I use it as the hub for all my stores (Shopify, Etsy, Amazon, & ebay) as the single point of operations for managing fulfilment. Might be a small learning curve to setup, but once you've got it running it should be pretty bullet-proof and user friendly. Price is reasonable and fair; just have a Dymo 4XL and letter printer for labels and invoices respectively. It is invaluable to my business operations.

Is excellent, help me with everything, inventory, reports, shipments, etc The reports are an excellent tool,