ShipStation , 719 reviews

We are deeply disappointed in both the service and performance of this app. On two occasions during the height of our sales season, the app presented technical errors that resulted in costs to our business due to time spent troubleshooting technical errors and rectifying poor customer experiences. On both occasions, Shipstation did not provide an explanation of why the issue had occurred nor how to resolve it. They also did not escalate the issue to investigate this matter further. I do not recommend this solution for any Canadian business looking to benefit from Canada Post's Commerical Shipping rates. There is some good functionality to the app but overall not worth it.

The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.

I signed up as a paying customer thinking that this would work fine but how wrong I was. This app is very very slow. here is the example: We get online orders via shopify and it takes minimum 40 minutes to show up on shipstation. so we aree not able to ship items as the order comes in. I wish i had known about this before. I will start to look for another app that doesn't have this sort of annoying delays. No one should delay shipping their orders because a shipping app is delaying in showing up the order and keep in mind each how important each order is. And this app is showing the orders 40 mins late and we can only print the label after that precious time is lost?

One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.

Worst customer support on the planet. Don't waste your time.

ShipStation has really saved us a ton of time when it comes to shipping. We used to go to UPS to drop off shipments EVERY DAY! It was very time consuming and it sometimes took a day or two to get shipments out. With ShipStation, our customers are happy that their orders go out right away and we are happy because we are saving time and money!

Do not use shipstation if you plan on adding new products to your store on a regular basis. It seemed amazing until I found out that they require you to manually add information for every product you have such as weight, value, customs info and more...all info that was already added to shopify in the first place creating twice the amount of work. The workaround they gave me was to create a spreadsheet and re-import that every time I add a new product. Ridiculous.

Can not click on HELP with out it logging me off to log back in so we have no way of Fixing a uploading error for Etsy. We get this Error:
An error occurred attempting to update orders: receipts is not a valid value for Int32.

This app is a game changer for us. We sell on various channels including Etsy, Amazon, Shopify and Ebay. ShipStation pulls in all of our open orders on all of these channels and enables us to manage them in one place. Unfortunately, not all of the order details can be imported from Amazon (this seems to be an issue from Amazon's end) so we continue to print out our orders from each channel and then cross-reference them with the open orders in ShipStation.

If they could successfully get all the order details pulled in from all of our channels and then provide formatting for us to print the orders including any customizations and customer notes from right within ShipStation I would rate them 5+ stars. As it is, the app still saves us time and money and pays for itself several times over. Their support team is also great to work with - very responsive.

If I couldn't figure out how to use this app on my own, I would have given it 1 star. Shortly after signing up, I got an email telling me who my account manager was. During the process of installing the app and changing the different parameters to meet my store's needs, I had several questions. I tried calling the account manager several times, and never once did he answer his phone, so I emailed him and only got one partial answer from him 2 days later. All subsequent emails have been ignored and gone unanswered.

I was basically left to figure everything out on my own or do Google searches with my questions. I have one question that I can't find the answer for and my account manager absolutely WILL NOT respond to me. If you're fairly decent about figuring things out on your own, you will probably like this app. If you need support from ShipStation, forget it. It does not exist. In fact, it's horrible and I would never recommend this app because of that.

At this point, I am not 100% sure I will keep this app after my trial period is up.