Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficiency in automating and streamlining shipping processes, saving time and costs. It is praised for its seamless integration with platforms like Shopify, Etsy, and Amazon, and features such as USB scale connectivity and label printing. The interface is user-friendly, and the app is noted for its reliability and quick processing times, crucial for fast shipping requirements. Customer support is responsive and accessible, enhancing the user experience with features like customizable shipping labels and notifications on carrier pricing changes.
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Love Shipstation. We went nearly four years doing the Paypal Multiship route. Frustrated we didn't go to Shopify + Shipstation sooner. Just a wonderful solution.
They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.
Couldn't imagine running our business without this app! Very easy to learn, highly recommend!
It's a good and straight forward platform, however; they do not have a call center so fixing a problem through emails can take up to two weeks and I can't wait that long for my customers to have the best experience with our brand
Does not integrate, does not work. App is unsupported in Shopify. I would steer clear.
I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.
I'd give it 4.5 stars if I could...the only ding is that it is a bit slow at times. But the flexibility and customization options are excellent. It's improved our workflow, the speed with which we're able to ship large quantities of product, and our overall accuracy. This is a very, very good app for the small business owner trying to do a lot of shipping with a small labor force.
This is my primary shipping application - the features are good, but there seems to be an issue approximately 1 in 15 to 20 times you go to use it. Most of the issues stem from Shipstation Connect as I use a mac. I've spoken to them and they agreed this app is problematic. It works, just not all of the time and needs to be reconnected frequently. The service is powerful, but you need to be patient and it's difficult to count on.
My below review changed after realizing that Shipstation almost doubled their subscription pricing (specially with Canadian $ conversion) with just a mass emailing (no authorization consent requested) and NOT providing Real Time Rates options in Canadian Subscription although their rates are same as in USA. Not worth service for the kind of subscription package price! Cancelling our subscription!!
ShipStation works and integrate very easily with our Shopify store. It simplifies the eCommerce system. Orders are automatically pulled for shipping cost comparison, tracking & customers notification, all updated in the blink of moments. Can't imagine operating a small business without shipstation tools! It's a necessity!! It is 5* rated tool except the fact that the monthly subscription charges should have included customer service as and when required. Reaching tech support a twisted hassle, raising tickets and waiting. Hope they can include tech support as part of every package.
This app has definitely made shipping easier for us. The software allows auto import of customer data from many sites and shipping rates are automatically applied if filters and rules have been set up. However I'd caution anyone who is looking for shipping software to shop around. Shipstation offers no phone support, the software has difficulty automatically splitting applying shipping rates to orders containing multiple items, and the bulk import tool sucks. This means that if you have lots of customers that buy multiple items, you're still doing a lot of manual sorting. Also, if you run a Kickstarter campaign, for example, and need to import several hundred orders VIA .csv, you're going to run into problems.
not cheap not worth it
Hi there, we are sorry to hear that our platform has missed the mark! We have various plan levels to fit any shipper along with robust features to ensure you are shipping as efficiently as possible. We would love the opportunity to earn back your business in the future.