Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

Edited December 1, 2020

We had an issue with the product reviews plugin within Shogun which we reported where we had hundreds of reviews but the plugin only displayed the last 5. This started to negatively impact our conversions. We reached out to support, were told it would be escalated but the issue still continued. I originally left a 3 star review because I felt this complaint was ignored which is unfortunate for such a pricey solution. I received a direct phone call from tech support resolving the issue within hours of leaving my review which was surprising. I appreciate the quick response and have bumped the rating from 3 stars to 4 stars. I would love to give it a 5 star rating except I still feel the price is a bit steep for it what it really offers. Don't get me wrong it works great outside of the reported issue, but it is a bit pricey as a monthly recurring page builder. If you aren't cranking out pages at an ongoing rate it's hard to justify the expense. It was great getting a fast response after my initial review, however, tech issues should be responded to without the need of going public to get a resolution.

Fineapple Vegan
United States
About 1 year using the app
Shogun Labs, Inc. replied December 11, 2020

Thank you so much for your review! We appreciate the feedback and apologise for the negative experience you had - glad that we could work with you to turn this around to a more positive experience.

I can assure you that no issues are ignored by our engineering team - this particular issue came due to a change made within Shopify itself, our engineering team needed to take the time to investigate the issue and deploy a fix to resolve the issues that you, and others, were experiencing. This was, unfortunately, a Shogun-wide issue that's now resolved.

Thank you for your patience during the process!

Karl | Team Lead, Technical Support

November 19, 2019

We have used this app to create alternative landing pages, as well as blogs and specific content for other pages in our website. This app offers the flexibility to design pages in a friendly way.

SeeMe Beauty
United States
About 1 year using the app
July 18, 2018

Good Support and helps to add extra elements to the theme.

Aussie Time Sheets
Australia
About 1 year using the app
Edited October 2, 2019

I use this app currently. I wanted to customize my product page in a way that just wasn't possible with any template.

Shogun is great for this - in fact it's the only way to really get what you want in Shopify, We spent a lot on themes that just couldn't do it. We use the Debut theme with shogun.

Any Issues I have had are handled personally and successfully, which is important when you're a small business.

The reason for 4 vs 5 stars is that it does not work with other shopify apps and anything that is not in Shogun will require a dev.

Zamia Life
United States
12 months using the app
Edited November 29, 2017

While the plugin does a good job with standard page creation there are limitations when editing product specific pages. The contact form that comes with Shogun is too basic and doesn't have enough options. Depending on what font you use in the text boxes you may experience issues with your font reverting back to default web fonts while viewing your pages on different browsers and devices. There are a few other kinks that need to be ironed out before the subscription price can be fully justified.... however I will say that the Shogun team has been great at responding to my concerns and providing short-term solutions while they improve their platform. All in all, out of the other available page builders for Shopify I found Shogun to be the most user-friendly with minimal bugs. I would love to see the Shogun team look at Visual Composer plugin for Word Press for inspiration as they have built a pretty robust page builder for that platform. Keep it up!

Nthdegreeunderwear
Canada
12 months using the app
Edited December 19, 2018

I have used Shogun for nearly a year now. I use it to create landing pages. It's very intuitive with nice features. Though, I wish I could use the content scheduler without upgrading to the hightest tier.

I docked a star because the workflow in the layout tab could be better. Plus, it has hung on me few times (though not recently). Once to the point a refresh didn't even fix it.

I had to reach out to support to fix the issue. Fortunately, their support is great and responds quickly.

Highly recommend!

Mainspring Medical
United States
12 months using the app
Shogun Labs, Inc. replied March 24, 2019

Hey Kevin! Thanks for the kind words and the constructive feedback. I agree we can do some cool things to make the layout tab in the editor sidebar way more powerful. I would love to hear where you think we can improve: can you email support@getshogun.com more details? We're redesigning/improving the sidebar now. Re the lag, please do let us know when that happens as well, and we will have our engineering team look into it. Thanks again for your support. - Nick (Cofounder, Shogun)

May 25, 2023

Brilliant no-code builder with very few limitations. The support team was able to help with any issues I had and would give them 10/10 for customer service.

Zano Controls
United Kingdom
11 months using the app
Shogun Labs, Inc. replied May 27, 2023

Thank you so much for writing us a review, Alvin! 😊

We are super glad to hear that Shogun's no-code, drag-and-drop solution has ben helpful. Thanks for sharing the feedback. We appreciate that.

Our support is always here to assist you and we'll look forward to doing that in the future for you as well. Let us know if there's anything we can assist you with again.

Sweetan | Client Services
Shogun Page Builder

April 5, 2023

 It all works very well and the support is very responsive and incredibly helpful!
Very happy with Shogun, really flexible web site builder.

Zuria Dor
Pakistan
11 months using the app
Shogun Labs, Inc. replied April 5, 2023

It was great to communicate with you, Zainab, and I wanted to thank you for leaving us a review.

We are glad to hear that Shogun has been a great fit for your requirements and that our support team has been helpful. We'll look forward to assisting you again in the future. 🙂

Sweetan | Client Services
Shogun Page Builder

January 20, 2020

I love this app. Way better than Page Fly. Easy to drop and drag elements. I could'n add my blogs to the bottom of the page. Customer service is quick a suuuuuper helpful

Pollywog
South Africa
11 months using the app
March 27, 2018

Great tool, very powerful. Highly recommend!

Phasefive
United States
10 months using the app