Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and flexible web page customization, requiring no coding skills. Its drag-and-drop feature is praised for simplicity and efficiency. The app is particularly beneficial for small businesses, allowing the creation of sections, use of templates, or starting from scratch. Merchants value its ability to sync pages across multiple stores. The customer support is consistently commended for their responsiveness and proactive problem-solving. The app can also potentially reduce costs by eliminating the need for external web design services.

April 21, 2020

not so user friendly platform , doesnt have 24/7 customer support chat like shopify so i usually have to wait a while for the email to get back . appreciate the effort nonetheless

Stack Bulb
Singapore
3 months using the app
November 19, 2018

It works but Its got a lot glitches, half the time you can't change the color of text or font style or size. It erased the page I was working on, 2 hours of work when I published the page down the drain it erased half the page. And when you link product URL to shop button it bounces you off the page and onto product page in store, then when you go back it freezes what your working on then I have close & reopen just get it to work.

Hammer Department
Japan
2 months using the app
Shogun Labs, Inc. replied March 18, 2019

Hi James- sorry for the trouble here. We did reach out to you about this, but were unable to get a response. We were unable to replicate these errors, but would love your help documenting them so we can make sure they are resolved. Happy to issue a free re-trial so we can check it out. Please do email us at support@getshogun.com and we'll jump on it. Thank you. - Nick (Cofounder, Chief Product Officer)

Edited August 7, 2022

According to SEMRUSH, the Shogun pages use uncompressed JavaScript and CSS files, and it also uses unminified JavaScript and CSS files. To beat WordPress apps, they must abide by Google page-speed demands and compress and minify their JavaScript and CSS files. We use it for a couple of pages, but I honestly can't add any more pages, as each additional page dings our pagespeed and SEMRUSH scores, so until they fix this issue... I will probably never pay for anything except the basic plan and use it for a few pages. Get this fixed, and I'll give it at least 4 stars. Make it as malleable as "Thrive Architect" for Wordpress or Convertri.com (stand-alone non-shopify app), and you will definitely deserve 5 stars. Until then... I can only give you 2 stars.

RevGenetics
United States
26 days using the app
Shogun Labs, Inc. replied August 8, 2022

Hey there, Anthony! Thank you so much for leaving us a review and sharing your feedback.

We are sorry to hear about the unpleasant experience you've had with Shogun. I can understand the concerns around the unminified JavaScript and CSS files. This is something our team has been working on and we do want to ensure that there are no efficiency issues. Your honest feedback means a lot to us as it helps to continue improving the app for you.

My colleague, Max has reached out to you via email to discuss this further and we'd really appreciate it if you could reply back to us. If it helps, we can also discuss this over the phone if you could provide us with the best contact number and day/time.

Looking forward to hearing back from you. 🙂

Sweetan | Manager | Support
Shogun Page Builder

Edited March 7, 2022

Tried this app / did not love it. Particularly, larger font sizes were hard to make look symmetrical on mobile devices (was messy in that regard). Making different versions of a page for different screen sizes (as their tech support suggested) seems like an unnecessary effort. By comparison, Hypervisual is now working better for us... displays nicely on all screen sizes — and overall it's simpler to work with.

ExcellentSupply.com
United States
22 days using the app
Shogun Labs, Inc. replied March 7, 2022

Edit:
I'm glad to see that you have received our messages and suggestions, we'd love to work with you on this if you would like to reach out to our team. We understand that you are happy with using Hypervisual and we respect that, but we would love to have a chance to correct your past experiences with Shogun, should you ever choose to come back and give us a try again!

Hey there! Thanks for your review. We appreciate the feedback.

I am sorry to hear that you didn't have a good experience with Shogun and I'd be happy to discuss the issues with you so that we can assist you better.

I understand you were facing some issues with the font sizes on the mobile view, however, I wasn't able to locate a previous conversation with our support team with respect to the issues. I apologize for the inconvenience.

We have a couple of options to ensure you can go ahead and adjust the font sizes as per your preferences on specific device views (for example, mobile) so that the text and the font work nicely across all devices.

I tried calling you, but I wasn't able to speak to you, however, I have also reached out to you via email and I would greatly appreciate it if you could reply back to us so that we can help you further.

Hoping to hear back from you soon.

Sweetan | Team Lead | Support
Shogun Page Builder

September 2, 2019

Definitely doesn't deserve its money. Their monthly subscription fee is so expensive. I even don't pay that much money to Shopify! I don't recommend...

Lugatte
Türkiye
7 days using the app
Shogun Labs, Inc. replied September 2, 2019

Hello Berke! Sorry to see this review, and wish you had a better experience. Looks like you built 50 pages in our software while only 7 days into your 10 day free trial. Keep in mind that we let you keep your pages (live), even after you uninstall, so the cost to you was $0. Pretty surprised to hear that this was a negative experience, but we do want to make sure that you are satisfied. A member of our support team reached out to offer an extended free trial, as well as our support. Wishing you best of luck. -Nick (Cofounder, Shogun)

February 14, 2019

I dont understand all the high praises for this app. If you're designing something for mobile and desktop, it's very difficult to use. There no logic or way of knowing if you do one thing, it'll impact the layout of another on a different screen. Spent hours fumbling around hoping to get lucky. Nothing seemed to work. Deleted it.

The Wrap Life
United States
3 days using the app
Shogun Labs, Inc. replied March 18, 2019

Nnenna- hope all has been well. We reached out a few times, but I think we ultimately weren't able to get in touch. I TOTALLY feel your pain here. The screen settings feature in Shogun is helpful for creating experiences unique to screen size, but we need more powerful screen specific controls. Happy to say that we are working on that now, and it will be out soon. You can reach out to support@getshogun.com for a free re-trial. Ping us anytime if you need help. Thank you - Nick (Cofounder, Chief Product Officer)

September 3, 2020

I tried, but I just couldn't get over the fact that this cost me more than my Shopify subscription itself. It's easier to use than Pagefly but I didn't try Gem Pages, so i can't speak to how it compares there. It's less expensive than enterprise level apps like Unbounce and Instapages and it's the same price as LeadPages, but you'd be better off using another drag and drop website builder and making it a subdomain of your existing site in my opinion. Unless you're specifically trying to edit your product pages layout, in which case, maybe just pay for a premium theme one time vs getting a recurring subscription at this price tier. Good luck out there!

Hire Yourself Academy
United States
2 days using the app
Shogun Labs, Inc. replied September 3, 2020

Hey Angelyn,

I'm sorry to hear that you didn't have the best experience. We can certainly understand your concerns regarding the price. We know that now more than ever, business costs have to be a consideration and we can certainly appreciate the need to cut back on the price of business operations.

It sounds like you found Shogun relatively easy to use, it's really just the price that caused your experience to be less than stellar. In case you were not aware, the subscription cost is only necessary as long as you need to maintain your pages while using Shogun Page Builder. If you were to build up a few pages and you felt that you no longer needed to change them for an extended period of time, you could uninstall Shogun and those pages would remain. The only exception to this rule would be if you've added form boxes to your pages. We cannot continue to send form data per Shopify's GDPR guidelines.

We have reached out to you via email and are also willing to jump on a call if we an help at all :)

Thanks for your feedback and looking forward to hearing from you soon.

March 11, 2019

So far this is a really clunky ugly builder compared to PageFly AND more expensive. I tried to move away from PageFly due to the bugs, but this is painful to use.

Any planned UI upgrades?

Icon Days
United Kingdom
2 days using the app
Shogun Labs, Inc. replied March 18, 2019

Hey Ben- I think a member of our support team (Charles) reached out to you immediately after this to schedule a call to see where you feel we can improve. I'm not intimately familiar with PageFly, but we always like to hear feedback. Please do take us up on our offer to chat, and we can also help you with a free re-trial. I think once you explore our software a bit more you'll have a different perspective. Support@getshogun.com is always here to help. Thank you for your consideration. - Nick (Cofounder, Chief Product Officer)

March 22, 2019

Sucks for product page editing. You can't move existing elements like product description.

Might work for something else but its no good for product page editing.

Dazio Floral
United States
About 4 hours using the app
Shogun Labs, Inc. replied March 22, 2019

Hey there! We reached out and got in touch with Heather, but still trying to get in touch with you. You can actually make completely custom page layouts for product pages; when you're in the product page editing flow, choose the "Custom Layout" option instead of the "Existing Layout" option. The latter is restricted to your theme layout, the former allows you to put the product fields wherever you like. Reply to us at support@getshogun.com if you have any questions. Our team would be happy to walk you through it. - Nick (Cofounder, Shogun)

March 18, 2019

I tried to use this app, but it definitely disappointed me. Very bad drag and drop tool that i've used for a couple of hours without finishing a single element as i'd like...

SooSmooth
Denmark
About 2 hours using the app
Shogun Labs, Inc. replied March 18, 2019

Hello Viktor- Very sorry to hear that your experience was disappointing. We reached out immediately after this, and you refused to accept our help. If you change your mind, please feel free to reach back out to support@getshogun.com . We have a 24/7 support team based in USA, UK, India, Australia and Jamaica. Thank you. - Nick (Cofounder, Chief Product Officer)