Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

January 29, 2019

The app is relatively easy to use. The support is quick which is good, but it does appear to be robotic replies leading you to other video tutorials rather than looking at the actual problem and solution. There's still room for improvements. For one, headers and footers cannot be changed on shogun. If you build with one theme install, you will lose all shogun "pages" if you go with a different theme. Secondly, the tab functions could be better and more modern. Thirdly, using other apps shows to be a bit of a problem. Overall, it's satisfactory if you want some flexibility but lots of room for improvement. I think they are heading towards the right directions.

Herbal Theory RX
Canada
10 months using the app
Shogun Labs, Inc. replied March 18, 2019

Hi Syl! Appreciate the thorough feedback here. (1) Noted about support, and I will talk with the team about how we use articles in support response. We do our best, and I promise there is a big team of people here that care about you. We don't outsource our support. (2) Headers and footers. I totally wish we could control this, but it's outside of the of the page, so we leave that part to our awesome theme partners to handle. (3) You won't lose pages if you switch themes, but you might need to re-tweak some of your page content if the theme has much different styling rules. (4) Elements definitely need a design pass to make the defaults more modern. We now have a senior designer who will focus only on the editor, so expect lots of great changes. (5) More 3rd party app integrations coming! Which integrations did you want specifically? Thanks for the kind words. Reach out anytime support@getshogun or ask for me directly - Nick (Cofounder, Chief Product Officer)

Edited January 6, 2018

I'm all but taken away by not only the EXTREMELY VALUABLE tutorial information that Nick had shared, but also by the lengths that the support staff are willing to go to, in order to help their customers. After countless hours of research and review-reading that I've done for the past couple of months, as well as the disappointment that had nearly "rained on my parade" (due to the negative reviews given by some on a variety of sites affiliated with launching a retail store online), I'd almost turned away from my dream. Thanks to Nick and the rest of the support staff, I've turned that frown upside down. With every tutorial I watch and every confidence-building reply that I receive from these professionals, I find myself becoming more knowledgeable in a realm of the website building process and the blinders have finally been stitched on. With such talented individuals on the Shogun team, the only chance at outside failure is the inability or unwillingness to put one's defeated subconscious aside, grab that bull by the horns & force one's way down the right path. I now have the utmost respect for the staff at Shogun. PHENOMENAL EFFORT, SHOGUN!!!!!! CLASS ACT!!!! Oh..and P.S....I was in a bit of a bind today and saw that Shogun was closed until Monday. I have to admit that I was a bit disappointed, but not in Shogun. I knew that I still had a ton of products to view, review, determine whether or not I wanted them in my store, price checks and practically playing the part of a day trader just to assure that I'd be competitive in the roulette-world of eCommerce. I did, however, understand that everyone needs time off each week. Then, out of the blue, Nick replied to a message that I'd sent early this morning. When I finally saw that there was a response 2 hours prior to me seeing it, I replied to his message (thinking that a time lapse would occur before I heard back from him), but to my surprise, he read my message and responded right away. Thank you, Nick!!!!

Double J Junction Variety Retail Store
United States
10 days using the app
November 22, 2020

I needed more customization options than shopify allowed as a non-coder and they make it super easy and have the fastest support team I've ever dealt with!

Outer Range Brewing Co.
United States
10 days using the app
Shogun Labs, Inc. replied November 24, 2020

Thank you for your revew! Happy to hear that Shogun offered you the customisation options that you were looking for! Let us know if there is anything else that we can help you with!

Karl | Team Lead, Technical Support

December 1, 2017

Great product, great customer service!

Iyali
United States
10 days using the app
April 12, 2020

Can confirm this review: It's a pretty solid page builder. Lacking some functionality, especially around your ability to position elements, but nothing that can't be fixed in later updates. I wish that I could edit the category pages with greater precision.

My biggest problem is with the price. They keep raising it. $39 a month for a basic page builder is just greedy. If it were around $15 a month I'd give it 4 stars.

MĀLAMA
Germany
10 months using the app
March 1, 2018

So far so good; really helpful tool in creating attractive pages (About, FAQ) you'd think would be included in a $180 Shopify theme. Excellent, insanely fast customer service. Jill fixed a small issue I was having two minutes after I asked. Highly recommended!

Adelieoutfitters
United States
10 days using the app
February 17, 2021

When I had a problem using the app, I contacted them and they responded within an hour. After that, I was able to use it smoothly and it was very helpful!

HERALBONY
Japan
9 days using the app
Shogun Labs, Inc. replied February 18, 2021

Thank you for your review! Glad to hear that the team could help you!

Karl | Team Lead, Technical Support

November 20, 2017

Here's the thing. I'm cruising along buildin' ma' pages, loving the app, when about midnight on Saturday rolls around and I get this mysterious Shopify error message inside Shogun's page builder. The kind where I'm at a stand still and can't publish pages. I'm NOT a developer so I go through the usual amateur motions of flailing my way around google trying to figure out what could be happening as panic sets in. I try Shopify support and wait for an hour in a que (#78..). Very nice guy says he'll pass it on to the developer. I'm think: yeah, right (cynical, i know).

I give up, write an SOS email to Shogun support and figure I'll just sleep on it ...hoping against hope I won't be jolted awake by nightmares of catastrophic failure (i.e. cyber weekend is coming and i got no storefront). Oh, and I'm already writing off Sunday cuz no way I'm gonna hear back, right?

No sooner than I set my toothbrush down than I get a...get this...I get a PHONE CALL...from a strange number. I'm like, no, it can't be. I pick up. "Hey, it's Nick from Shogun - saw your email and figured you were working late, too..." whaaaaat?

A super-calm and professional Nick explains that they were working on a new feature and it was causing this error and they'd have it fixed by morning. BOOM.

Lights out. Slept like a baby.

Since then, I've needed support a few times and I gotta' say it feels good to know there's an open line to Shogun's team.

Moral of the story?

Not a developer? Need waaay better Shopify pages...AND sleep at night? Shogun.

:)
D

Gem Water
United States
9 days using the app
December 18, 2017

Shogun overall is great. They make creating pages very simple and easy. I have had a problem or two with the responsiveness, but even when I did the team was very quick to address and fix the issue. Great app.

Nutrasumma
United States
7 months using the app
November 6, 2018

helped me showcase my website in a unique manner with all the features they offer all under one roof. would recommend

Mommy In Charge
Canada
9 days using the app