Reviews (3,294)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its intuitive drag-and-drop interface that simplifies website creation and customization, even for those without technical skills. The app offers extensive features for designing personalized landing pages. Customer support is frequently commended for its efficiency, including personalized video tutorials and responsive live chat. The proactive resolution of app conflicts and the availability of educational resources like tutorials and webinars are also appreciated. Merchants value the exceptional interaction with the team, noting their patience, expertise, and commitment to customer satisfaction.
Refine
-
By rating
Beware of the rating, a lot of false positive reviews! By far the worst experience we've had with any App on shopify.
We spent a lot of money and time on creating our product pages with Shogun, and Shogun later completely removed ALL the pages from our website!
And the customer support has been of no help other than assuring me "they can't do anything and they're really sorry".
Hi there,
Thank you for your review - I'm sorry to hear about the negative experience that you have had with Shogun.
When a store uninstalls Shogun we receive a request from Shopify to remove data that we store about the store - this is a requirement from Shopify to comply with GDPR data processing laws. We notify stores when this process is started to let them know that this process has begun and that their data will be removed in 14 days.
We have since rolled back on some of the data that is removed during the redaction process as we are aware of the inconvenience that this caused our customers who uninstalled during the period of first implementation and revision of this process (27th October 2020).
https://getshogun.com/help/en/articles/3978903-what-happens-to-my-pages-if-i-uninstall-shogun-on-shopify
To restore these pages, you can reimport them into Shogun using the search bar at the top of your Shogun dashboard - provided they have not been deleted from Shopify manually.
Sorry for the inconvenience.
Let us know if you have any other questions.
Karl | Team Lead, Technical Support
I am relatively new to this app. So far so good! The only thing I don't like is that I have to login to the app in order for my chat status to show "online."
not so user friendly platform , doesnt have 24/7 customer support chat like shopify so i usually have to wait a while for the email to get back . appreciate the effort nonetheless
Best page builder i was able to find. The support is amazing.
We're using shogun to build new product page templates for our website.
Lindsey! Thank you so much for the kind review. Excited to see y'all at the event in NYC. - Nick (Cofounder, Shogun)
It's imperative that they ditch the 'Free Plan' option. It allows you to build pages without limit but it's useless because you can't actually do anything practical with them. As someone else mentioned it's like a game with no practical use. It's clearly a crude marketing ploy to lull you into doing so much set up work that when it's time to press go, there's nothing you can do. Lots of time wasted and the minimum cost is too restrictive for small businesses. Cheers lads.
-UPDATE-
25th July 2023.
HI again, Peter and Mattie. I see you haven't used our app in a while and I haven't heard back from you. I wanted to check here if everything is working fine and if it was possible to reply back to me via email.
Thanks!
-------------------------------------------------
-UPDATE-
22nd June 2023
Hi again, Peter and Mattie!
Thanks for writing back to me, Mattie. I appreciate the feedback you shared. It was good to communicate with you and we'll look forward to turning this negative experience into a positive one.
Myself and the support team is available to answer any questions you may have and we'll look forward to hearing back from you as you explore our app further.
-------------------------------------
-UPDATE-
19th June 2023
Hey, Peter, it looks like I spoke to the store owner, and we'd be happy to connect with the individual/user on the account who did use the app so that we can understand the concerns better and assist you further.
I have reached out via email and will appreciate it if you could reply back to me.
Thanks!
----------------------------------------
Hi, Peter! We appreciate the feedback.
I apologize if you feel the Free plan isn't practical or wasn't useful. I also appreciate you going through the other feedback. The free plan is a way to test the app and get a feel for the editor before you can decide to try and test more options and access more elements. The free does allow you to access pages and it comes with the ability to publish 1 page.
We also offer a further 10 days of the free trial on our paid plans. You can start the trial and explore the app and the elements further.
Having said that, I apologize for the inconvenience and I have reached out via email to understand the use case and answer the questions further.
Thanks and I'll be looking out for a reply via email
Sweetan | Client Services
Shogun Page Builder
I didn't realize that building landing pages could be this intuitive and easy. I have been using Zipify until now and Shogun is just more fluid and feature-rich. Wow.
I recently had a technical issue with the Shogun app, and I reached out to their support team for help. I have to say, I was really impressed by their quick response and willingness to go above and beyond to resolve my issue. The support agent I worked with was extremely knowledgeable and patient with me, and they even took the time to provide me with some helpful tips and tricks to make the most of the app's features. Overall, I am very pleased with the level of support I received from Shogun and would highly recommend their app to anyone looking for a powerful and user-friendly page builder, backed by an excellent support team.
Hi there, Frederik! Thank you so much for leaving us such a nice review.
We are very glad to hear that your experience with Shogun and the support team has been wonderful. We strive to ensure that we can help resolve the issue, answer the questions, or guide you in the direction as fast as we can. I'll be sure to share the feedback with the entire team. 😊
We also appreciate the honest recommendation when it comes to creating and designing great-looking pages for the store. Thank you so much.
Sweetan | Client Services
Shogun Page Builder
I had written a very positive review before but now I take one start back. The reason is the very poor ability of this app to create decent blog posts. Now that I've had experience with this app I can tell you that it works wonderfully for landing pages and product pages. But it is extremely poor at making a simple blog post page - the elements are not able to go full width so on a desktop/tablet screen everything appears very narrow. Author is not displayed well, social sharing buttons not displayed properly, lots of little issues. For something as simple as a blog post, I expected not to have these issues - now I'm wasting a lot of time on this and it's frustrating. The email support is very fast but so far unhelpful because the app is missing basic blog creation functionality.
Best builder out there and great support !
Sweetan was very helpful and showed me exactly what I needed to do to enable custom fonts to work within Shogun and explained how they view. Extremely helpful :)
Hi there, John! Thank you for taking the time and leaving us a review.
It was really great to communicate with you earlier and I am super happy to hear that I was able to help. 😊
We'll be happy to assist you again should you bump into any issues or have any further questions. Thank you so much for your love and support. 🫶
Sweetan | Client Services
Shogun Page Builder