Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, drag-and-drop interface that allows for easy creation of professional websites. They value the extensive customization options, including device-specific tailoring and multi-store syncing. Time-saving features like section creation, A/B testing, and SEO support are also praised. The customer service is noted for its quick, knowledgeable, and proactive approach. Many see it as a cost-effective solution, enabling updates without the need for a developer. It's recommended for optimizing stores and boosting conversions.

May 10, 2024

I have been using Shogun for years and it's a great platform to create great pages - even if you don't have a lot of website design experience. Their customer service is very quick and helpful. Nothing but good things to say about their platform...

Humps Optics
United States
Over 4 years using the app
February 20, 2024

James from Support was quick to remedy a situation where one of my pages had an error on a live page. Great customer service

J&K Cabinetry
United States
Over 5 years using the app
Shogun Labs, Inc. replied February 23, 2024

Hi there, Chris. Thank you for taking the time and leaving us a review.

I am happy to hear that James was able to help resolve an issue quickly. I will be sure to share the feedback with him and our entire support team.

We are here to assist you should you bump into any issues or have any further questions. Thanks for your support. :)

Sweetan | Client Services
Shogun

February 16, 2024

Great tool for a company that does not have developers. Especially great support when something goes wrong. Their rep Alex Harper saved a couple projects that were coming down to the wire and helped me make a deadline.

DERMA E
United States
Over 2 years using the app
Shogun Labs, Inc. replied February 23, 2024

Hi there, Mike. Thanks for leaving us this review.

We are super glad to hear that Shogun has been helpful for your requirements. We designed the app to ensure you can get started and create awesome pages and designs without coding knowledge, but can also utilize custom code.

I will be happy to share the kind words with Alex and we'll look forward to assisting you again. Thanks for your support. 😊

Sweetan | Client Services
Shogun

February 22, 2024

For someone like me, who knows what they want but knows almost no programming- it really is the BEST!

Little Giant Ladder Systems
United States
Almost 4 years using the app
Shogun Labs, Inc. replied February 28, 2024

Thanks for leaving us a review and sharing the feedback, James.

We designed Shogun to be easy-to-use without having to code and we are super glad to hear that you are having a great experience with Shogun.

We'll be here to assist you if you bump into any issues or have any further questions.

Thank you so much for your support. 😊

Sweetan | Client Services
Shogun

February 19, 2024

We have had an excellent experience using Shogun. The landing page builder is easy to use and allows for way more customizations. But, the best part of Shogun is the support. They are always super helpful and go out of their way to give resources and support. We have worked with Sweetan on their team and he has been amazing to work with. He clearly knows the product well and has offered us a variety of helpful solutions.

VAMPONS Wholesale
United States
5 months using the app
Shogun Labs, Inc. replied February 23, 2024

Hey there, Liv. We are excited to read your feedback. Thanks for taking the time and write this review.

It has always been great to communicate with you and I feel glad to be able to help. We strive to ensure you have nothing but exceptional experience with Shogun and our support. Thank you so much for sharing this honest feedback.

We appreciate your love and support. 😊

Sweetan | Client Services
Shogun

April 11, 2024

Great builder, I had some issues, but ultimately Leah from their success team help solved them.

Coldest
United States
About 1 year using the app
Shogun Labs, Inc. replied May 10, 2024

Hi there, Thank you so much for leaving us a review.

We are super glad to hear that you had a wonderful experience and that Leah was able to help resolve the issues.

Please let us know if there is anything else we can help with.

Sweetan | Client Services
Shogun

March 19, 2024

Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.

EVELO
United States
Almost 4 years using the app
Shogun Labs, Inc. replied March 21, 2024

Hi there!

Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.

Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.

Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.

I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.

James | Client Services
Shogun

February 12, 2024

Best page building app on Shopify, use on both of our websites + always recommend to friends to use this app for page building.

Findlay Hats
United States
About 4 years using the app
Shogun Labs, Inc. replied February 15, 2024

Hi there, Jimmy. Thanks for taking the time and leaving us a review.

We are excited to hear that your experience with Shogun has been such a positive one. Please let us know if there is anything we can help with in the future.

Thanks for your honest recommendation. :)

Sweetan | Client Services
Shogun

May 17, 2024

The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.

overall not great

Phytoplankton Supply Company
Canada
12 days using the app
Shogun Labs, Inc. replied May 22, 2024

Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.

I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.

I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.

However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.

Sweetan | Client Services
Shogun

February 22, 2024

Rhys was very helpful and replied super quick to all of my questions.

Noor Fares
United Kingdom
Over 2 years using the app
Shogun Labs, Inc. replied February 28, 2024

Hi there, Alice. Thanks for taking the time and leaving us a review. 💜

We are glad to hear that you had an amazing support experience with Rhys. I will be happy to share the feedback with him and the entire team.

Please let us know if there is anything else we can help you with in the future. We appreciate your support. 😊

Sweetan | Client Services
Shogun