Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, drag-and-drop interface that allows for easy creation of professional websites. They value the extensive customization options, including device-specific tailoring and multi-store syncing. Time-saving features like section creation, A/B testing, and SEO support are also praised. The customer service is noted for its quick, knowledgeable, and proactive approach. Many see it as a cost-effective solution, enabling updates without the need for a developer. It's recommended for optimizing stores and boosting conversions.

March 21, 2024

Unexpected HUGE charge

Trying this app is not advised… I was shocked to see that I was automatically charged almost $400 (with taxes) after trying this for a day. My $1 / month trial Shopify account just set me up to get taken advantage of. If I automatically was charged $39 like it shows is the price then I would understand but this is 10x that.
I only used for a few hours and didn’t find Shogun to be intuitive unfortunately.

My Store
Canada
About 1 month using the app
Shogun Labs, Inc. replied March 28, 2024

---Update - April 5, 2024---

Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?

Thanks.
---------------------------------------

Hi there, Thanks for sharing your feedback here.

I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.

However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.

I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.

If you reached out to our support team about this previously, could you reply back to us on that thread?

Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?

Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.

We'll look forward to hearing back from you soon.

Thanks for your understanding.

Sweetan | Client Services
Shogun

January 4, 2024

Shogun has been the best solution I've found to adding new pages to my site without having to find a developer every time (my original Shopify dev ghosted me after 5 years). Whenever I've run into issues (mainly where I couldn't figure out how to do something), their customer service team is very helpful and quick to respond.

Folia Collective
United States
Over 1 year using the app
Shogun Labs, Inc. replied January 5, 2024

Thank you so much for leaving us a review, Danae.

I am super glad to hear that Shogun has been the best solution for your requirements without having to work with a developer. Our team is always happy and available to assist should you bump into any issues or have any questions and I'll be sure to share the feedback with the entire team. 😊

Please let us know if there is anything else we can assist you with. Thanks for your continued support. 🌟

Sweetan | Client Services
Shogun - Page Builder + SEO

February 20, 2024

Justine was super helpful and got my question answered promptly !

saintbernard.com
United States
Over 4 years using the app
Shogun Labs, Inc. replied February 23, 2024

Hi, Gracie. Thank you so much for leaving us a review and sharing your experience.

I am happy to hear Justine was able to help and answer the questions. I will be sure to share the kind words with her.

Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊

Sweetan | Client Services
Shogun

February 6, 2024

Good! This app is easy to use when building pages. Rhys helped me very promptly. He is really good!! Nice app!

ANYCUBIC-US
Hong Kong SAR
Over 1 year using the app
Shogun Labs, Inc. replied February 15, 2024

Thanks for leaving us a review, Lily.

We are glad to hear that you are finding Shogun easy to use. Thanks for the feedback.

I will be happy to share the kind words with Rhys and the entire support team.

Sweetan | Client Services
Shogun

February 16, 2024

I highly recommend Shogun. Their app is extremely potent and easy to use, being able to create stunning pages! Their support is furthermore extremely polite and very quick in resolving matters. I can't praise this team and product enough. :)

INNUTRIA™
Denmark
About 1 month using the app
Shogun Labs, Inc. replied February 23, 2024

Thanks for leaving us a review, Samer. We greatly appreciate your feedback and are glad to hear that you find Shogun to be potent and easy to use.

Our support team is always here to assist you and we will look forward to serving you again.

Thanks for your honest recommendation. 😊

Sweetan | Client Services
Shogun

January 27, 2024

Shogun really is your secret weapon to optimising your store to maximise conversions.

Moreover, the support is exceptional, Sweetan spent a lot of time patiently talking me through a challenge and he even jumped on a call late evening of a weekend. Very much appreciated, thank you....

pawable
United Kingdom
About 2 years using the app
Shogun Labs, Inc. replied February 4, 2024

Hey there, Neil! Thank you for taking the time and leaving us a review.

It was great to communicate with you and I am glad to hear that I was able to help resolve the issue. We are always here to assist you should you bump into any other issues or have any further questions.

Thank you so much for all the love and support. 😊

Sweetan | Client Services
Shogun

January 26, 2024

Price increase from 39 to 99 USD? This is ridiculous. We just use it or rather used it for a couple of pages. We will now switch to an alternative.

PURISTO
Cyprus
8 months using the app
Shogun Labs, Inc. replied January 27, 2024

Hi there, Benjamin. Thanks for leaving us a review and sharing your feedback.

We have indeed changed our plans and pricing a bit. However, I feel there is some misunderstanding here.

Your account is still subscribed to our old/legacy plan and we are not forcing you to upgrade your plan. You can continue to be on the same old plan until you have the app installed. If you uninstall the app or upgrade, you will lose the legacy plan you have when it won't be possible to downgrade back to the old plan.

However, as I suggested, we are not forcing you to change the plan. You can continue to use it while the app is installed.

I tried to connect via phone but that went to voice mail. I have reached out via email and I would appreciate it if you could reply to me should you have any questions or doubts.

Sweetan | Client Services
Shogun

December 19, 2023

Leah saved my day. I published a new theme and suddenly all our product pages layout got screwed. Leah was proactive in coming up with options to fix and helped me figure out even if it take more time and I asked her lot of questions.
I can see that she wants to go find the right solution for me instead of just throwing in the first solution. Really appreciate her help today. This type of support is what is needed in other apps

Nerve Renew
United States
About 5 years using the app
Shogun Labs, Inc. replied December 21, 2023

Hi there, Raj. Thank you so much for leaving us this review.

I am super glad to hear that you had such a great experience with Leah and that she was able to help with the fix. She is indeed amazing and I am happy to share the kind words with her and our entire support team. 😊

We are always here to help and answer the questions and we'll look forward to assisting you again in the future.

Thanks for your love and support. ❤️

Sweetan | Client Services
Shogun A/B Testing & CRO

February 27, 2024

So throughout time Shopify has improved their landing page/theme configurator quite a bit to where add ons like this aren't necessarily needed anymore to build a terrific-looking ecommerce site. That said, Shogun is still, by far, the quickest and easiest way to drag-and-drop your way to a beautiful website. It appears that, with Shopify having a better theme editor, they are focusing more on allowing multivariate (A/B) testing for conversion rate optimization, SEO, etc.

If they had a 'lite' version that was $20 a month for those of us who like to do a quick-and-dirty change, that'd be well worth it. But the reason for the 3-stars is simply one problem: value. For small businesses who need to tightly control their costs there has to be a lot of value for almost $70/month. By the time one were to spend $2k/month for Shopify Plus, there are a better range of alternatives (like optimizely) for landing page optimization, so I'm not sure that the product fits on the upper end of the price scale.

I'm uninstalling it for now and will keep an eye out for the Dev to have the stripped down page building function as a standalone and I'd be re-subscribing if it's affordable. But as-is, it's not.

Braatzcraft
United States
7 days using the app
Shogun Labs, Inc. replied February 28, 2024

Hi there, Jason. Thanks for taking the time to test Shogun and also leaving this feedback. We greatly appreciate this as we value your feedback.

We are glad to hear that you recognize Shogun to be the quickest and easiest way to drag and drop your way to create beautiful designs. Thanks.

We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

While the entry plan pricing has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. The page limit has also been increased on our entry plan to 35 pages and we have removed page limits for any plan higher than the new Build plan.

We have removed the user seat limits which means there are unlimited seats and there are unlimited theme sections as well on all the plans to offer more value.

As I suggested, we sincerely appreciate your feedback and understand your perspective. I am also happy to share the same with the team.

Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution as we've expanded our focus beyond that to provide a suite of tools. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.

We'll be happy to work on your feedback and we'll look forward to serving you again in the future. Thanks for trying Shogun.

Sweetan | Client Services
Shogun

January 26, 2024

Exceptional support. Proactive and focused on problem-solving, the staff members contribute significantly. The app is deeply integrated and fully functional, consistently driven to update its functionality. It's not cheap, but the value you receive in return is substantial. In my opinion, it's the best tool you can get!

Acqua Alpes
Austria
3 months using the app
Shogun Labs, Inc. replied February 4, 2024

Hi there, Daniel. Thanks for sharing your feedback in the form of this wonderful review.

We are super glad to hear that your experience with Shogun and our support team has been wonderful and that you are finding the app functional with respect to your requirements.

Please let us know if there is anything else we can assist you with. We appreciate your support.

Sweetan | Client Services
Shogun