Reviews (187)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

July 23, 2018

Imagine Abandonment Cart Emails on Steroids with a touch of Class and some personal service that will make your customers come back for more and more. That's Scout For You. Can't run a Shopify Store without it. Did I mention the support is insane good?

Bewell South Africa
South Africa
7 months using the app
May 15, 2018

Love this app. The 1-on-1 personalized checkout recovery works so well in combination with the auto-email. Recovering lots more sales from this. Thanks.

Ideal Meals Custom
United States
7 months using the app
May 4, 2018

Such an underrated app. Not sure why more people don't call their customers. I learned there are many reasons why my visitors abandon, but I only learned this when I started talking to them. I also really like the chat interface, and how easy it is to access my full abandoned and purchases customers lists so I can reach out one on on.

Toothtwigs
Canada
6 months using the app
February 3, 2019

Excellent App. Great interaction. perfect for any shopify store especially for new starters. Great customer service if you are stuck with any issues. I would strongly recommend this app for everyone. 10/10!!!!!!

BHAVATO
United Kingdom
6 months using the app
May 22, 2018

Scout helps us recover lost revenue from the store and stay in contact with customers and potential customers who interested in buying our product. The app is great for cart recovery, increased sales, and great customer support and easy to use.

Scout helps me manage my abandoned checkouts by establishing relationships through email and SMS text messages. Sometimes all it takes is an email to reach the customer and aid them with the purchase. Scout reminds me when I need to do something and enables me to do it right away. It helps me execute.

CEO of Van & Stuyvesant

Van Stuyvesant
United States
6 months using the app
March 26, 2018

We’ve been using scout and its helped us alot in speeding up the abandoned cart recovery. We just discovered their direct whatsapp feature and its simply amazing. To top it all , its completely free and the people behind the app are really supportive and take suggestions very positively. So how the app opertaes is that ever hour it fetches data feom the shopify store and sends you a personal message to your facebook messenger alerting you about the abandoned cart, and lets you call or message or whatsapp the potential customer instantaneuosly. Since we do alot of international business often Our customers have certain questions they wish to ask before they purchase the product. and since we get to call them and help solve their doubts in real time , it sure helps a great deal.

Pashtush Store
India
6 months using the app
September 17, 2018

Scout helps me stay in contact with my customers as well as Notifying me on my abandon carts at checkout on my site. All in all 5 stars and highly recommended.

j3Good Products
United States
6 months using the app
June 12, 2018

Brilliant app, been using it daily for months now. I love the alerts. It's helping me stay on top of important events with my customers. Can't live without it now!

Myblankii
Canada
6 months using the app
July 6, 2021

One of my favorite apps. Every shopify owner should have this app! Great A+ customer service. Thanks for the help.

Zanzibar Seamoss & More
United States
5 months using the app
June 11, 2017

Works great! It does exactly what it says that it will do!

Goodman Electronics Online
United States
5 months using the app