Shop , 2,474 reviews

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for aggregating product listings from various stores and offering real-time order tracking and personalized recommendations. They praise its user-friendly interface, seamless integration, and ability to increase website traffic, engagement, and sales. The analytics dashboard and reporting capabilities provide valuable customer insights. The secure payment options, transparency, and direct communication system foster trust. Additional features like mobile optimization, installment pay option, and AI enhancements are also highly valued.

April 25, 2024

It seems straightforward, simple, and pretty! It would be nice to have more control over the layout, but maybe its simplicity is what's so good about it. More information of analytics would be helpful, too.

Burton's Gems and Opals
United States
Over 2 years using the app
May 2, 2024

The platform is very reliable. It took some time to understand parts of the UI but that's prob the same with all new products. The Help docs are very useful.

Klariti Template Shop
Ireland
About 1 year using the app
February 6, 2024

So far shop is one of the apps that has increased my sales. The fact that I have the ability to showcase my items somewhere else other than the typical social media platforms I no longer use is legit amazing! I Would love the opportunity to advertise on it in the future. Thank you Shopify!

Victoria's Chest
United States
About 2 years using the app
February 27, 2024

Have received sales from the app. A lot of potential customers are looking for finance options, unfortunately not available to Canadians:(

Street Rides
Canada
About 1 year using the app
April 8, 2024

Would be five but have noticed a few issues. One is that a collection that is active is not able to be added to my SHOP store. Second, when helping a customer through with their Shop Payments process I have noticed that the prior customer's email and some account information is present in the order for the new customer not sure if this is only on my end or on the new customer's end as well.

Monarch Elegance
United States
19 days using the app
March 26, 2024

Starting business and getting a small amount of sales from this channel.

Unique Clothing-N-More
United States
5 months using the app
March 3, 2024

I like the simplicity of the site and how things are clear and easy to use, I do wish there were more apps for services and not every app be a fee, can become expensive monthly

Fantasy Graphics Creations
Canada
18 days using the app
March 19, 2024

I can’t reach customer service either by chat or phone, can you please email me at patriciageltman@yahoo.com regarding my account plan, I have a Shopify plan but I cannot create collections? Why? Please help me adjust my account.

Kabuko Store
United States
13 days using the app
Shopify replied March 22, 2024

Hi, there!

Thanks for reaching out.

We're sorry to hear you're having trouble reaching out to our support team.

You also mentioned that you're experiencing issues with creating collections. If you haven't had a chance to already, I recommend reviewing our Collections resource (https://shopify.link/VeKR) for steps on how to create collections.

Once you've created your Collections and ensured the Products in your Collections are set to 'Active,' you'll want to add links to your Collections in the Navigation section of your online store: https://shopify.link/NvW6.

If you're still having trouble, I'll share the steps below, so you're able to connect with our support team.

- Head to the Shopify Help Center: https://shopify.link/vRnL.
- On the right-hand side, type your question to the Help Center Assistant.
- Click the option 'I still need help.'
- From there you should see additional options to connect with a Support Advisor.

I hope this helps! -Victoria, Shopify Support.

April 3, 2024

I would recommend this app to anyone looking to open a small business. I had a difficult time understanding the site at first, but caught on pretty quickly.

An Ordinary Day
United States
7 days using the app
February 5, 2024

It's great, except some product that I delete on the Shopify store are still showing in shop

Palo Santo Bondi
Australia
11 months using the app
Shopify replied February 8, 2024

Thank you for taking the time to leave a review! You can actually control where your products appear by managing their availability within your active sales channels. You can exclude a product from a particular sales channel such as Shop by following these instructions: https://shopify.link/0xPr. If you continue to experience issues, feel free to contact our support team directly, and we would be happy to take a look: https://shopify.link/WJna. -Rick, Shopify Support