Reviews (4,570)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this messaging app as very easy to use, even for non‑technical users, with automations that save time on welcome, abandoned cart, and newsletter emails. They praise modern, customizable templates that match their brand and report strong results in opens, conversions, and recovered sales. Deep Shopify integration, clear reporting, solid deliverability, generous free email limits, and helpful support make it a highly recommended choice, especially for small and growing businesses.

September 25, 2026

Really easy to use and I love that everything is integrated with my Shopify store. Creating emails, adding products and sending campaigns is quick and straightforward. It saves me having to use a separate email platform and does everything I need.

La Paper Passion
Australia
About 4 years using the app
September 16, 2026

on the messaging home page, at the top it says how many messages it has sent, but in the detail page below it only gives open rate and click rate, I would love for that detail page to also include how many emails sent,

Tatum Soho
United States
7 months using the app
September 15, 2026

We get a lot of business from our newsletter that goes out weekly.

MillerButler
United States
About 3 years using the app
September 11, 2026

The default template configuration does not allow for html coding or liquid changes. This is an oversight.

Leviev
United States
About 4 years using the app
September 9, 2026

We are updating and optimizing our store. Sidekick has been very useful heping with Liquid Coding, generated images & text editing.

Vincent Farms Natural Foods
United States
Over 3 years using the app
September 9, 2026

Overall good experience! I wish there was a way to have a unified header and footer template to expedite emails. Also, I wish the editor was like the Pages editor, more free flowing, where I could have my text then insert variables like FirstName, Product, CartItem, discounts, etc...

HAYTIVIBE.COM
United States
Over 2 years using the app
September 10, 2026

I have been generally happy with the Messaging App. It is relatively simple to use; not at all expensive and effective at getting my emails out to my customer/subscriber base.
Some of the technical stuff - photo/video type; page layout etc is a bit beyond my skills. Tutorials or webinars would probably be helpful, but there are some work arounds that I have found that help.

Herd Wear Distribution center
United States
Over 3 years using the app
September 10, 2026

Makes it much easier to keep contact with your customers.

I use it for product drops and sale announcements - but I've just learned to incorporate BLOGS, so I'll partner those blogs with Messaging to announce their publishing.

Thanks for a really good app.

duna (Nori Shore Originals)

Nori Shore Originals
United States
8 months using the app
September 4, 2026

Mediocre, basic analytics don't work and is not well integrated with Shopify.
What's the point of having a fully integrated app that cannot pull any stats from what you are sending out? Seems like a Shopify thing.
Also falls advertiesment on the description, the track results part doesn't work nor register properly.

Zigarrenschweiz Online Zigarren Boutique
Switzerland
Almost 4 years using the app
August 30, 2026

I’ve found Shopify Messaging really easy to use, especially for setting up automated emails without needing anything too technical. The templates are clean, the editor is straightforward, and I like being able to manage welcome emails, abandoned cart messages and customer follow-ups all in one place.

It’s saved me a lot of time as a small business owner, and the emails look professional without needing hours of design work. I’m still building out some of my automations, but so far it’s been reliable and simple to work with. Definitely a useful app if you want to stay in touch with customers and create a better experience after they visit or purchase from your store.

The Lavender Sleep Co.
Australia
About 1 year using the app