Reviews (263)

Overall rating
2.3
Counts per rating level
  • 21% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 62% of ratings are 1 stars
Edited June 6, 2024

new migration built in to order printer app worked easily and flawlessl.
great job!

Pro Time Lawn Seed
United States
22 days using the app
May 31, 2024

After update the new version, my template could not be shown all details.

Charlotte Ng Studio
Hong Kong SAR
17 days using the app
Shopify replied June 3, 2024

Hello there. We appreciate you for sharing your concern. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support

June 3, 2024

Ever heard the saying "If it ain't broke, don't fix it"? This applies perfectly to what Shopify did with the order printer app. We finally had it all customized exactly how we liked it, and then they are now forcing us to "upgrade" to a literally inferior product. My main gripe is that the new order printer STILL doesn't import variant selections from orders that are imported in from outside of Shopify (I.E. Etsy Orders, Ebay Orders, Etc).

PLEASE just let us keep using Legacy Order Printer until you get your poop together with the new app.

Air Plant Hub
United States
About 7 hours using the app
Shopify replied June 10, 2024

Hey, there! We appreciate your feedback. We'll pass this on to our development team so they can consider it for future updates. -Summer, Shopify Support

June 11, 2024

Works fine for me and Shopify remembers what options I chose.

It's all good.

Mr Mudguard
Australia
23 days using the app
May 18, 2024

I have custom invoice template design but this Order Printer app doesn't let me use it. Shopify will stop running the old Shopify Order Printer app soon which allows me to use the custom invoice template, and they are asking me to switch to this one. I don't want to switch to the worse ver.
Please don't make things worse.

auauhawaii
Japan
2 days using the app
Shopify replied May 29, 2024

Thank you for your feedback. We have a guide to help you migrate your template here: https://shopify.link/18NL. The new app is intended to offer better performance, so while it may take some time to migrate and customize your template, we hope it will be a better experience for you in the long run. If you need any help, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support

July 12, 2024

Hi, we have imported our customised templates successfully.
Is it possible to modify the order in which they appear on the list at the right of the screen ?
As we have several customised templates we would like to define which has to appear on top of the list, which one at the second place, and so on.
Thank you very much!

VIADEIMILLE · SICILIA
France
18 minutes using the app
Edited May 29, 2024

Ok but not as good as old app. How can we modify templates? The writing is too small and much less easy to read.

To makle order number bigger (essential) add this line of code to replace line 6 - if too large change x-large to large

Order {{ order.order_name }}

Lamazi Fabrics
United Kingdom
13 days using the app
Shopify replied May 28, 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. Modifying templates can be completed from within the app directly. There should be a 'Manage Templates' option that you can select to make any necessary adjustments. To learn more about this, you can check out our Editing Templates Guide: https://shopify.link/KBgW. If however. you're having some troubles with this, please feel free to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support

May 21, 2024

Why did you make it so hard to import existing templates?
The Original Order Printer wasn't broken - why fix it? Ok, so fix it, but make it easy for your customers to use it by auto importing our existing templates. This is a nightmare.

Boxi Australia
Australia
5 days using the app
Shopify replied May 31, 2024

Hello!

Thank you for reaching out and sharing your questions/concerns regarding the app.

To migrate your templates, you need to copy your template's code from the legacy app, and then paste the code into the new app. However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code. For more information, check out our Help Center resource documentation: https://shopify.link/18NL.

If you're having trouble on your end, our authenticated Support may be able to take a more detailed look. To get in touch with our team, please reach out via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.

September 2, 2024

Ich kann bei der APP keine Packliste drucken und keine Fotos hinterlegen.

Orchideen Klusmann
Germany
About 2 months using the app
May 23, 2024

Bad move. Needs lots of time to set new tamplate, specially if you don't have skills to do it. If somebody is happy with new order printer app - just support two apps. I don't like at all the new invoice look.

Alternative Shop Online
United States
2 days using the app
Shopify replied June 1, 2024

Hi, there!

Thank you for taking the time to share your valuable feedback.

Your input is essential in helping us improve our products and services. Rest assured, that we will pass this information on to our dedicated product development team for review. -Victoria, Shopify Support.