Reviews (81)

Overall rating
4.3
Counts per rating level
  • 77% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its effective fraud protection and chargeback management, boosting order approval rates and reducing financial risks. They praise its automated order verification and the order guarantee feature that offers financial backing, enhancing security. The support team is noted for being responsive and helpful, facilitating smooth integration and onboarding. Merchants report improved revenue and reduced fraud-related stress.

December 1, 2025

Working with Signifyd has been an absolute dream. Their team is consistently cooperative, responsive, and incredibly easy to partner with. Every challenge we've faced (from fraudulent orders to chargebacks and everything in between) has been handled with complete ease on their end.

What used to feel like a taxing, stressful process has become simple and manageable thanks to their support. Their communication is clear, fast, and genuinely enjoyable, which is rare in this space. I actually look forward to conversations with their team because I know things will get resolved quickly and thoughtfully.

Signifyd has been one of the smoothest vendor relationships we’ve ever had.

KORRES
United States
Over 5 years using the app
Signifyd replied December 16, 2025

Knowing that our communication and support have made your life easier is fantastic. We truly value the partnership. Thank you for the kind words!

December 15, 2025

Exceptional service and wonderfully responsive customer support team. A predictable insurance mechanism has allowed us to supercharge our growth without the burden of dealing with fraudulent orders. The Signifyd Shopify app has made integration painless. A++

Valhalla Pure Outfitters
Canada
Almost 2 years using the app
Signifyd replied December 16, 2025

We're proud to be part of your growth story! Thank you for sharing your experience.

November 18, 2025

Partnering with Signifyd has given us incredible peace of mind and allowed us to focus on what matters most... growing our business. We realized how much time it was taking us trying to monitor and prevent fraud, and when we found out about Signifyd it was a no-brainer. Setup was pretty thorough and after that it's quite seamless. Now we don't have to stress when we get a huge order or something looks fishy, because we know Signifyd has our back with a full guarantee. We really like the fact that they put their own money at risk if they don't perform, which means that they truly stand behind their service. We would definitely recommend Signifyd to other DTC brands that just want to focus on growth without the frustrations of fraud and chargebacks.

LUXOME
United States
About 2 years using the app
Signifyd replied November 20, 2025

We're thrilled that partnering with Signifyd has given you the peace of mind to truly focus on growth. Thank you for the wonderful feedback!

October 21, 2025

We’ve been using Signifyd for about four years, and it’s been a game-changer. The platform provides reliable, intelligent fraud protection, and their support team is always quick and helpful. Since using Signifyd, we’ve seen higher approval rates and fewer chargebacks. Highly recommend it to any Shopify merchant!

Rainbow Shops
United States
Almost 5 years using the app
Signifyd replied October 31, 2025

Thank you for the incredible feedback! We're thrilled to hear Signifyd has been a game-changer for your business over the last four years. We appreciate your partnership!

November 20, 2025

We’ve been using Signifyd for years, and it’s been a fantastic partner for our business. The platform has been incredibly effective helping us manage fraud. Their team is knowledgeable, responsive, and genuinely invested in helping us succeed. Having that kind of support and reliability makes a huge difference. Highly recommend it.

Turtle Beach USA
United States
Over 1 year using the app
Signifyd replied December 16, 2025

Thank you so much for recommending us! It’s been a privilege to partner with your team over the years.

November 5, 2025

Signifyd has been an excellent partner for our business. Since implementing their solution, we’ve seen a 5% increase in approved transactions, resulting in a significant revenue lift. Their comprehensive chargeback management has completely removed that burden from our small team, allowing us to focus on other priorities. The onboarding and integration process was seamless, thanks to their knowledgeable and responsive team. Overall, Signifyd has proven to be a valuable and trusted partner.

Life Is Good
United States
11 months using the app
Signifyd replied November 20, 2025

Thank you for your review! We're proud to be the partner that helps your team thrive.

December 10, 2025

We’ve been using Signifyd for a few years now, and it has been a great experience. Their team is incredibly responsive, quick to assist, and always helpful.

S&B
United States
Over 2 years using the app
Signifyd replied December 16, 2025

Thank you for sharing your experience. We're grateful to partner with you!

November 9, 2025

Best fraud prevention software and amazing client support.

Sneaker Politics
United States
Almost 3 years using the app
Signifyd replied November 20, 2025

We're so glad that you're happy with Signifyd and our support. Thank you for your partnership!

June 9, 2025

Signifyd has improved our ability to manage risk by providing fraud protection and chargeback prevention, giving the business greater confidence in every transaction. For our customer service team, the automation of order verification has streamlined workflows, reduced manual effort, and allowed us to focus on delivering faster, higher-quality support. The Signifyd team are also very responsive.

RB Sellars
Australia
Almost 4 years using the app
Signifyd replied July 2, 2025

We appreciate your wonderful feedback! It's fantastic to know that Signifyd is providing your business with greater confidence.

Edited August 27, 2025

Each reimbursement claim is a pain. By default they will deny all claims and then you have to contact to try to get an answer. Their support materials are mostly useless.

Fendrihan
United States
About 10 years using the app