We really appreciate the additional protection against chargebacks and the enhanced fraud detection. Their customer service is very helpful when we've needed to make changes to their account and had questions about the process
This is an amazing app I use it on this store as well as 5 other branded stores. It is seamless and will block out 99.9% of fraud cases. On the .01% that you get a fraud chargeback Signifyd will refund you your loss. Highly recommended.
Fraudulent company. They don't deliver on their promise. They say Gurantee Badge is covered. When you submit the claim they deny it with some bogus code reason. Stay away.
Signifyd has greatly improved our processing time on web orders by providing fraud protection. Less headaches figuring out what is legitimate and what is not. Fast processing of refunds as well.
Rad Power Bikes
The Signifyd team is very personable and easy to contact if you need to make any updates to the way they interact with your store. They strive to set up quarterly meetings to know what is coming with your business so they can prepare to support you adequately. I've been thoroughly impressed by all of the interactions I have had with their customer care team.
We use this app to ensure we do not have any further issues with fraud. They have been very helpful with any questions or concerns we have and they are very informative with any software issues.
We paid Signifyd thousands of dollars over two years and every time we had a case of fraud that they supposedly guaranteed, they turned us down and refused to reimburse us. Basically we paid them a fortune and still had just as much fraud so we lost even more money. Read the fine print very carefully because they have so many loopholes in what they actually cover they will never reimburse your chargebacks.
We have to update the review, and they did contact us in the end trying to make things right. While not perfect, their app is rather accurate in detecting fraud.
I will update my review as they did reach to use to make things right, in the end. Things were clarified. It helps to really pay attention to their rules and requirements if you want to be reimbursed.
We only use them because they are the best option in this space. They have lots of reasons why they don't pay you which we can understand. However, they have "forgot" to pay us two times already but they are very quick to take their fees out every month. We pay thousands a month in service fees but they "forget" to pay us for $80 reimbursements... But I guess that's how all insurance companies work and make money... They take your money for insurance but they "forget" to pay out on claims. *Update*
If you have any customer service issues regarding payment, they send a generic email and don't bother to answer their phone calls. They will service your issue and then ask you to update your review but then 3 months, down the road, they "forget" to pay you again. This is ridiculous. You literally have to hound them to get paid.