Signifyd has greatly improved our processing time on web orders by providing fraud protection. Less headaches figuring out what is legitimate and what is not. Fast processing of refunds as well.
Rad Power Bikes
The Signifyd team is very personable and easy to contact if you need to make any updates to the way they interact with your store. They strive to set up quarterly meetings to know what is coming with your business so they can prepare to support you adequately. I've been thoroughly impressed by all of the interactions I have had with their customer care team.
We use this app to ensure we do not have any further issues with fraud. They have been very helpful with any questions or concerns we have and they are very informative with any software issues.
We paid Signifyd thousands of dollars over two years and every time we had a case of fraud that they supposedly guaranteed, they turned us down and refused to reimburse us. Basically we paid them a fortune and still had just as much fraud so we lost even more money. Read the fine print very carefully because they have so many loopholes in what they actually cover they will never reimburse your chargebacks.
We have to update the review, and they did contact us in the end trying to make things right. While not perfect, their app is rather accurate in detecting fraud.
I will update my review as they did reach to use to make things right, in the end. Things were clarified. It helps to really pay attention to their rules and requirements if you want to be reimbursed.
Good customer service and its a good service to use if you run a business. Allows you to focus on selling while they let you know what's fraud and what's legit.
We have been using Signifyd for approximately 3~ years, it does exactly what it describes - provides full fraud analysis, guarantees safe transactions and rejects fraudulent ones.
Initially our chargeback rate was a little high while the network was growing and learning - and in every instance we were promptly provided full reimbursement for all guaranteed orders through Signifyd.
The system has gotten so good now that we receive next to no chargebacks anymore, not to mention the countless hours we've not had to spend manually reviewing every order, and of course money that we would have lost from fraudulent orders.
Signifyd has been helpful to detect and prevent fraudulent orders, especially for our international base.
Signifyd helps our business on a daily basis and proves itself absolutely invaluable! totally recommended. Prevented 90%+ of fraudulent orders within our business