Reviews (160)

Overall rating
4.3
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust fraud detection and chargeback protection. They appreciate its accuracy in flagging fraudulent orders and its guarantee feature that reimburses for chargebacks. The user-friendly interface provides detailed sales and customer data. The customer service is responsive and the pricing is deemed fair for the value provided. The app integrates well with Shopify and is suitable for all business sizes. Its automatic transaction approval or decline based on fraud detection saves merchants time.

June 6, 2024

Really great service. The support team is quick to respond to any inquiry.
The platform itself is relatively easy to set up and has significantly helped to prevent fraud on out site. In addition, we use Signifyd to fight chargebacks which has freed up our time. Their order guarantee is an added plus. Highly recommend.

pdpgaming
United States
7 days using the app
April 1, 2024

Interface is relatively simple to use. Unfortunately when you need them don't expect them to be there for you. We've been a customer of Signifyd since the app was new and have never filed for a chargeback claim reimbursement. We've used the guarantee for only orders that were concerning to us ('pay as you go' plan), but even those that were guaranteed never went to a claim so our account has been pure profit for them.
We just found out that they decided to stop supporting the plan that we have been on and closed our account. They didn't send any notification that the account was going to be closed nor that it was closed, and no way to get it back without a $500 monthly minimum spend. Apparently small businesses aren't worth their time.

Cubic Zirconia CZ
United States
Almost 8 years using the app
July 25, 2023

they take care of you instantly had the app for 6 years now! recommended! if you have any issues they will respond on a timely manner.

HOLLYWOODHUNNA
United States
About 6 years using the app
December 18, 2023

Simply the best in class for chargeback protection and support.

SoccerPost.com
United States
Over 1 year using the app
August 20, 2013

Revenue new markets

Signifyd was instrumental in our ability to launch in new markets given their ability to ensure we processed only clean transactions. Fraudulent international transactions was a major concern for us given the decreased searchable customer data compared to our domestic home base. Signifyd’s impressive database was able to find rich data sources on even the most remote of customers, giving us peace of mind knowing we were not about to ship to international identity thieves. KhalsaKirpans.com

Khalsa Kirpans
United States
Over 7 years using the app
August 20, 2013

Chargebacks, less chargebacks

We sell jewelry at thekhalsaraj.com, and chargebacks can severely hit our bottom line. With Signifyd’s service they provide an analysis for all of the data they provide, explaining why you should or should not accept a transaction. With alerts notifying me such as an email that has previously been tied to a chargeback or making our team aware that a credit card was issued out of country, our ability to monitor our transactions with data you simply cannot find anywhere has become razor-sharp!

TheKhalsaRaj.com

The Khalsa Raj Collection
United States
Over 7 years using the app
February 18, 2014

We have work with credit card processors prior. However, with the guarantees and superior service. We would recommend this company, very highly. Thank you and thank you Mark. Keep up the great service.

Pacific Bay Watch
United States
Over 6 years using the app
September 21, 2013

They have been great to work with and have went above and beyond to help us start our small business from the ground up. Quick responses to issues, questions and concerns. Customer Service in general with most companies stink, but Signifyd is setting a different standard. Glad we found them! www.minijoops.com

MiniJoops
United States
Almost 6 years using the app
February 23, 2014

Signified was extremely easy to install and has been great to use! It has been great in identifying suspect orders and has helped our shop to fulfill orders without the worry of chargebacks. Mark was an awesome help, thanks mate!!

GOOD AS GOLD | Online Clothing Store | Mens & Womens Fashion | Streetwear | NZ
New Zealand
About 5 years using the app
September 25, 2014

Our store had recently been hit with a slew of charge backs, so we began to look into a good fraud prevention tool.
Signifyd turned out to have the best ROI when it came to features and services offered.
We required a somewhat custom solution to allow our store to fulfill automatically based on the fraud score and Signifyd didn't miss a step in helping us implement.

Fantastic product which paid for itself in the first 4 days of use.

Tagg Pet GPS
United States
About 5 years using the app