Signifyd‑Chargeback Protection , 159 reviews

BEWARE! We are a very high volume retail store + Shopify Plus Merchant, and work with quite a few applications, even during early beta stages. We have been a long time user of Signifyd, basically using their rating system to make final decisions on orders that were borderline cases. Recently we decided to try their guarantee option on some higher valued orders. Unfortunately we received a chargeback for one case that was approved + guaranteed.

We followed all the guidelines and opened a reimbursement case, and this is where their true colors show.

1. 6 days after filing our case, we never received a response from their team. We sent 2 followup emails with no responses as well.

2. On the 9th day we checked the case again, and they labeled the case is ineligible because it has been past 30 days since they asked for more information. How does that make sense? We only opened the case 9 days ago.

Now If you are going to use their system to just to just review information, the platform works fine, but if want to use their chargeback guarantee option, we highly recommend to stay away. This application is definitely too good to be true.

If you worry or have trouble with fraud, use Signifyd. Their information is more detailed and culled from a far larger data set than other tools (including the built-in tool on Shopify). We ship our products globally so protecting ourselves from fraud is critical.

I have yet to leave an app review since I started my store in November 2014, but my experience has been so great so far that I feel this app deserves our recognition. We do not have enough fraud orders to use a monthly paid service, but the ability to submit orders as needed for review has been tremendously reassuring thus far.

The customer service is extremely helpful as well. I definitely recommend to any businesses that wants an affordable way to confirm the legitimacy of its orders!

Not sure what to rate this app yet as we haven't receive any orders yet. 5 stars for now.

P.S. Their customer support is a bit slow when we asked them for the free plan.

Signifyd has been great for us. They manage all our chargebacks, which frees up our time to focus on what we do best. Overall has been a great for us.

I have been using Signifyd for 4 years, they are good too much if you don't get chargebacks but if you start getting chargebacks from customers and they have to pay you then you will see the other face :( have a claim that was APPROVED on their terms on October 7 and now it is 12 days since it was approved and they did not reimburse me for the claim that they approved it for reimbursement.Wha is the point of paying them if you can't get protected when you need it?

This app is a must have for any ecommerce website. They are the most sophisticated fraud detection service provider out there. Beyond their easy to use platform, they have superb customer service, very prompt. If there was a sixth star to give in the reviews option, they would deserve. Customer for Life!

Do you ship 50+ orders a week on you Shopify store? Are you annoyed with constantly having to back check customers ordering from your website? These guys are for you. Within days we upped our revenue by:

A) not having to contact the customer.
B) not having to spend time with orders that were possibly fraudulent.
C) not having to refund customers we would have otherwize without Signifyd

Crazy easy to set up and mega convenient for medium to large volume shipping. Customer service they provide is on point too!

Cheers Signifyd you guys rock :)

We can tell that Signifyd uses quality intelligence both through its tech and its employees. With a fast growing business like ours, it is important that Signifyd keeps up with our growth and has done so thus far. Always needing the best pricing and service, which we hope can continue to be an open dialog with them and their team as time goes on.

It has been such a pleasure to work with the Signifyd Team. We have used their App for a month now and they have been nothing but supportive. Their customer care is exceptional. They are always available for questions and the people will always work with you to provide the best service possible. If you are looking for the best App to protect your online store from fraudulent purchases, this one is it!