Reviews (163)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective fraud prevention and chargeback protection, noting it reduces the need for manual order verification, especially for high-value items or large volumes. The app's guarantee provides financial security, with many reporting significant savings from avoiding fraudulent transactions. Features like detailed fraud analysis and transaction scoring are crucial for quick decision-making, and its seamless Shopify integration and user-friendly interface are also praised. Performance-wise, it excels in detecting and preventing fraud, and the responsive customer support is well-regarded for handling inquiries and chargebacks efficiently, ensuring timely reimbursements and safeguarding merchant revenues.

Edited June 10, 2018

This app installed very easily and required very little configuration from me. It gives us the security we need to confidently ship our orders.

https://www.Kinkytoy.store
https://www.kinkytoy.shop

Yourturnkeystore 243
Canada
Over 1 year using the app
Edited October 22, 2018

Great customer support. Great app against chargebacks due to fraud or unauthorized charges.
Regards
Jan

Dropnos
United States
Over 1 year using the app
April 26, 2018

We haven't had any chargebacks for fraud, yet, but this app has given total peace of mind. I decided to install the app after two orders came in in one day for higher ticket items both flagged medium risk by Shopify. I was spooked to fulfill the orders, even though they looked fine to me. Signifyd takes all that away. Even when Shopify gives us the orange triangle, we have Signifyd to double check. It's great, and affordable for a new merchant like us.

One thing I really love about it is you can set Shopify to only authorize transactions, and set Signifyd to capture the transaction if it passes screening. I love seeing "Signifyd captured the payment" on every order.

Totally recommend.

Jt Home Away
United States
Over 1 year using the app
February 8, 2017

Great app. Provides tools and a lot of essential and detailed information to help prevent fraudulent orders. Very well organized.

www.axesschronos.com

Ax Ch
United States
Over 1 year using the app
April 20, 2017

Had a chargeback from a fraudster. Signifyd paid me out in 1 day after submitting to them! I was skeptical about the service and the fees they charge, 100% a believer and would recommend to everyone selling online. Protect yourself!

Droneshopcanada
Canada
Over 1 year using the app
April 4, 2018

This app has saved and made me money. Made me money because it gives me the confidence to send goods out that I think might be fraudulent, but turns out they aren't, and saved me money because even when my merchant provider has passed a transaction, Signifyd has flagged it as fraud!! And even the one item I did make a claim I had my money back in 24 hours, fantastic service.

Cloud Vaping Uk
United Kingdom
Over 1 year using the app
August 1, 2017

You need this app if you have big ticket items! Signifyd is Amazing! It’s really seamless and works exactly as advertised. We have been using it for a few weeks now and we have had no problems. Looks like a lot of effort went into making features that actually work. I would definitely recommend this app to anyone on Shopify. We look forward to seeing more apps come from y’all!

From all the guys (and girl) here at https://www.brooklynfixedgear.com, Thank you!

Brooklyn Fixed Gear
United States
Over 1 year using the app
Edited May 4, 2016

UPDATE: Their customer service contacted me and sorted everything out, as well as promised to more accurately disclose what types of fraudulent chargebacks are covered. So I'll keep the app for now and I gave them an extra star on this review.

ORIGINAL REVIEW: Honestly this app seemed too good to be true and I should have known better. Their marketing makes it seem like if you receive a chargeback on a "guaranteed" order that they will pay out no questions asked once you receive a chargeback.

I found out the hard way that this isn't true. After giving them a percentage of every single order for about three months I received my first chargeback on a "guaranteed" order. The chargeback was an "85 Credit Not Processed", which as many e-commerce merchants are aware, is when the customer lies and claims that they sent back a product for a refund and never received their money back.

The process of submitting paperwork to Signifyd was easy, and they even offer multiple methods of payment since Paypal refuses to work with companies in my industry.

The next day I received an email stating that this type of chargeback wasn't covered.

Here is the complete email:

"Signifyd reimburses for chargebacks resulting from an unauthorized use of a payment instrument, also known as a fraudulent transaction. Unfortunately, we cannot reimburse this chargeback as the reason indicates a credit or refund dispute.

The 'Credit Not Processed' chargeback reason usually means that the cardholder completed a return of the purchased items or cancelled the transaction, but did not receive the credit to their account.

To avoid this type of chargeback, it is strongly recommended to share your return policy with the cardholder before completing the transaction. In addition, always issue the refund promptly and notify the cardholder once it has been completed.

If the merchandise was not returned to you or the transaction was not cancelled, you can fight this chargeback with your processor by providing relevant information and demonstrating that the customer is not entitled to a refund. Disputing a chargeback needs to be done within the specified period in order to recover your funds.

Thanks,
Signifyd Claims"

After taking a percentage of every single order for over three months, when it finally came time for them to uphold their end of the bargain, they refused. Not to mention the condescending nature of the email, implying that it's my fault that a scumbag customer tried to lie about returning merchandise, and that it could be prevented if I had a return policy publicly available (which I do).

When I emailed them about this they completely ignored the email. I have yet to receive a response from Signifyd even acknowledging that I attempted to reach out to them.

The reason for two stars instead of one star is because their fraud detection system is actually really good. It gives you a breakdown of all the info about the customer and is fairly useful when deciding whether to fulfill a questionable order. It should be noted that when scrolling through most of these reviews, a large amount of the five star reviews are from companies who are just starting out and haven't received any chargebacks yet but are wowed by all of the data on the backend. It really is good. But I have a feeling that if they get to the point where they have to actually try to get money back from Signifyd that they'll change their mind about those five stars.

Bottom line: If you're looking at this service thinking that it's going to be the answer to all of your fraudulent chargeback problems, look elsewhere. They're just like any other type of insurance company in that they will make lofty promises when looking to take your money but they look for any and every reason to deny your claim when it's time to pay up.

As an owner of an e-commerce company I strongly dislike overly entitled customers who attempt to spread negative reviews online, but in this case this company truly deserves the negative publicity.

Mintyvapes
United States
Over 1 year using the app
May 17, 2016

Worthless. These reviews must be fake or these people are delusional. They won't guarantee an order unless there's no doubt it's legit - so what's the point of giving them a cut since Shopify itself does a good job of telling you that??

Brickell Mens Products
United States
About 1 year using the app
September 30, 2017

This app is a must have! Do not, I repeat, DO NOT rely on Shopify to stop fraudulent orders. If you have a chargeback without Signfyd, you should just kiss your money goodbye. I wish I had this installed when I first opened my business. I've had two chargebacks that were made before I installed this app.

One thing, Signifyd does not always make the right decisions when it comes to declining coverage. I have a few customers that I know and work with, who were declined a guarantee. Also, most of my orders that come through Amazon are declined because of their email address being hidden. This is the only reason why I am giving 4 stars and not 5.

Www Dronesnmore Com
United States
About 1 year using the app