Reviews (163)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective fraud prevention and chargeback protection, noting it reduces the need for manual order verification, especially for high-value items or large volumes. The app's guarantee provides financial security, with many reporting significant savings from avoiding fraudulent transactions. Features like detailed fraud analysis and transaction scoring are crucial for quick decision-making, and its seamless Shopify integration and user-friendly interface are ...

June 12, 2014

Signifyd is a terrific app! Way more information than Shopify provides by default and also provides great insights into whether a transaction is good. We've been able to quickly approve more orders without the fear of fraud, as well as ascertain when orders are definitely fraudulent. The support the team at Signifyd is also world class and very much appreciated by our business.
A must have app ...

LIFX Store
United States
23 days using the app
July 10, 2014

Great for those in-between occurrences when you need a little more reassurance on a particular sale. Makes life easier and stress free!

Get My Electronics
United States
22 days using the app
September 30, 2017

This app is a must have! Do not, I repeat, DO NOT rely on Shopify to stop fraudulent orders. If you have a chargeback without Signfyd, you should just kiss your money goodbye. I wish I had this installed when I first opened my business. I've had two chargebacks that were made before I installed this app.

One thing, Signifyd does not always make the right decisions when it comes to declining ...

Www Dronesnmore Com
United States
About 1 year using the app
Edited December 27, 2015

After long collaboration and business, the team Signifyd has stopped from providing their services and to protect our Shopify shop from fraud. We have requested help to cover losses from an order with more than $3000 but what we got back was a suspended account. Final conclusion, if you need Chargeback cover for small payments, Signifyd is for you, if you are dealing with big payments keep ...

Gongonup
Germany
9 months using the app
Edited May 4, 2016

UPDATE: Their customer service contacted me and sorted everything out, as well as promised to more accurately disclose what types of fraudulent chargebacks are covered. So I'll keep the app for now and I gave them an extra star on this review.

ORIGINAL REVIEW: Honestly this app seemed too good to be true and I should have known better. Their marketing makes it seem like if you receive a ...

Mintyvapes
United States
Over 1 year using the app
February 15, 2018

This company is a scam. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse on why it isn't covered. Not sure what I am paying for? Avoid this scam at all costs.

Ctsounds
United States
8 months using the app
October 14, 2018

"Guaranteed" is a lie.

Signify has been good for one thing, rejecting fraudulent orders,

However, it let one slip through, and I fulfilled it trusting I would get my money back if it got a chargeback.

Despite contacting signify multiple times, they will not pay me back for the order they said was safe to fulfill. This is simply because the chargeback was accepted by the bank and the area I need ...

Supreme Dude
United States
7 months using the app
April 25, 2018

This company is changing its rules all the time. The had a fault in their system where not all my shops were charged. They then made all the past orders ineligible for charge back so I could not claim charge back for orders that they approved as valid. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse ...

Bregamont
United States
7 months using the app
September 22, 2013

Absolutely outstanding, this was so easy to install and the phone call from the CEO was a really nice idea to help install confidence that i had picked the right app even from all the way across the pond!

We sell high end baby clothes and have small number of orders but high cost wise, this is perfect for us as lost of our customers are from overseas. FABULOUS and THANK YOU

Baby CoCo Bellea
United Kingdom
14 days using the app
October 11, 2018

Used and spent 150 last month on this app. 2 orders came approved, but then charged back and they didnt cover them. This company itself is fraud.

Untold Time
United States
4 months using the app