Signifyd‑Chargeback Protection , 159 reviews

We are happy with the Signifyd app so far (it's only been a couple of months). We definitely feel less worried about receiving any charge backs, which is a relief. The setup was painless, and there have not been any glitches. We will update our review if we receive a chargeback. Thanks Signifyd!

it wasn't bad to install and i think is a good app. I will recommend it
Gina mums-kidsworld.com

The service seems alright, but for a tech company with millions in funding, the user-experience is HORRIBLE.

This is a computer program, not a real person looking at the information. When I agreed to the plan I was promised personal assistance to input the data from orders that where a couple days old and high security risk.
I waited half the day for the decision but no one actually inputs data. Its a computer program, so I was told by support I had to enter the information myself. The orders I received after installing the program get entered automatically. Now its been almost a month. The program guarantees the Low Risk Only, Denied medium and high risk. Even denied guarantee the prepaid credit card payment.
The website/app doesn't not work on my smart phone. Today went to look at the website and see I have 10 previous Cases but can't view them. How would know which orders are guaranteed or denied if I can't see the history? I'm cancelling this. I can do better on my own with the information I already get from shopify.

Feb.16- After leaving this review Signified called me and apologized telling me they were not sure how my emails slipped through the cracks. I can understand how either tech error or human error could cause this so I have amended my rating from 1 star to 4 stars because I do like how this app seems to work. I would advise anyone interested in the app to call their toll free number if you do not get an email response just to be sure.

Looks like it could be a useful app and I did install it and their logo on my site and emailed their sales dept. to be put on the bronze plan the same day I signed up (Jan 31). On Feb 4 I emailed them again because I hadn't heard back and again no reply. Received an email Feb 13 my free trial would expire the next day so I emailed again asking to be put on the free plan but still no reply. Today I was locked out of the dashboard with a message to contact them to to get reinstated. Well, I'm sorry but I guess they do not want business from someone who is only going to us the free bronze plan. Thank you for nothing. I'll go elsewhere.

Was very hopeful for this app, but when my best friend got declined as a high risk, I lost hope with any information provided. Average information you cannot rely on.

AVOID! SCAM COMPANY! FALSE ADVERTISING.

Haven't had an actual chargeback since adding this app over 6 months ago. This app should be mandatory for all stores!

Really impressed with this app, would recommend fully! get it!