Reviews (163)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective fraud prevention and chargeback protection, noting it reduces the need for manual order verification, especially for high-value items or large volumes. The app's guarantee provides financial security, with many reporting significant savings from avoiding fraudulent transactions. Features like detailed fraud analysis and transaction scoring are crucial for quick decision-making, and its seamless Shopify integration and user-friendly interface are ...

April 21, 2017

Everything started perfectly working for the 1st couple of months, however when 4 chargebacks came, they payed them off correctly but the system simply started to red flagg more than 50% of my orders. When i contacted customer support they said its because the system learns from the fraud orders, Maybe it has to do that my store is in Mexico, but they did told me they were able to provide the ...

Vapeandoando
Mexico
3 months using the app
September 5, 2017

Good app and does what it says. It has an algorithm which will automatically approve or decline a transaction. There have been a couple of high ticket items that the app had declined but with a little bit of research, I submitted evidence that the order was legit (finding customer data on the web, mostly via Google and social media), I got signifyd to approve them in the end. It can sometimes ...

Paintaccess
Australia
5 months using the app
December 11, 2017

They advertise "Never charge a charge back again" False and misleading!!
They are refusing to cover a charge back i have and are now making up excuses.
Avoid these guys. AVOID

Stjameswatches
Australia
About 2 months using the app
Edited November 3, 2015

Good services. Unresponsive support however.

Top21
United States
4 months using the app
July 7, 2017

We are happy with the Signifyd app so far (it's only been a couple of months). We definitely feel less worried about receiving any charge backs, which is a relief. The setup was painless, and there have not been any glitches. We will update our review if we receive a chargeback. Thanks Signifyd!

Highsocietycanine
United States
2 months using the app
November 4, 2014

it wasn't bad to install and i think is a good app. I will recommend it
Gina mums-kidsworld.com

Mums-kidsworld.com
United Kingdom
2 months using the app
June 6, 2017

The service seems alright, but for a tech company with millions in funding, the user-experience is HORRIBLE.

Modo Boxing
United States
2 months using the app
Edited August 29, 2016

This is a computer program, not a real person looking at the information. When I agreed to the plan I was promised personal assistance to input the data from orders that where a couple days old and high security risk.
I waited half the day for the decision but no one actually inputs data. Its a computer program, so I was told by support I had to enter the information myself. The orders I received ...

Buyitnowdeals
United States
28 days using the app
Edited February 16, 2015

Feb.16- After leaving this review Signified called me and apologized telling me they were not sure how my emails slipped through the cracks. I can understand how either tech error or human error could cause this so I have amended my rating from 1 star to 4 stars because I do like how this app seems to work. I would advise anyone interested in the app to call their toll free number if you do not ...

P&J Home and Garden Decor
United States
15 days using the app
July 27, 2017

Was very hopeful for this app, but when my best friend got declined as a high risk, I lost hope with any information provided. Average information you cannot rely on.

Omologato
United Kingdom
6 days using the app