Reviews (162)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective fraud prevention and chargeback protection, noting it reduces the need for manual order verification, especially for high-value items or large volumes. The app's guarantee provides financial security, with many reporting significant savings from avoiding fraudulent transactions. Features like detailed fraud analysis and transaction scoring are crucial for quick decision-making, and its seamless Shopify integration and user-friendly interface are also praised. Performance-wise, it excels in detecting and preventing fraud, and the responsive customer support is well-regarded for handling inquiries and chargebacks efficiently, ensuring timely reimbursements and safeguarding merchant revenues.

April 26, 2018

We haven't had any chargebacks for fraud, yet, but this app has given total peace of mind. I decided to install the app after two orders came in in one day for higher ticket items both flagged medium risk by Shopify. I was spooked to fulfill the orders, even though they looked fine to me. Signifyd takes all that away. Even when Shopify gives us the orange triangle, we have Signifyd to double check. It's great, and affordable for a new merchant like us.

One thing I really love about it is you can set Shopify to only authorize transactions, and set Signifyd to capture the transaction if it passes screening. I love seeing "Signifyd captured the payment" on every order.

Totally recommend.

Jt Home Away
United States
Over 1 year using the app
February 8, 2017

Great app. Provides tools and a lot of essential and detailed information to help prevent fraudulent orders. Very well organized.

www.axesschronos.com

Ax Ch
United States
Over 1 year using the app
April 20, 2017

Had a chargeback from a fraudster. Signifyd paid me out in 1 day after submitting to them! I was skeptical about the service and the fees they charge, 100% a believer and would recommend to everyone selling online. Protect yourself!

Droneshopcanada
Canada
Over 1 year using the app
May 1, 2014

What i like about this product is that it integrates several different scoring algorithms when determining if an order is potentially fraudulent. In addition to saving me money and frustration, the developers behind this product actually answer the phone and are responsive. Thanks!!

Black Sheep Arms
United States
Over 1 year using the app
April 4, 2018

This app has saved and made me money. Made me money because it gives me the confidence to send goods out that I think might be fraudulent, but turns out they aren't, and saved me money because even when my merchant provider has passed a transaction, Signifyd has flagged it as fraud!! And even the one item I did make a claim I had my money back in 24 hours, fantastic service.

Cloud Vaping Uk
United Kingdom
Over 1 year using the app
August 1, 2017

You need this app if you have big ticket items! Signifyd is Amazing! It’s really seamless and works exactly as advertised. We have been using it for a few weeks now and we have had no problems. Looks like a lot of effort went into making features that actually work. I would definitely recommend this app to anyone on Shopify. We look forward to seeing more apps come from y’all!

From all the guys (and girl) here at https://www.brooklynfixedgear.com, Thank you!

Brooklyn Fixed Gear
United States
Over 1 year using the app
June 21, 2013

This app has been a tremendous addition to our order processing workflow. With order-processing time growing - its hard to make time to check for fraudsters.

With Signifyd, they completely automate it and do all the hard work for you. It feels like they deeply check each person and give you the tools you need to decide on your own, if you so choose.

Other services like this give you complicated data. Signifyd makes it simple, yet they show you all the data that they use to back up their decision.

Not to mention, their customer service is awesome!

Pure Fix Cycles
United States
Over 1 year using the app
June 26, 2014

We are an emerging e-commerce website, and our primary business is to sell gift cards online. As all of our payments and deliveries are digital, the transactions are high in risk for our customers as well as for ourselves. With Signifyd, we've been able to conduct our business with confidence, knowing that we only have to deliver our products to customers who are authenticated and approved by the app. The customer service of Signifyd is great and quick, and the instant scores enable us to ship out the orders within no time. The app is a must-have for anyone selling online.

Scratch Monkeys
United States
About 1 year using the app
Edited September 3, 2020

Signifyd helps our business on a daily basis and proves itself absolutely invaluable! totally recommended. Prevented 90%+ of fraudulent orders within our business

Pure Electric
United Kingdom
About 1 year using the app
June 22, 2016

if u own a eCommerce website this is prolly the number 1 thing your going to need.. plus there customer service is great .. Tony Neves was great when it came to my chargeback issues

Freshnfitted
United States
About 1 year using the app