Reviews (163)

Overall rating
4.1
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective fraud prevention and chargeback protection, noting it reduces the need for manual order verification, especially for high-value items or large volumes. The app's guarantee provides financial security, with many reporting significant savings from avoiding fraudulent transactions. Features like detailed fraud analysis and transaction scoring are crucial for quick decision-making, and its seamless Shopify integration and user-friendly interface are also praised. Performance-wise, it excels in detecting and preventing fraud, and the responsive customer support is well-regarded for handling inquiries and chargebacks efficiently, ensuring timely reimbursements and safeguarding merchant revenues.

September 8, 2020

Signifyd has greatly improved our processing time on web orders by providing fraud protection. Less headaches figuring out what is legitimate and what is not. Fast processing of refunds as well.

REAL Watersports
United States
About 6 years using the app
Edited May 29, 2017

I had a order they guaranteed result in a chargeback It was only my 16th order with them and for a fairly high amount $529.66 but they approved the claim within 2 Hours and reimbursed me within 24 Hours. Incredible !

Laptops For Less
Canada
About 6 years using the app
July 25, 2023

they take care of you instantly had the app for 6 years now! recommended! if you have any issues they will respond on a timely manner.

HOLLYWOODHUNNA
United States
About 6 years using the app
November 29, 2018

GREAT APP BEEN USING IT FOR OVER A YEAR NOW AND IT HAS SAVED ME FROM A LOT OF HEADACHES WITH CHARGEBACKS.

LuxurySnob
United States
About 6 years using the app
Edited September 18, 2021

I had a issue with this company and they fixed it fast..been with them for 4 years great service and fast assistance

Foreign Strandz Hair Boutique
United States
Almost 6 years using the app
March 9, 2021

This is an amazing app I use it on this store as well as 5 other branded stores. It is seamless and will block out 99.9% of fraud cases. On the .01% that you get a fraud chargeback Signifyd will refund you your loss. Highly recommended.

Kidzlane
United States
Over 5 years using the app
June 7, 2014

Excellent and easy to use app, would definitely recommend it to any
online store owner to help with fraud prevention. Two thumbs up!

Love Designer Bags
Australia
2 months using the app
July 13, 2016

Saves us so much time! Worth every penny.

420science
United States
Over 5 years using the app
July 6, 2016

Even if you are not worried about fraud, you need this app. It alerts you when it suspects fraud and gives you the info and tools to investigate cases...all for free.

Wilson Street
United States
Over 5 years using the app
Edited October 25, 2017

BEWARE! We are a very high volume retail store + Shopify Plus Merchant, and work with quite a few applications, even during early beta stages. We have been a long time user of Signifyd, basically using their rating system to make final decisions on orders that were borderline cases. Recently we decided to try their guarantee option on some higher valued orders. Unfortunately we received a chargeback for one case that was approved + guaranteed.

We followed all the guidelines and opened a reimbursement case, and this is where their true colors show.

1. 6 days after filing our case, we never received a response from their team. We sent 2 followup emails with no responses as well.

2. On the 9th day we checked the case again, and they labeled the case is ineligible because it has been past 30 days since they asked for more information. How does that make sense? We only opened the case 9 days ago.

Now If you are going to use their system to just to just review information, the platform works fine, but if want to use their chargeback guarantee option, we highly recommend to stay away. This application is definitely too good to be true.

Zerouv
United States
About 5 years using the app