Overall rating
4.2
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust fraud detection and chargeback protection. They appreciate its accuracy in flagging fraudulent orders and its guarantee feature that reimburses for chargebacks. The user-friendly interface provides detailed sales and customer data. The customer service is responsive and the pricing is deemed fair for the value provided. The app integrates well with Shopify and is suitable for all business sizes. Its automatic transaction approval or decline based on fraud detection saves merchants time.

October 22, 2019

They are very easy to deal with. I recommend them.
Jacob

Jacob's Diamond and Estate Jewelry
United States
Almost 2 years using the app
August 15, 2018

LampsUSA has used Signifyd for 2 years and it works very well. It sometimes takes a few hours to get approved on suspicious orders, but we know not to ship until we get approval. They are really quick to pay if an order does turn out to be fraudulent. We average only about 1 a year. Recommended!

Lampsusa Com
United States
Almost 2 years using the app
February 2, 2014

This program excellent. It's a little pricey but it's worth it

Divas Palace
United States
Over 1 year using the app
January 8, 2015

Signifyd is absolutely fantastic! This is a MUST HAVE app for any businesses, big or small. I've been hit by chargeback and fraudulent orders before so fraud prevention is one of my top priorities in running my online store. They take the guessing game out and do the work for you. I like how they score each transaction so that you can make an educated decision on whether you should process an order or not. The app is a breeze to install and their customer service is excellent! I use their guaranteed payment service on select transactions but thankfully, no chargeback yet ever since I've used this app a few months ago. Super highly recommended!!!

Buy Baby Buggies
United States
Over 1 year using the app
September 18, 2013

Signifyd has been a great app for us because we can trust that this will filter the fraudulent orders. We no longer need to check and review each order. I love how I can customize the settings to fit to our business needs. There is no setup work either as all I have to do is log in and my shopify orders are all in the homepage. This app has been extremely easy to work with.

2020AVE
United States
Over 1 year using the app
Edited June 10, 2018

This app installed very easily and required very little configuration from me. It gives us the security we need to confidently ship our orders.

https://www.Kinkytoy.store
https://www.kinkytoy.shop

Yourturnkeystore 243
Canada
Over 1 year using the app
Edited October 22, 2018

Great customer support. Great app against chargebacks due to fraud or unauthorized charges.
Regards
Jan

Dropnos
United States
Over 1 year using the app
April 26, 2018

We haven't had any chargebacks for fraud, yet, but this app has given total peace of mind. I decided to install the app after two orders came in in one day for higher ticket items both flagged medium risk by Shopify. I was spooked to fulfill the orders, even though they looked fine to me. Signifyd takes all that away. Even when Shopify gives us the orange triangle, we have Signifyd to double check. It's great, and affordable for a new merchant like us.

One thing I really love about it is you can set Shopify to only authorize transactions, and set Signifyd to capture the transaction if it passes screening. I love seeing "Signifyd captured the payment" on every order.

Totally recommend.

Jt Home Away
United States
Over 1 year using the app
February 8, 2017

Great app. Provides tools and a lot of essential and detailed information to help prevent fraudulent orders. Very well organized.

www.axesschronos.com

Ax Ch
United States
Over 1 year using the app
April 20, 2017

Had a chargeback from a fraudster. Signifyd paid me out in 1 day after submitting to them! I was skeptical about the service and the fees they charge, 100% a believer and would recommend to everyone selling online. Protect yourself!

Droneshopcanada
Canada
Over 1 year using the app