Reviews (267)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle customer questions directly on product pages, boosting engagement and sales. It enhances SEO, reduces customer service queries, and is easy to install and integrate. The support team is responsive, and the app works well with tools like Klaviyo, making it suitable for all technical levels. Merchants also value how it improves transparency and helps them better understand customer needs to refine their products.

Edited July 24, 2020

I was had an odd installation, but Milan was very responsive and helpful over and beyond. A simple effective app that is well worth the price of admission. Thank you Milan for helping me get up and running

DryDrone
United States
3 days using the app
June 13, 2019

Simply outstanding app and support. This app performs perfectly at a low cost. Cannot recommend highly enough!

GearDen
United Kingdom
2 days using the app
December 7, 2021

Developer made custom installation per our request.
Great app! Outstanding customer support! Highly recommended!

MOTOVEIKALS 21
Latvia
2 days using the app
Edited July 26, 2017

They installed the app for me in my store -- incorrectly and then when I asked for it to be fixed, they wanted to charge me $40 to fix it. Now, I would have installed this app myself, however, their video is really hard to understand. Fortunately, they deleted the app for me when I refused to pay the extra fee. The "Ask a Question" button was sitting on top of the "Add to Cart" button and unacceptable. They refused to fix this for free. Amit then thanked me for my one star review so that "people don't take them as crooked up reviews" He wrote me in an e-mail, "I am glad, I did not provide free customization of other app to the people like you who want everything for free despite knowing that opposite person puts his or her time and resources which have their own costs... " I have no idea what this means. The company offered to help me, all I asked was them to fix the "Ask a Question" button, which they installed, and then wanted $40 to fix.

Adeptcosmetics Com
United States
2 days using the app
April 5, 2018

I found out about this app when it was listed as a recommended app on my Shopify store home page. Since I occasionally get questions from potential customers by phone about one of my products, I knew this app would be helpful both to my customers and my SEO. After installation, I was not happy with the size of the "Ask a Question" button in relation to my "Add to Cart" button, but could not figure out how to change it. I sent an email to support@simprosys.com. Mr Jivani responded and was able to change it to my satisfaction. I highly recommend this app.

Artisan Crafted Works
United States
1 day using the app
June 12, 2020

Outstanding app which helped me increase my productivity and decrease the number of questions.
Great support. I needed a little help with my site. Quick and efficient.
Price is extremely affordable. I picked the pro plan because of the mailchimp integration.

Un Lieu de Lumière - cours à distance thérapies énergétiques
France
1 day using the app
November 2, 2021

App is working great. Customer service team were super responsive and very helpful. Highly recommend.

Electric Drift
Australia
1 day using the app
May 6, 2022

Great support on a custom install. Very helpful staff. Seems to work well with easy to use backend functionality.

Bimson Power
United Kingdom
1 day using the app
October 12, 2021

I used this app to help me increase my conversion rate. Support was great fast service . I love working with symprosis and there support team i always get results

Power Gen USA
United States
1 day using the app
April 24, 2020

I am so glad to find this app! I am very sure that it will help my shop a lot in the future! Thank you so much!

BOUTIQUE SWEET BIRDIE
Japan
About 19 hours using the app