Simple Bundles & Kits

Simple Bundles & Kits

Reviews (462)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting average order values and simplifying inventory management with its customizable bundling options. It integrates seamlessly with Shopify, enhancing product pages and checkout processes. The interface is user-friendly, and the support team is noted for their quick and helpful responses, assisting with customization on both free and paid plans. Merchants value the app for its comprehensive features, reliable performance, and excellent customer support, making it an effective tool for bundling strategies.

April 25, 2024

Very easy to use and incredible customer service if you do run into an issue

Fake It! Tan
Australia
About 1 month using the app
Freshly Commerce replied May 27, 2024

Thanks for leaving us such a postive review! 🚀

February 15, 2024

Amazing app that does exactly what I need and is simple to use. However, the customer support is on another level! We had some compatibility issues with shopify where some bundle orders were processed without breaking out the items individually to make it easy for fulfillment, however their coders helped to implement workarounds for me while they wait for shopify to update their code. Very much appreciate incredible service like this, so thank you for a great experience.

OLOE
Australia
5 months using the app
Freshly Commerce replied March 11, 2024

Thank you for taking the time to leave our team a review! ⭐️

Edited April 17, 2024

Downloaded the app a while ago so I could play with it for a bit before taking my website live. I tried to get a customizable bundle where the customer could select 10 product options. when it didn't work and started substituting different products in at checkout I contacted support. Like most they offered to go in and fix it. Not only did they not fix the issue, they told me what I did wrong and how I should have set it up...........only problem is I didn't set it up the way they told me I did, it was setup the way they told me it should have been. In the end they deleted the complete inventory for one of my products.

Also every time I tried to email them back my emails were blocked from sending to them making communication horrendous.

100% DO NOT recommend.

Edit: Yes they did "Try" to assist, by trying to tell me I set it up wrong. As stated it was setup the way they were instructing me it needed to be setup. They offered to correct it and I allowed them, it was at this time they deleted one of my products complete inventory. And still didn't correct the issue.

Angler's Choice
Canada
4 months using the app
Freshly Commerce replied April 17, 2024

I apologize if our assistance didn't meet your expectations. This certainly isn't the level of service we aim to uphold. Our team made every effort to steer you in the right direction and even offered to correct the bundle as per your request. We offer 24/7 email support and haven't experienced any email delivery issues elsewhere but we'll investigate further to ensure seamless communication going forward.

March 18, 2024

We were looking for an app that would allow us to track inventory of small items easily without having to display them as a final product. Simple Bundle allows you to use your own layout and all the 'bundling' can be done at the back. Many others will just add some bundling options that are visible on your website. We wanted the ability to hide all that stuff to our customers. On top of that the customer service was excellent.
Shout out to Stella and Kristine for an extremely fast and professional response every time and Raoul and Orlando from the technical team for all the detailed advice on setting up the app. It is very much appreciated, you guys rock.

Little Party Treasures
Australia
23 days using the app
Freshly Commerce replied April 2, 2024

Thank you so much for sharing your experiences with us. 🤗 We're grateful for your kind review and shoutout for our support team-they truly are the best.

June 7, 2024

I had a simple question on configuring a new bundle, and Stella got me sorted out in minutes. Great app and awesome service!

Sockdolager Equipment
United States
About 1 hour using the app
Freshly Commerce replied October 18, 2024

We're glad you're enjoying the app and our service. Happy to see your positive feedback. Thank you!💖

Edited March 5, 2024

Very easy to set up and use, and performs exactly as promised. When I ran into a problem support was great. I left a modestly detailed description of my issue and in no time got back a thorough response. Despite us being on the free plan at the time, It was clear that Stella B had read my problem and researched what we had already done. She vectored right in on the problem and provided clear steps to fix it. Problem solved in no time and everything is working really well.

Update 2 months later. I know I gave this five stars two months ago, but I wish I could give it even more. Shortly after launch we ran into some problems, the fault of our template rather than Simple Bundles, but their support team stuck with me through it all to find a solution. They showed amazing patience and responsiveness. Fantastic customer service, which I could not recommend more highly

Inked Bread Co.
United States
2 months using the app
Freshly Commerce replied March 11, 2024

Thanks for your lovely review for our team. We've passed on your messaged to Stella!

April 30, 2024

Great App. Solves our backend inventory issues. The user interface makes sense. Customer support is excellent, they respond within a few hours if not less.

Bamboa
Hong Kong SAR
4 days using the app
Freshly Commerce replied May 27, 2024

Thanks so much for working with our team and for your fantastic review! 🙌

Edited July 8, 2024

We use V1 of the app which has solved a lot of historical issues we have had with bundles. This app seemed to be the best at sorting the issues we were having and so far I have been impressed. The set up is easy with options to configure the bundle how you need. Simple Bundles support is very good; quick, helpful and friendly. There are still a few niggles with reporting which I believe V2 does solve - looking forward to upgrading to V2 in the new year!

NEOM® Organics UK
United Kingdom
About 1 year using the app
Freshly Commerce replied March 11, 2024

Thanks for your review, we hope you got a chance to try out 2.0!

April 12, 2024

A great app for doing bundles! We tried a lot of different apps and I found the UI, functionality and support the best with the Simple Bundles & Kit team. If you're looking to do fixed price bundles we synced inventory this is the app for you.

goodfood2u
Canada
21 days using the app
Freshly Commerce replied April 17, 2024

Thanks for your thoughtful review. We're so happy you found us! 🤩

October 25, 2023

Such an amazing App. I couldn't figure something out and I reached out to support and they were in touch with me with the solution within super super quickly. Very impressed with how easy it is to create a bundle and the custom parts are great. Highly, highly recommend using this to set up bundles. Incredible support team and so helpful. Amazing job guys!!

Vegan Lane Shop
Australia
10 months using the app
Freshly Commerce replied November 5, 2023

Thanks so much for your review! 😊 Let us know if we can help with anything else!