Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration and management, praising its user-friendly interface and automatic setup. It's recognized for boosting net sales by adding an insurance product to the offerings. The app allows in-house claims processing, giving merchants more control. The support team is commended for their quick responses and problem-solving skills. Merchants report saving money, increasing order value, and offsetting the cost of lost or damaged inventory. The app also offers customization to fit specific business needs and has successfully replaced other insurance providers.

January 11, 2023

supper easy to integrate and quick response from team! i recommend this app ! it has helped our business save money!

Nazzar
Canada
4 days using the app
August 20, 2021

Nitesh has gone above and beyond to help get this setup smoothly, he's extremely responsive and helpful. I'd recommend them in a heart beat, and the app works great!

House of Knives
Australia
2 days using the app
January 12, 2022

this app is so genius, many customer choose the insurance. customer service is very nice and helpful, thank you!

Xrsbeautyhair
China
2 days using the app
October 6, 2022

Very Good app. It is a must have. It works perfectly. The support is very reactive. I recommand this app

Stylea boutique
France
2 days using the app
Edited June 2, 2021

It does work although you have to paste the various bits of code in yourself and the claims management only works in English.

Calça Thai
Brazil
About 1 month using the app
August 20, 2021

This is the first time I've found an insurance app on Shopify that doesn't break my theme.
The support is ultra responsive. I understand the renown of this app.
Thank you so much for your help. Thank you for helping me stand out from my competitors.

Gotta jewelry
United States
1 day using the app
July 30, 2021

Incredible customer service and seamless installation provided by the support team. Prompt and eager to assist!

Design Life Kids
United States
About 21 hours using the app
March 10, 2022

So far, this product is the best solution we've found for offering shipping protection to our customers. Navidium has some placement issues that didn't work for our business and Route's service (both to our business and to our customers) has degraded over the past 6 months or so.

Insane Labz
United States
About 20 hours using the app
June 29, 2022

We used this app to help our amount of package claims and optimize our in/out cash flow. Their customer service is top notch and super quick.

LAVALOFFICIAL
United States
About 16 hours using the app
April 25, 2022

This app was easy to install and John answered my questions via chat right away. Looking forward to being able to handle shipping issues much easier while also making more revenue.

Lonestar Dog Treats
United States
About 12 hours using the app