Skio Subscriptions (YC S20)

My first time using an off the shelf subscription management solution. In the brief year that I've been using Skio, they've released a lot of new functionality. Their team pay attention to feedback from users and focus on development. Customer support is excellent and the team and hugely knowledgable- big shout out to Elliot and Mars.

Some of the analytics still need improving, which is why I cold only give a 4/5. However, the customer engagement features are excellent though and we believe Skio helps us save hundreds of subscribers each month. Highly recommend.

Switching to Skio will be one of the smartest moves you make for your company. I've made the move for two brands that are growing very quickly. Skio has provided a level of support that is unparalleled. From their email support team, to their team on Slack, they are the best. Our dedicated account managers have been life-savers (I'm talking about Ben and Matt). They have turned us on to several new integrations that have been amazing for us. It feels like we have more of a partnership with them. They are looking out for our best interests, and it shows.

Subscribers are our most important customer segment. I've been able to consolidate our subscription and loyalty programs with Skio. Now our subscribers can easily and quickly apply rewards points directly to their subscription. This was a difficult experience for our customers with our previous integration.

We adopted Skio to launch our subscription program at Ethique, and the experience has been seamless. The setup couldn't have been easier, thanks to its robust and deep integration with Shopify. This is an extremely powerful tool, particularly with its Klaviyo integration and the ability to send SMS reminders directly from the app, allowing us to set up unique events and triggers that personalize every customer touchpoint. Furthermore, Skio's native bulk change feature is incredibly helpful for managing large catalogs, allowing major updates like migrating to Product 2.0 or performing price changes across hundreds of SKUs in just a few clicks. The subscription portal itself is exceptionally customizable, easily pulling in our brand style and design. This creates limitless opportunities to send customers through unique journeys and ensure they have the best brand experience, making the entire subscription management process highly efficient for merchants.

Beyond the powerful features, their support is truly unmatched. Our success manager, Alessandro Pacitti, is always a message away to help with troubleshooting and is consistently open to hearing ideas for future roadmap development. He doesn't just wait for questions; he comes to meetings with proactive strategies on how we can fully leverage the platform to enhance our subscription service. Subscription can feel overwhelming, but Skio makes the entire merchant experience intuitive and reliable.

Switching to Skio was one of the best moves we've made. their customer interface is super clear for our customers to use and intuitive for our internal team. We are able to self-serve many of the features we want to deploy and always get speedy and helpful replies from their support team.

Skio has exceeded expectations in a big way. super helpful customer service and super simple/clean transition for our migrations subscription and loyalty migrations

SKIO has been beyond amazing, we are so impressed with the level of attention and service our account manager D'Tanga provides (the best!) migration was simple. We have some unique requests of skio at times but they always do their best to find quick solutions for us

The best there is. Having moved from another subscription app, Skio is incomparable. The best service we've ever received from a software company (Sandro has been a true gent and is genuinely top tier). We've seen subscriptions rise dramatically since being with Skio thanks to their numerous best-in-class features (cancellation flow, bespoke journeys and quick action links spring to mind). We constantly feel supported and know we're in good hands. Keep up the incredible work!

We moved to Skio (from Recharge) 18 months ago and have found Skio to be a fantastic partner both in terms of their technology platform as well as their strategic guidance/services team. Their platform is tightly integrated into Shopify, leads the industry in key features supporting subscription retention, maximizing AOV, and minimizing cancellation due to payment method expiration. We have experienced ongoing performance improvement against our KPIs quarter after quarter as we adopt additional Skio features. Special shout-out to Skio for enabling and incentivizing consumers to add second payment methods. Well done!

Skio's tech features are superb which is why we moved to them from recharge.

We've had great improvements in LTV via the gifting rules.

The setup was incredibly easy and smooth. The Skio team was not only kind but also super helpful and talented. We’re so excited to have subscriptions live and can’t wait to see how they help us grow! So far, the integration with Shopify, customer experience, and automation have all been seamless.