Skio, a Recharge Company

We’ve used Skio for our subscriptions for three years now. It’s easy to use for both our team and our customers, and it’s grown with us. The team are great from a support perspective, but also at listening to feedback and releasing new features that have a huge impact. Elliot, our CSM, has been great. He’s always quick to help, gets our business goals, and is happy to work through new ideas with us. Would recommend to any subscription brand.

We recently moved Mars Men to Skio, and Kobi, Sandro, and Chris have been great to work with.

We had a lot of questions during the transition, especially around our upsells and subscription gifts. They spent time checking specific cases with us and helping us understand how everything needed to be set up. Being able to ask questions directly in Slack has been really helpful too.

Also, we really appreciate the extra hours they put in around launch. They stayed late working alongside our internal team and have continued helping us as new questions come up after the switch.

Thank you all for the extra effort! It's been a pleasure working with you guys.

We moved Rheal’s subscriptions over to Skio in August and it’s been a big step up for us. The cancel flows are very flexible and the subscriber portal also lets us add custom blocks that we weren't able to do with previous providers. Our CSM, Elliott, has been brilliant. He’s quick to respond, he understands what we’re trying to achieve on retention, and he always helps us find a way to make our ideas work. Would highly recommend.

We've been using Skio for subscriptions for a couple years now and it's been brilliant. The customer portal is clean and easy for our subscribers to use, bulk operations are simple, selling plans and setting up surprise and delight for our customers takes minutes. The team are constantly improving the platform, so it keeps getting better. A special shoutout to Elliot, our Customer Success Manager, who has been incredibly helpful and always goes above and beyond. Highly recommend to any Shopify brand serious about subscriptions!

We’ve had a great experience with Skio so far. My CSM, Matt, has been incredibly responsive and supportive of our goals. We’ve recently made significant improvements to our cancellation rate, and he’s consistently bringing thoughtful ideas to enhance the customer experience while staying aligned with our brand goals.

This will be my third time migrating from another subscription provider to SKIO and I would 100% do it again.

The set up is easy, the UX for customers is second to none and their team couldn't be more helpful.

We have jumped from 2% to 22% cancellation deflections due to their clever multi-step cancel flows, plus the ability to embed quick links within emails as well as via customer support is a great feature (among many others).

If you are thinking of migrating, as they say at Nike, JUST DO IT.

Skio is awesome! Matt and Niki went above and beyond a typical software provider, helping us configure a ton of custom solutions for our brand. The platform itself has a ton of great features, and the customer service has been excellent. Highly recommend Skio to any DTC brand running subscriptions.

Skio has surpassed my expectations! The platform itself, Shopify integration + migration, and product capabilities have been perfect for our growing business.

Beyond just being a great product- the level of customer support has been exceptional. Our success manager, D'Tanga, is extremely responsive and helpful (we have direct access via Slack, which is super convenient!), and always available to assist with special edge cases and provide thoughtful recommendations to improve our subscription program.

Would absolutely recommend- by far the best subscription platform I've used!

Skio has been a great partner in helping us create a program that works best for us. I have been impressed with their level of service and attention to detail. Our success manager Sandro is top tier, the features are improving, and overall Skio gives us the flexibility we need. Thank you Skio, and thank you Sandro (shout out to Kobi as well) for being so attentive, helpful, and solutions oriented.

5 STARS ALL AROUND

From Recharge -> Stay.AI -> to SKIO! and never leaving :)

Switching to Skio has been one of the best decisions we've made for our subscription program. The platform itself is powerful, intuitive, and built with DTC brands in mind — everything from passwordless login to the customer portal to the reporting just works the way you'd want it to. Churn tools, swap flexibility, and the ability to actually understand subscriber behavior have made a real difference in how we operate.

But honestly, what takes the experience from great to exceptional is our rep, D'Tanga. I genuinely could not do this without him. He's responsive, strategic, and treats our business like it's his own. Whether I'm troubleshooting something mid-launch, brainstorming retention strategy, or trying to push the platform further than I know how, D'Tanga shows up every single time with solutions, ideas, and a level of care you rarely find with SaaS partners. He's become an extension of our team, and the fact that Skio pairs best-in-class tech with a human like D'Tanga is why I recommend them to every brand that asks.

If you're evaluating subscription platforms, stop evaluating. Skio is the answer, they rock!