Reviews (234)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing recurring revenue and improving subscription management. It features flexible plans, a Build-A-Bundle option, passwordless login, customizable cancellation flows, and real-time analytics. The integration with Shopify is seamless, making migration from platforms like ReCharge and Bold smooth. Customer support, particularly from team members like Sandro, Jackson, and Karl, is frequently praised for being responsive and helpful during onboarding and migration. This app is valued for its comprehensive features and exceptional customer service, making it a useful tool for e-commerce businesses aiming to boost their subscription services.

August 31, 2024

I waited 2.5 years to switch to Skio! When the stars finally aligned, I contacted their team and started our migration. The team that helped us migrate was terrific—they clearly outlined the process, introduced us to partners to help us grow, and moved over our subscriptions without significant issues.

In addition, the features that Skio provides brands are top-notch - instead of using a collection of somewhat disconnected apps, we can finally manage our subscription experience in one place.

Ombre
United States
About 2 months using the app
August 11, 2024

So far so good! We have been impressed with the ease of use for our customers of the Skio Customer Portal. Overall pretty happy. The price is a little high for small shops so we will see if we stick with it but if it helps with customer retention it will hopefully be worth it! Would love to see pricing tear for smaller stores, maybe based on an orders processed per month tier model.

Vive Juicery
United States
3 months using the app
August 7, 2024

Perfect experience with Skio! Great software that is very easy to use and lots of support onboarding. It has integrated perfectly into our Shopify store and Klaviyo flows. Customer experience is great and our new signups began to increase immediately.

Backstory on why we ended up with Skio... Our store has run a subscription for a few years, but we needed to migrate from our outdated platform. Our subscription has an unusual setup, and when I talked to everyone else to find out if we'd be compatible - they ran through their sales pitch and basically said, just change your model to align with how we work. Skio took the time to understand what we were doing, and brainstormed how we could use their tools (which are thorough, intuitive, and very flexible) to accomplish our particular subscription goals. Special thanks to Karl for all his help :)

Bitters & Bottles
United States
2 months using the app
September 21, 2024

It has integrated perfectly into our Shopify store and Klaviyo flows. Customer experience is great and our new signups began to increase immediately. Their customer service is truly fantastic... Sandro, our account rep, is incredibly knowledgeable and really goes over and above to help us and improve our subscription programme. Highly recommend!

RichardTracys
Romania
About 2 months using the app
August 9, 2024

Skio has been a great team & service to work with for supporting our subscription needs on Shopify. They offer a lot of features we didn't previously have (Analytics and automatic Dunning, for examples). They have excellent analytics tools, many APIs for integration in our own Customer Portal and have been quick to respond to our needs.

Mila Cares Inc.
United States
10 months using the app
September 13, 2024

Really love SKIO. First, the customer portal is great, and they are always innovating new products and improvements. Second, I love the responsiveness and support of our account manager. We don't just want software, we want service as well, and SKIO does just that!

Seven Weeks Coffee
United States
3 months using the app
August 8, 2024

Atul at Skio provided absolutely amazing customer service, going above and beyond my expectations. He was able to help me set up automations & a new selling plan for our current promotion. Very fast response time and provided all the information necessary to feel confident in launching our new promotion. Thanks team!

MINOR FIGURES
United Kingdom
8 months using the app
August 29, 2024

Love Skio. Shoutout to Josiah for a quick/painless migration, even from Woo! Passwordless login is also making our subscriber experience much better. Definitely a huge upgrade after working with woocommerce for the past years.

MOLEQLAR
Germany
2 months using the app
October 1, 2024

Love Skio. Shoutout to Harris for a quick/painless migration! Passwordless login is also making our subscriber experience much better.

Groomie Hers
United States
2 months using the app
October 2, 2024

Love Skio. Shoutout to Harris for a quick & painless migration! Passwordless login is also making our subscriber experience much better.

Hauss
Mexico
About 2 months using the app