Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless migration process, user-friendly interface, and features like volume discounts and gifting options. The passwordless login feature simplifies the customer experience and reduces service tickets. Merchants find the analytics dashboard useful for data-driven decisions. The customer service is praised for its responsiveness and custom integrations. The app is reliable, contributing to increased order value, improved customer retention, and reduced service load.

September 12, 2023

Great app! Really found their onboarding team extremely useful - as a non-technical founder it's been really useful working with a team of people really well versed in the space who know what they're doing.

Modern Mammals
United States
About 2 months using the app
February 7, 2024

This is a team that's deeply knowledgeable on the best, and most up to date e-commerce / DTC strategies. As a solo operator they have helped me tremendously not only in getting my subscription program up to speed but also in many other aspects of my business. The product works beautifully as advertised and the quality of their support has made all of the difference for me. Big fan.

Chítta Latte
United States
July 13, 2023

Developer here. I dislike most apps but, WOW, Skio is incredible.

Our company has been using Skio for about 2 months now and are very happy with the results.

A few highlights:
1. The migration from Recharge to Skio was very smooth. I was expecting it to be a big headache, but Skio’s team handled 99% of the process for us. We had all kinds of custom code set up on our site. Instead of just slapping their app on top of our site and potentially breaking something, Skio’s developers took the time to read our code and make the modifications needed so that everything worked right off the bat.
2. Their customer service is top notch too. We were having an issue with subscriber numbers dropping. I emailed Skio and got a reply in under 5 minutes. They immediately had 2 team members working on the problem, giving us specific personalized ideas on how to improve our subscription program. Since then we’ve been seeing about a 40-50% increase in subscriber numbers.
3. Our subscriber numbers are climbing MUCH faster than with Recharge and we haven’t even begun to tap into some of the cool features that Skio offers (like their Surprise & Delight feature)

Earth Fed Muscle
United States
3 months using the app
Skio replied August 25, 2023

Thank you so much for the thorough and honest review Earth Fed Muscle! Happy to hear you are so happy with the results! We're thrilled you chose us to power your subscriptions and stoked to be on this journey with you :-)

-Kennan

August 3, 2023

Skio is the best app out there for subscriptions. They have flexible options when it comes to setting up and managing subscriptions, working across a wide range of use cases. They reporting is good and continues to get better, giving you the insights you need to understand and optimize your subscription business.

Skio really does the deep work on understanding what clients need out of a subscription provider and putting it into practice. Support and customer service are always responsive for troubleshooting.

Stella Blue Coffee Company
United States
10 months using the app
Skio replied August 25, 2023

Thank you so much for being here Stella Blue Coffee Company! Happy to hear you are having such a wonderful experience. Looking forward to a great future together! :-)

-Kennan

August 19, 2023

We're about a month in with Skio and are so happy we switched. We've used a number of different subscription providers and there's a reason that these guys have such a high rating. Their support helping us get up and running was elite. Our transfer over has so many unique components to it and they were there to help every step of the way. The features and functionality, the intuitive user portal, and the customer management on our end are all amazing. Highly recommended!

NOOMA
United States
About 1 month using the app
Skio replied August 25, 2023

Happy to hear you had an elite experience getting up and running. Grateful you are part of the Skio family! Thank you for the review NOOMA :-)

-Kennan

August 24, 2023

Very satisfied with our decision to move from Recharge to Skio. Their team was incredibly supportive during the transition and the migration of existing subscribers went through seamlessly. The Skio team was there to immediately resolve any issues that came up. I would highly recommend them for your subscription app. Not only for the features of the software itself & the great user interface for customers, but also for their top notch support.

Sibu Seaberry
United States
2 months using the app
Skio replied August 25, 2023

Stoked to have you as a partner! Happy to hear you've had such a great experience working with our migration and support team. Can't wait to see where the future takes us. :-)

-Kennan

June 14, 2023

There were two big factors I used to evaluate Skio. 1) The amount of assistance helping get our subscriptions set up for a new store, and 2) how robust the analytics are to actually understand how our subscriptions offering was performing, for example the demand forecasting really helps me with my day to day job and adjust our day to day operations - it feels like Apple rather than Android. And out of everyone out there, Skio stood out as being the most reliable option to deliver on those two things.

Drink Ārepa
New Zealand
3 months using the app
Skio replied June 28, 2023

Thanks for the review Drink Ārepa! Excited for this journey ahead together :-)

-Kennan

July 17, 2023

I made it a priority to migrate our store off of Recharge and onto Skio this year. The main selling point for me is that Skio offers excellent customer support. The team behind the app is highly responsive and knowledgeable. Whenever I have encountered a question or needed assistance, their support team was quick to provide helpful solutions. They have been frequent collaborators in helping improve our subscription program and I appreciate all the new features they have available to test.

Sightglass Coffee
United States
5 months using the app
Skio replied August 25, 2023

Stoked to have you as a partner! Happy to hear you've had such a great experience working with our customer support team. Can't wait to see where the future takes us. :-)

-Kennan

August 29, 2023

Platform has everything we wanted and team is awesome. Migrated from another platform a few weeks ago and have already seen a marked impact on our business. Skio will be a game-changer for us. If you're on the fence about migrating, I have two words for you: do it.

Atlas Bar
United States
About 1 month using the app
June 7, 2023

Skio has helped us elevate our CX immensely. We can clearly see our customer service tickets are way down now that we've switched to Skio. We appreciate all of the features offered.

We wish they would offer more customizable discounting on subscriptions, for example, a deeper discount on the first subscription order and then back to our regular pricing, but we've heard that's something in the works.

A special mention to Ben, our account manager who is always there to help us out, and answers super quickly!

Wilder Harrier
Canada
3 months using the app
Skio replied June 28, 2023

Thanks for the review Wilder Harrier! So happy to hear that your customer service tickets have dropped. Excited for this journey ahead together :-)

-Kennan