Reviews (1,077)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app creates professional, high-end navigation that keeps even complex, multi-level categories clear and organized. It’s described as easy to use, with powerful mega menu options, image-rich layouts, and HTML/CSS customization to match branding. Many report better product discoverability and customer experience, plus solid performance across themes. Support is frequently praised as fast, expert, and hands-on via live chat for setup, fixes, and styling.
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The app has a lot of potential and the mega menu itself looks good when it’s working, but the experience has been disappointing.
I’m dealing with multiple technical issues across desktop and mobile, including Safari compatibility problems, menu flickering on initial page load, disappearing menus while scrolling, and limited mobile menu behavior. I reported all of these in detail, but after more than 12 hours there hasn’t even been a simple acknowledgment or response from support team.
No matter how good the features are, customer support is the most important part of any app. Technical issues happen, but leaving customers without any response is frustrating, especially when the app is critical to the storefront navigation.
I hope the support team improves their response time because the product has potential, but right now the lack of communication makes it difficult to recommend.
Hi there,
Thank you very much for taking the time to share your feedback. We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been.
Please accept our sincere apologies for the delay in getting back to you. The gap in our response was due to our working hours combined with the time zone difference. While that explains the delay, it certainly doesn't change the experience you had, and we understand why it was disappointing.
We're continuously working to improve our support coverage and expand our support hours so we can better assist merchants across different time zones as our resources allow.
We value your feedback as it helps us improve our service and response process. If you have any unresolved issues, please reply directly via the in-app chatbox, and we will be happy to help you personally.
Thank you for your patience and understanding, and once again, we sincerely apologize for the inconvenience.
Best regards,
Qikify Support Team
Flynn has been a huge help and has made my work much easier. The interface is very clean and simple, yet the app is incredibly powerful. I highly recommend this app—it solves the vast majority of menu-related issues.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Qikify is an amazing app for mega menus for your site on Shopify. We had a lot of questions on CSS and other things that we were not able to fix. But the customer support gets back to you so quickly and fixes any and all issues. They will also send you screenshots and videos showing you what they did. The support team has been amazing! We will continue to use Qikify for all our store mega menus.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Arian 在協助處理問題時非常有幫助也很有耐心，說明很清楚，最後也順利解決了我的問題。謝謝你提供這麼好的客服協助！
Great products and their customer service is always able to get me up and running if I run into an issue.
Great app for creating intuitive menus and navigation. Customer support is also helpful.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
the support team is absolutely amazing! they work on Asian hours so if you are US it takes some time to resolve things but they do a great job
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
It has a good features and easy to understand if you don't know the exact functions u can ask them directly they can answer immediately.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
The team were very responsive and helpful to my enquiry and were able to resolve the issue promptly
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Very reactive when you need help modifying the menu and very nice !
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
