SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (210)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
    179
  • 10% of ratings are 4 stars
    20
  • 2% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support efficiency, acting like a full-time employee with its ability to handle routine inquiries and provide immediate assistance. It features a user-friendly interface, easy setup, and can be customized to match a brand’s specific tone. The app also integrates well with social media and offers inventory tracking, making it a valuable tool for improving customer engagement and boosting sales. Merchants describe the support team as proactive and helpful, further enhancing the app's effectiveness in automating customer service tasks.

January 28, 2024

I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.

Maxx Volts
United States
3 months using the app
BestChat replied January 30, 2024

We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions.

Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection.

If you have further questions or need assistance, please feel free to reach out directly.

November 16, 2024

LIMITED. GIVES WRONG RECOMENDATIONS

War Battle Games
United States
1
1